---
description: Compare the top Service Desk Software software and providers on Capterra Israel. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Service Desk Software - Compare Prices & Top Sellers - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](https://www.capterra.co.il/directory/31027/service-desk/software)

# Service Desk Software

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> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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## Products

1. [Atera](https://www.capterra.co.il/software/144309/atera) — 4.5/5 (446 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.5/5 (685 reviews) — Track SaaS usage, eliminate shadow IT, and optimize software spend with Freshservice’s unified, AI-native IT management platform.
3. [NinjaOne](https://www.capterra.co.il/software/165889/ninjaone) — 4.7/5 (282 reviews) — NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access.
4. [Mint Service Desk](https://www.capterra.co.il/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
5. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk Support is the IT service desk software built for better customer relationships.
6. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
7. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
8. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
9. [Intercom](https://www.capterra.co.il/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
10. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free service desk (helpdesk) solution used by 15 million companies. Cloud, mobile, open source editions.
11. [TeamSupport](https://www.capterra.co.il/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
12. [JIRA Service Management](https://www.capterra.co.il/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
13. [Spiceworks Cloud Help Desk](https://www.capterra.co.il/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
14. [SolarWinds Service Desk](https://www.capterra.co.il/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days.
15. [SysAid](https://www.capterra.co.il/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
16. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
17. [ManageEngine ServiceDesk Plus](https://www.capterra.co.il/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Modern service desk software for exceptional teams. Sign up today for a free 30-day trial. Full featured and no frills.
18. [Tempo Timesheets](https://www.capterra.co.il/software/190126/tempo) — 4.3/5 (222 reviews) — Optimize Service Desk. AI-driven time-tracking, reliable data, seamless operations. Effortlessly track support time.
19. [Issuetrak](https://www.capterra.co.il/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything your service desk needs to solve tickets quickly and serve users better. Backed by industry-leading, 24/7 technical support
20. [HubSpot Service Hub](https://www.capterra.co.il/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
21. [Vivantio](https://www.capterra.co.il/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
22. [ACMP Suite](https://www.capterra.co.il/software/175522/acmp-inventory) — 4.5/5 (173 reviews) — ACMP offers modular and scalable solutions for your specific challenges in the IT department.
23. [Autotask PSA](https://www.capterra.co.il/software/1004024/autotask-psa) — 4.3/5 (155 reviews) — AI-driven Service Desk that streamlines IT workflows, accelerates resolutions and boosts technician efficiency from ticket to close.
24. [TeamDynamix](https://www.capterra.co.il/software/121317/teamdynamix) — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
25. [Hiver](https://www.capterra.co.il/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is an AI service desk that is designed for modern teams and does away with the complexity of traditional ITSM tools.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.il/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software)
- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.co.il/directory)

