35 results
Why Capterra is free
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Learn more about Twilio Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations. RingCentral Contact Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and user experience for Service Cloud and Sales Cloud users. Vonage Contact Center also integrates with ServiceNow and Microsoft Dynamics 365. Enabling businesses with contact centers that rely on those CRMs to deliver great customer experiences and enhanced productivity. Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating.
Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing. Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels.
3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SFDC, and MS Dynamics. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, and speech analytics. Leading cloud contact center solution designed to help enterprises improve CX for customers and employees.
Hello under MSG91 is a futuristic version of contact centre to bridge the gap between you and your customers. It is a one-stop solution for tracking, managing, and solving customer support tickets. Streamline your support channels and chat across RCS, Widget, Bot, Social Media (Facebook, Twitter, Whatsapp), Email and every possible chat platform. One-stop solution for tracking, managing, and solving customer support tickets. Chat across RCS, Widget, Bot, Social Media & more
We believe in making the agent's work simpler, organized, and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We deliver world-class communication for any type of company. uContact is an All-in-One Contact Center solution. Our unique one-on-one customer service makes us perfect for small to medium contact centers. Rather than relying on multiple applications, you can have all your voice and text interactions in a single, unified inbox. Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes. Cloud based contact center solution with management and operator features, data security, system integrations and analytical reports.
HoduCC- Contact Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. Channels: Voice, Video, Email, SMS, Live Chat, Integration with Facebook, Twitter, Whatsapp for Business, and Instagram. Omnichannel Contact Center Software: Voice, Video, SMS, Chat, Email, Social Media (WhatsApp Web, Facebook, Twitter, Instagram).
ZIWO is built as a cloud-based, new generation contact center. It provides single interface for voice & whatsApp channel with conversation history, live KPI & smart routing features. Ziwo offers API Based CRM integration and advanced features in a web-based, user-friendly interface, requiring no software installation and accessible worldwide. Cloud Contact Center Software deployed instantly. Full API based. CRM plugins. Connect real or virtual agents.
8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with 8x8 Contact Center's intelligent inbound call routing. Customers can be connected to the right agent every time. 8x8 Contact Center's rich, self-service cloud contact center provides a flexible, affordable & efficient way to engage with customers.
Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel. Vocalcom is a leading global provider of cloud contact center software for sales, support and marketing. Pay as you go & scale easily.
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for telemarketing to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Pred.Dialer + ACD Inbound, IVR, QA, 25 Lines/agent, Built in soft-phone, TCPA Compliant, 99.999% uptime, API, WebHooks, No Set-up fees
Intradiems technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1 billion automated actions annually and has saved its customers over $140 million in the past 2 years. The only workforce automation solution that increases efficiency while improving agent engagement and the customer experience.
Aspect Via is the premier large-enterprise cloud contact center platform and solution featuring best-of-breed contact management and workforce optimization applications. Start by deploying one or more applications on the full-featured cloud contact center platform, with all provisioning, security, user management and other administrative tasks already configured and in place. Then scale to add additional applications and capabilities as business needs change. Aspect Via is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments.
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies since 1989. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Tens of thousands of agents worldwide use Nobles premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
**For Large Enterprise Only Due to High Demand** Pypestream is a digital contact center built to usher the customer-centric enterprise into a new era with "always-on" automation. No more single-task chatbots, no more embarrassing NPS scores and no more cobbling together technologies from multiple vendors. Pypestream elevates CX with all-in-one cloud messaging backed by military-grade security and a patented carrier purpose-built to handle any volume. A digital contact center for the customer-centric enterprise. Trusted by the world's leading companies.
EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement. The EdgeTier system uses cutting edge analytics, machine learning, automation and artificial intelligence technology to generate personalised and accurate responses to every customer query. Revolutionising performance at customer contact centres through machine learning, AI, and unprecedented data visibility.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one. AVAILABLE ON PREMISES. Key features: - flexible asset management structure - ticketing system integrated with asset management - email integration - custom ticket types Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. ON PREMISE.
wolkvox is the most innovative, reliable, easy-to-use and fast to implement all-in-one cloud contact center solution on the market, delivering its service in the SaaS model. Its omnicanal predictive dialer, speech analytics, intelligent routing and a graphic interface (Diagram Studio) to develop voice routing, interaction and chat stand out. Its variable expense model adjusted to operational fluctuations and constant innovation Translated with www.DeepL.com/Translator (free version) Innovative, reliable, easy-to-use and quick-to-deploy all-in-one cloud contact center solution on the market.
Volie is a web-based software application that delivers an omni-channel experience to our customers. We offer SMS, phone, email, and mail automated marketing campaigns. Volie also has a robust reporting system that allows you to track anything from agent efficiency to call results. Volie also does something different: stores customer history so that it is readily accessible in the call screen. Taking inbound calls has never been so easy! Helps automate your call center in a single application with robust reporting and omni-channel marketing campaigns.
Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote workforces while maintaining customer service levels and productivity, no additional hardware required. Be ready in as little as 2 days! Communicate with customers through any channel (phone, chat, SMS, e-mail), keeping them informed and delivering exceptional customer experiences. Reach out today to learn more. Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote work
View Profile
Omni-channel cloud call center solution for inbound, outbound and blended service centers. Cloud-based call center solution that helps businesses enhance customer experiences through inbound and outbound calling.
(0 reviews)
View Profile
Online call tracking software for omni-channel interactions that includes call routing, call recording, IVR, and other features. Online call tracking software for omni-channel interactions that includes call routing, call recording, IVR, and other features.
(0 reviews)
View Profile
AI-powered soft skills assessment and training platform for frontline, customer-facing employees. Our AI assessments rapidly and accurately measures skill sets for different roles, focusing on real-world people skills: empathy, active listening, proactive assistance and language proficiency. This takes into account an incredible range of nuances and sensitivities relating to social, cultural, linguistic and international perspective. LearningBranch is an AI-powered pre-hire assessment and training platform for frontline, customer-facing employees.
(0 reviews)
View Profile
Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. Resolve customer requests autonomously, enable self-service resolutions, automate complex workflows with Intelligent Process Automation
(0 reviews)
View Profile
A comprehensive, intelligent contact center platform. A comprehensive, intelligent contact center platform.
View Profile
NeeyamoWorks ServiceDesk helps to transform low-level, "log and flog" functions of ticket handling into a business productivity system that provides value. The highly intuitive and user-friendly interface is built to enrich user experience by the use of smart bots that help bring knowledge and query administration to a single platform. Furthermore, NeeyamoWorks ServiceDesk provides adequate flexibility to support different geographic needs and business cultures. A perfect ticketing system to manage, assign, track, and resolve all your queries and tasks, ServiceDesk is the software you need,
(0 reviews)
View Profile
SecuChat is the secure instant messaging platform for financial institutions. The platform helps financial institutions to engage in secure and compliant conversations with their clients, through an instant messaging channel. The application can be white-labeled or integrated into your existing mobile applications or web portal using our SDK. Features include document e-signature, embedded forms with automatic workflows, on-premise or cloud hosting, and is chatbot integration ready. SecuChat is the secure instant messaging platform for financial institutions. Think of it as the Whats app for banks and insurances.
(0 reviews)
View Profile
Contact center solution that helps call centres engage with customers via multiple channels, route calls and more. Contact center solution that helps call centres engage with customers via multiple channels, route calls and more.