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Conversational Marketing Platform Software

Conversational Marketing Platforms allow businesses to use one-to-one conversations to improve customer experience and engage potential customers.

Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshworks Customer Service Suite
Freshworks Customer Service Suite, powered by gen AI, offers conversational chatbots that work across channels to deflect up to 70% of inquiries. These multlingual bots are designed to emulate the behavior of your human agents and tailor responses based on individual customer interactions. With round-the-clock support, they reduce the workload on your agents, freeing up their time to handling more complex customer queries on the same platform, and scaling their operations. Learn more about Freshworks Customer Service Suite

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth.
Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever. Learn more about Jira

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for. AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Learn more about Intercom

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Get more data—like signups, feedback, and anything else—with forms designed to be refreshingly different.
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and Hubspot. Learn more about Typeform

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Create unlimited multi-lingual custom data-trained AI Human Voice Chat Agents that perform revenue generating tasks for any business.
HumanBot allows anyone to create unlimited custom data-trained AI Human Voice Chat Agent that can perform revenue generating tasks such as lead generation, closing sales, appointment booking, table reservations, customer support and more. Train our self learning AI Human Bot with your website URLs, PDFs, Knowledge-base or other files. You have full flexibility of creating custom chat flows, keyword triggers and even switch to live chat with a real human with unlimited chat agents at any time! Learn more about HumanBot

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers. The solution offers a central inbox for customer communication via website, WhatsApp, Facebook and more. Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms. Learn more about Userlike

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
The messaging platform to enhance customer experience & engage with both customers & prospects on every channel through conversations.
Connect with leads and customers through texting, live chat, and bulk messaging. One messaging platform to enhance customer experience and engage with both customers and prospects through one-on-one conversations. Respond in real time by mobile app, desktop application or text message whether you or your customers are on-the-go. Learn more about Birdeye

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Tidio is a conversational marketing platform that enables you to offer intant support, generate leads, and increase your sales 24/7 on
With Tidio's conversational marketing platform, you create exceptional customer journeys 24/7. Answer up to 70% of customer questions with Lyro AI - our game-changing AI support agent. Manage all your live communication channels in a single dashboard to offer immediate support. Connect with website users through a lightweight live chat widget. Move leads through your sales funnels with custom automation flows. Generate leads with email marketing. Free plans available Learn more about Tidio

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Centralize o atendimento de seu cliente e acompanhe a produtividade da sua equipe por meio de dados e insights.
Sirena is the solution that helps businesses get discovered, communicate, and drive growth in the messaging age. We allow every department of your company to have a unique WhatsApp line to centralize communications and track their interactions with your business. No more using a personal WhatsApp to chat with clients. Also using approved templates, provide an immediate response to all inquiries from customers from any channel through WhatsApp. Learn more about Zenvia Conversion

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Smartsupp's live chat, chatbots, Conversation Management tools, and much more make it an essential Conversational Marketing Platform.
Smartsupp is an all-in-one, multichannel Conversational Marketing Platform that provides live chat, chatbots, and a customizable widget, along with various other powerful sales tools. Leveraging a live chat to perform conversational marketing is an asset to any business–tools like chatbot menus, visitor data and metrics, detailed visitor lists, and customizable widgets for branding and brand awareness reinforcement all help customer care agents better sell and upsell products on your website. Learn more about Smartsupp

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
We help practices save time, grow revenue, and run smoothly.
For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online payments, and more, SR provides an all-in-one solution to connect with patients through customizable, personalized touchpoints. Learn more about Solutionreach

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
Superchat gives businesses the tools they need to communicate efficiently. The messaging platform helps businesses from different industries create unique customer experiences. Our unified inbox combines channels like WhatsApp, Instagram, E-Mail etc. in one software. Superchat also allows sending personalized WhatsApp newsletters that are GDPR-compliant and tailored to your target group. Learn more about Superchat

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to improve your website.
Drift is an all-in-one platform that combines Conversational Marketing, and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. Our Conversational Marketing platform gives your customers and prospects a dramatically better customer experience, while helping improve your website conversion rates, shorten sales cycles, engage more target accounts, and ultimately accelerate revenue, faster. Learn more about Drift

