---
description: Discover and compare Free Customer Journey Mapping Tools Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Journey Mapping Tools Software - Capterra Israel 2026
---

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# Customer Journey Mapping Tools Software

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> Customer Journey Mapping tools make it possible to visualize and analyse customer experience across all touchpoints and channels.

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## Products

1. [Hotjar](https://www.capterra.co.il/software/163516/hotjar) — 4.6/5 (545 reviews) — Use Hotjar to understand how users behave and what they feel at each step of their journey.
2. [Lucidspark](https://www.capterra.co.il/software/211643/lucidspark) — 4.7/5 (385 reviews) — Lucidspark is a virtual whiteboard where teams can bring their best ideas to light. Brought to you by the makers of Lucidchart.
3. [Lucky Orange](https://www.capterra.co.il/software/150695/lucky-orange) — 4.7/5 (268 reviews) — Website optimization tools used by 500,000+ sites worldwide. Heatmaps, recordings, surveys, live chat and more included in every plan.
4. [Similarweb](https://www.capterra.co.il/software/148472/similarweb-pro) — 4.6/5 (261 reviews) — Cloud-based digital intelligence platform for competitive analysis, SEO, paid search, market research, and sales intelligence across.
5. [XM for Customer Experience](https://www.capterra.co.il/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Visualize and improve every moment in the customer journey to deliver personalized, omnichannel experiences.
6. [Pendo](https://www.capterra.co.il/software/151951/pendo-platform) — 4.5/5 (238 reviews) — Use Pendo's customer journey analytics to learn how customers move through workflows, then take action to improve the user experience.
7. [CardBoard](https://www.capterra.co.il/software/176690/cardboard) — 4.2/5 (170 reviews) — CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more.
8. [Smartlook](https://www.capterra.co.il/software/164713/smartlook) — 4.7/5 (136 reviews) — Smartlook is a qualitative analytics solution for websites \& mobile apps with always-on recordings, heatmaps, events \& funnels
9. [Mural](https://www.capterra.co.il/software/171956/mural) — 4.5/5 (136 reviews) — Make work make sense. Teamwork feels like less work with Mural, the secure, flexible, visual work platform built for collaboration.
10. [Contentsquare](https://www.capterra.co.il/software/161591/contentsquare) — 4.8/5 (124 reviews) — Contentsquare is the \#1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more.
11. [Mouseflow](https://www.capterra.co.il/software/163517/mouseflow) — 4.7/5 (122 reviews) — User behavior recording platform that helps reveal website visitors' activities through heatmaps, session replays, funnels and more.
12. [UXPressia](https://www.capterra.co.il/software/172668/uxpressia) — 4.8/5 (80 reviews) — A customer journey mapping platform for personas, journeys, and service blueprints, with AI to speed up the work.
13. [Segment](https://www.capterra.co.il/software/150621/segment) — 4.7/5 (72 reviews) — Twilio Segment is the world’s leading Customer Data Platform (CDP). Join the 25,000+ companies using Segment.
14. [Fullstory](https://www.capterra.co.il/software/153721/fullstory) — 4.6/5 (67 reviews) — Cloud-based behavioral data platform with session replay, heatmaps, conversion funnels, in-app guides, surveys, and data warehouse.
15. [Involve.me](https://www.capterra.co.il/software/168333/Involve-me) — 4.4/5 (67 reviews) — The AI quiz funnel builder with built-in email automation, ideal for businesses with high-value leads.
16. [Matomo](https://www.capterra.co.il/software/182627/matomo-analytics) — 4.7/5 (62 reviews) — Matomo is the leading open-source web analytics solution. Make more informed decisions while ensuring data privacy and ownership.
17. [MoEngage](https://www.capterra.co.il/software/164687/sherpa) — 4.3/5 (58 reviews) — MoEngage is an insights-led customer engagement platform that empowers marketers and product owners with AI-driven insights.
18. [FlowMapp](https://www.capterra.co.il/software/180735/flowmapp) — 4.6/5 (58 reviews) — Full-stack UX platform. Design exceptional UX for beautiful products, websites, and apps with online collaborative tools.
19. [Delighted](https://www.capterra.co.il/software/157973/delighted) — 4.8/5 (57 reviews) — Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights.
20. [Microsoft Clarity](https://www.capterra.co.il/software/1018691/microsoft-clarity) — 4.8/5 (57 reviews) — Clarity is a free, easy-to-use tool that help you understand how real people actually use your site.
21. [Dreamdata](https://www.capterra.co.il/software/197705/dreamdata-io) — 4.8/5 (55 reviews) — Dreamdata is a B2B Activation \& Attribution Platform built for empowering marketers.
22. [GetFeedback](https://www.capterra.co.il/software/133180/getfeedback) — 4.6/5 (53 reviews) — GetFeedback is the \#1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight.
23. [Heap](https://www.capterra.co.il/software/147216/heap) — 4.5/5 (42 reviews) — Heap is the only solution that shows you every action by every user on your product or site, then gives insight on what to fix and how.
24. [Feedbackly](https://www.capterra.co.il/software/142140/feedbackly) — 4.2/5 (36 reviews) — All-in-one feedback suite with omnichannel distribution, visual customization, and survey creation through the customer journey.
25. [LogRocket](https://www.capterra.co.il/software/187552/logrocket) — 4.9/5 (28 reviews) — LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile