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It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.il/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"SysAid","position":15,"description":"SysAid is a robust Service Desk platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps service teams stuck in reactive mode. Adding a powerful new operational layer, AI Agents take the first action on service requests, freeing IT teams to focus on optimization, innovation, and delivering an exceptional user experience. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. Transform your Service Desk with AI for more impactful service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.co.il/software/107225/sysaid","@type":"ListItem"},{"name":"Milvus","position":16,"description":"Milvus is the most comprehensive and intelligent customer service and support management solution. Our omnichannel platform optimizes your team management, which means increased efficiency and productivity. We offer a variety of functionalities, including intelligent ticket management, call monitoring from start to finish, device monitoring, project management, remote control of customer machines, and service integration with artificial intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.co.il/software/202528/milvus","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":17,"description":"The truly no-code service desk software for IT and non-IT teams. Sign up today for a free 30-day trial. Full featured and no frills.\n\nThe world's leading companies trust ServiceDesk Plus for their IT service desk operations, including Honda, Disney, Xerox, and the NHS. SMBs and enterprises alike automate their daily service desk activities through adaptive web forms, no-code automations, visual workflows, intuitive reports, and native IT integrations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.co.il/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Tempo Timesheets","position":18,"description":"Enhance your Service Desk operations with Timesheets by Tempo, the top time-tracking app in Jira. Leverage AI-powered automated time-tracking for valuable insights. Produce reliable data for reporting, invoicing, and accounting, streamlining Service Desk management. Effortlessly track time for support activities, improve user adoption, and enhance visibility for efficient Service Desk operations. Make data-driven decisions, measure performance accurately, and provide exceptional customer support","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b9fa6f-299a-4064-9622-1d4f48a14d09.png","url":"https://www.capterra.co.il/software/190126/tempo","@type":"ListItem"},{"name":"Issuetrak","position":19,"description":"Work smarter and happier with Issuetrak. Is your service desk flooded with requests from every direction? Manage it all with automated service desk software designed to receive and triage tickets in one centralized location. \nRelieve the burden of workflow management, task assignments, reporting, and more. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime.\nSee why major brands like Cintas and Pfizer are already utilizing the power of Issuetrak. Request a free trial or demo today. Backed by industry-leading, US-based, 24/7 technical support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.co.il/software/16499/issuetrak","@type":"ListItem"},{"name":"HubSpot Service Hub","position":20,"description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.co.il/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"Vivantio","position":21,"description":"Vivantio's service desk empowers IT teams with a fully configurable platform that manages workloads, boosts efficiency, and significantly reduces resolution times. Go beyond basic ticketing with proactive predictive analysis, streamlined service operations, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you meet and beat SLAs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.co.il/software/132880/vivantio","@type":"ListItem"},{"name":"ACMP Suite","position":22,"description":"Today, client management is the key to unlocking enormous potential through automation to make the work of IT organizations easier and save costs. With ACMP, we help ensure that your business processes run smoothly, your end devices function consistently and standard IT tasks are automated smartly and securely. With us you will find specialist expertise from a single source - from development to support. ACMP is a modular client management solution. The different modules, such as license management, security management or patch management, interlock like gears and thus offer a holistic solution approach to the daily challenges of IT departments. This means that combining different modules creates impressive synergy effects for your IT.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d13e7fe4-47c8-4daa-a812-161e4a934636.jpeg","url":"https://www.capterra.co.il/software/175522/acmp-inventory","@type":"ListItem"},{"name":"Autotask PSA","position":23,"description":"Autotask delivers a powerful, AI-enhanced Service Desk solution tailored for IT professionals. From ticket creation to resolution, it streamlines workflows with smart automation, contextual IT documentation and seamless integration with endpoint management tools. The intuitive interface prioritizes relevant data, helping technicians respond faster and resolve issues with fewer clicks. Built-in time tracking, SLA enforcement and escalation paths ensure accountability and consistent service delivery. With role-based views, integrated communication and customizable dashboards, Autotask empowers IT teams to stay organized, improve response times and deliver exceptional support experiences—every time. Fully cloud-based and secured with enterprise-grade controls, it’s the backbone of modern IT service excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8ead8aa8-0ab3-41ab-bbdf-9798fb1a17de.png","url":"https://www.capterra.co.il/software/1004024/autotask-psa","@type":"ListItem"},{"name":"TeamDynamix","position":24,"description":"TeamDynamix offers a no-code ITSM/ESM platform with enterprise integration, automation, and AI.  Reduce time spent on manual tasks, expedite resolution, and integration with enterprise platforms.\n\nLooking for a top ITSM platform that will not drain IT resources and budgets?\n\nTeamDynamix is the trusted choice for organizations that want more than just a ticketing system. With a no-code platform, powerful integration and automation, fully integrated Project Portfolio Management, and advanced use of AI with automation, TeamDynamix helps IT teams reduce complexity, improve service delivery, and drive efficiency.\n\nWhy choose TeamDynamix?\n- Fast time to value on a no-code platform\n- Easy to expand to HR, Facilities & others\n- Offers enterprise integration & automation\n- Conversational AI \n\nIs TeamDynamix easy to administer?\nYes. Organizations looking for a flexible, easy-to-administer alternative to large cumbersome systems often turn to TeamDynamix for its cost-effective, scalable platform","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.capterra.co.il/software/121317/teamdynamix","@type":"ListItem"},{"name":"Hiver","position":25,"description":"Hiver is a modern, AI service desk that’s fast, intuitive, and easy to adopt. It helps IT teams resolve issues quickly without the steep learning curve of traditional ITSM tools.\n\nWith Hiver, all IT and tech requests from emails like itsupport@ or admin@, live chat, and portals are centralized in one place. AI-suggested tags and automated workflows make it easy to triage requests, assign them to the right teammates, and monitor their status in real time. Teams can collaborate seamlessly with internal notes and @mentions, eliminating the need for messy forwards and CCs. \n\nHiver AI further reduces effort by composing replies, summarizing conversations, and suggesting templates for quick resolutions. IT teams can also implement self-service through AI chatbots and an internal knowledge base, deflecting L1 queries and reducing costs. Finally, customizable reports and dashboards provide clear insights into SLA compliance, response times, employee feedback, and overall team performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.co.il/software/142975/hiver","@type":"ListItem"}],"@id":"https://www.capterra.co.il/directory/31027/service-desk/software#itemlist","numberOfItems":25}
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