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
No-code platform enhancing customer engagement and aiding support teams. Design flows, automate tasks, use AI for human-like response.
Tiledesk is a no-code customer support and engagement platform that offers the Design Studio, enabling you to design conversation flows and automate tasks with drag-and-drop technology. It leverages the power of ChatGPT to generate LLM-powered responses that are human-like. Tiledesk also offers omnichannel messaging, AI chatbot, knowledge base, and analytics. With Tiledesk, you can integrate your bot with various digital channels including websites, WhatsApp, FB Messenger, and more. Learn more about Tiledesk

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's two-way conversation solution for marketers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, broadcast, and respond to your contacts to scale your communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Businesses use OnceHub's appointment scheduling and digital engagement solutions to fast-track sales and streamline service delivery.
OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. Formerly known as ScheduleOnce, the company is widely acknowledged as a frontrunner in online booking and calendaring, but its offerings extend well beyond those to a market-leading range of tools designed to capture details on incoming prospects, qualify them, engage them, and drive sales with maximum efficiency and regulatory-compliant security. Freelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on OnceHub to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both. Learn more about OnceHub

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions.
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook. Learn more about CallTrackingMetrics

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience.
Maintain connection and keep the conversation open across every touchpoint in your customer's journey. Engineered for enterprise marketers, corner shops and small business, Medallia Zingle's cloud-based messaging platform combines all of your contacts and conversations onto one screen, including SMS texting, MMS, Facebook Messenger, web chat and more. Schedule messages, automate personalized responses, send promotions, shortcodes and mobile keywords. Intelligent communication at scale. Learn more about Medallia Concierge

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation Learn more about Freshchat

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
TextP2P combines Text messaging, Email marketing, and Ringless Voicemail drops into one affordable and easy to use online application.
TextP2P combines Text messaging, Email marketing, and Ringless Voicemail drops into one affordable and easy to use online application. Thousands of small to mid-sized businesses in the US & Canada have used our services to communicate with their customers getting a 98% open rate in under 3 minutes! Save time with our automation features including drip campaigns, keyword signups, automated responses, in-text surveys, and more. Try it for FREE for 14 days and get 100 FREE text credits. Learn more about TextP2P

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.
TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. Learn more about TeamSupport Messaging & Live Chat

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
AI-powered sales enablement tools that find high-quality leads on LinkedIn, connect you with them, and nurture them to book a meeting.
CoPilot AI is an AI-powered sales enablement platform that transforms the way teams prospect, engage and convert customers. It supports marketing and sales teams by: • Identifying high-intent prospects that align with your business goals • Generating AI-powered messages that engage prospects and guide them toward conversion • Delivering personalized insights that help you tailor your communication style to match your prospects. CoPilot AI helps refine your sales strategy and book more meetings. Learn more about CoPilot AI

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Your all-in-one platform for conversational platform for support, marketing and sales.
Build your multichannel customer platform through Crisp and start to communicate with your customers and leads seamlessly. With our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers. Through a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences Learn more about Crisp

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
Attentive’s AI-powered SMS & email platform will double your ROI in just a few months.
Send messages your customers want to read (and act on). Attentive’s AI-powered SMS & email platform helps retail enterprises to e-commerce entrepreneurs engage customers and drive billions in revenue. We'll help you target the right audience and measure your most important metrics to optimize your marketing program. And with over 100 flexible integrations, you can seamlessly connect to the rest of your marketing stack. Learn more about our free 30-day trial. Learn more about Attentive

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification
MailUp is a simple and scalable solution to create, automate and customize Email, SMS Messaging Apps marketing campaigns.
MailUp is a simple and scalable solution to create, automate and customize Email, SMS, and Messaging Apps marketing campaigns. Trusted by 10,000+ customers worldwide, it offers advanced automation features and best-of-breed technology for your marketing strategies. A complete solution for multichannel marketing needs: newsletters, transactional emails, subscription forms, landing pages, promotions, SMS, Messaging Apps (Facebook Messenger and Telegram), and much more! Learn more about MailUp

Features

  • Email Automation
  • Chatbot Software
  • SMS Messaging
  • Video Chat
  • Lead Distribution
  • Lead Qualification