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## Related Categories

- [Product Analytics Software](https://www.capterra.co.il/directory/32915/product-analytics/software)
- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)
- [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software)
- [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software)
- [Web Analytics Software](https://www.capterra.co.il/directory/30073/web-analytics/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/31537/customer-journey-mapping-tools/software)
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With MoEngage, mark","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b767128-84af-490b-84e4-8702f7b0e83a.png","url":"https://www.capterra.co.il/software/164687/sherpa","@type":"ListItem"},{"name":"FlowMapp","position":18,"description":"💻  Create sitemaps, user flows and wireframes in order to provide more efficient UX planning and web development. 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This cutting-edge artificial intelligence feature generates key session takeaways in natural language, saving you time and boosting productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da96fad9-089b-48e3-a7ca-f2e17f00c972.png","url":"https://www.capterra.co.il/software/1018691/microsoft-clarity","@type":"ListItem"},{"name":"Dreamdata","position":21,"description":"Dreamdata is a B2B Activation & Attribution Platform that provides the most complete B2B customer journey map anywhere.\n\nThis empowers B2B marketers to: \n\n- Build precise audiences and activate them with direct syncs to ad platforms.\n\n- Trigger timely, targeted activity using AI-identified intent signals and notifications.\n\n- Feed reliable pipeline data back to platforms with one-click conversion syncs.\n\n- Instantly measure and analyze how your GTM efforts impact revenue.\n\nBest of all, Dreamdata is easy to implement and built to scale as your KPIs, team, and business grow - keeping your team and leadership aligned around a single clear view of what’s working.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26cfc8c9-a30e-4ffe-8882-f2ca0b55191e.png","url":"https://www.capterra.co.il/software/197705/dreamdata-io","@type":"ListItem"},{"name":"GetFeedback","position":22,"description":"With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc968c99-21e4-4ff3-b402-08433c48ab3c.png","url":"https://www.capterra.co.il/software/133180/getfeedback","@type":"ListItem"},{"name":"Heap","position":23,"description":"Quickly improve conversion, retention, and customer delight with Heap, the only digital insights platform that gives you complete understanding of your customers’ full digital journeys. See every action by every user on your product or site, then receive direction on the improvements that will most impact your business.\n\nUnlock the full potential of your data with over 100 integrations to advance analysis. Don't rely on gut instinct—enable your team to become data-driven with Heap.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1cdbe2e-1d45-4fee-833f-356677cbf71e.webp","url":"https://www.capterra.co.il/software/147216/heap","@type":"ListItem"},{"name":"Feedbackly","position":24,"description":"Feedbackly is an all-in-one feedback tool that turns feedback into sales automatically throughout the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool.\n\nFeedbackly is the only CXM provider on the market that enables Emotional Experience measurement. Furthermore,  it shows you which emotions drive your sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/038e731d-57e4-47bc-a283-27df9436944c.png","url":"https://www.capterra.co.il/software/142140/feedbackly","@type":"ListItem"},{"name":"LogRocket","position":25,"description":"LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.\n\nUsing LogRocket, Software teams can fix user-reported issues faster, de-noise their error alerts, and see the \"why\" behind their product analytics graphs and funnels. Make sure your team is focusing on the digital experience issues with the biggest impact at all times.\n\nAnd now, with the release our machine learning functionality, LogRocket Galileo, you'll","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0025d6f-fcf1-49fb-b6c4-91f2aa4be5fc.png","url":"https://www.capterra.co.il/software/187552/logrocket","@type":"ListItem"}],"numberOfItems":25}
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