---
description: Discover and compare Service Desk Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Service Desk Software for Mac - Price comparison & Reviews - Capterra Israel 2026
---

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# Service Desk Software

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> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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## Products

1. [HaloITSM](https://www.capterra.co.il/software/200140/haloitsm) — 4.7/5 (43 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
2. [GLPI](https://www.capterra.co.il/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
3. [UseResponse](https://www.capterra.co.il/software/170123/useresponse) — 4.6/5 (36 reviews) — Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
4. [EcholoN](https://www.capterra.co.il/software/189744/echolon) — 4.7/5 (35 reviews) — Made in Germany: Echolon Service Desk Software. Flexible, easy to implement, expandable, adaptable to your needs.
5. [Milldesk](https://www.capterra.co.il/software/177951/milldesk) — 5.0/5 (31 reviews) — System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management
6. [Anakage](https://www.capterra.co.il/software/208487/end-user-support-automation-platform) — 4.4/5 (31 reviews) — Anakage unifies ITSM, ITAM, DEX \& automation into one AI-powered platform to cut costs, boost productivity \& scale IT.
7. [HelpSpace](https://www.capterra.co.il/software/204466/helpspace) — 4.8/5 (30 reviews) — Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
8. [Summit](https://www.capterra.co.il/software/146506/summit) — 4.4/5 (27 reviews) — SymphonyAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity.
9. [Electric AI](https://www.capterra.co.il/software/187542/electric-ai) — 3.7/5 (23 reviews) — All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free\!
10. [ky2help](https://www.capterra.co.il/software/196043/ky2help) — 4.3/5 (21 reviews) — ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique\!
11. [USU Knowledge Management](https://www.capterra.co.il/software/144600/usu-knowledge-management) — 4.8/5 (18 reviews) — USU’s knowledge management solution for IT offers organizations an enterprise-grade, AI-powered knowledge management platform.
12. [ServoDesk](https://www.capterra.co.il/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
13. [Virima](https://www.capterra.co.il/software/178220/virima) — 4.6/5 (15 reviews) — Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management.
14. [Ivanti Neurons for ITSM](https://www.capterra.co.il/software/193225/service-desk) — 3.9/5 (15 reviews) — Gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers.
15. [Tiflux](https://www.capterra.co.il/software/200798/tiflux) — 4.9/5 (15 reviews) — A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
16. [Orcatec](https://www.capterra.co.il/software/119837/orcatec) — 5.0/5 (14 reviews) — All MUST HAVE features gathered in one place to run successful business in service industry.
17. [C2](https://www.capterra.co.il/software/135915/c2-atom) — 4.3/5 (14 reviews) — C2 ISTM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
18. [ProProfs Help Desk](https://www.capterra.co.il/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
19. [Sunrise ITSM](https://www.capterra.co.il/software/148707/it-service-management) — 4.4/5 (10 reviews) — Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.
20. [Financial Manager for Timesheets](https://www.capterra.co.il/software/201515/cost-tracker) — 4.3/5 (10 reviews) — Service Desk: Optimize Finances, Manage Projects with Cost Tracker by Tempo.
21. [Rezolve AI](https://www.capterra.co.il/software/211890/rezolve-ai) — 4.8/5 (9 reviews) — Rezolve.AI is an Agentic AI platform for employee support and ITSM inside Teams and Slack
22. [HESK](https://www.capterra.co.il/software/156452/hesk) — 4.4/5 (8 reviews) — Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.
23. [ServicePRO](https://www.capterra.co.il/software/31608/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation.
24. [Callbox](https://www.capterra.co.il/software/1046395/callbox) — 4.9/5 (7 reviews) — Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace
25. [Alemba Service Manager](https://www.capterra.co.il/software/133304/vfire) — 3.7/5 (6 reviews) — Alemba Service Manager adeptly meets ITIL Service Desk requirements, offering a streamlined approach to IT Service Management (ITSM).

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.il/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software)
- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)
- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.co.il/directory)

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Group projects into strategic portfolios to effectively measure and manage financial performance based on aggregated budget, costs, revenue, and scope. Gain insights into high-level and detailed project metrics, tracking budgets, labor, expenses, billable/non-billable time, CAPEX vs. OPEX, and revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09a70c0f-7a37-462d-b48b-9be3c07d9274.png","url":"https://www.capterra.co.il/software/201515/cost-tracker","@type":"ListItem"},{"name":"Rezolve AI","position":21,"description":"Rezolve.ai is an enterprise Agentic AI platform that transforms employee support and IT service delivery. It enables organizations to automate service workflows, reduce manual support tasks, and provide instant conversational assistance within Microsoft Teams, Slack, and enterprise systems.\n\nRezolve.ai’s Agentic SideKick 3.0 uses autonomous AI agents to understand requests, execute workflows, and resolve issues across IT, HR, and business functions. This improves service efficiency, reduces ticket volumes, and accelerates resolution times. Rezolve.ai’s SearchIQ enhances knowledge access with intelligent enterprise search, while Creator Studio enables no-code and low-code workflow automation.\n\nRezolve.ai integrates with existing ITSM platforms or can operate as a complete Agentic AI-powered service management solution, helping organizations improve operational efficiency, enhance employee experience, and scale support securely.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db52ea41-5e66-4e70-b2de-67190230c246.png","url":"https://www.capterra.co.il/software/211890/rezolve-ai","@type":"ListItem"},{"name":"HESK","position":22,"description":"Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5c002662-5f42-4a15-89b9-00d06f7a69d9.png","url":"https://www.capterra.co.il/software/156452/hesk","@type":"ListItem"},{"name":"ServicePRO","position":23,"description":"ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.\n\nServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.capterra.co.il/software/31608/servicepro","@type":"ListItem"},{"name":"Callbox","position":24,"description":"Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace\n\nThe most complete and cost-effective on the market, with hundreds of resources including:\n\nFull Collaboration (Calling, Chat and Meeting)\nOmnichannel\nMobile Apps\nCall Recording\nCall Transcription\nSelf-service and IVR\nContact Center (active and receptive)\nReports and Monitoring","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d1f9574-1f7c-4c1f-b52c-a3f361290e1b.png","url":"https://www.capterra.co.il/software/1046395/callbox","@type":"ListItem"},{"name":"Alemba Service Manager","position":25,"description":"Alemba Service Manager adeptly meets ITIL Service Desk requirements, offering a streamlined approach to IT Service Management (ITSM). It enhances incident management with efficient logging, tracking, and resolution processes, minimizing business disruptions. The platform's self-service portal facilitates easy submission and tracking of service requests, aligning with ITIL's request fulfillment guidelines. For problem management, Alemba Service Manager identifies and resolves root causes, preventing recurrence. Its change management module ensures controlled implementation of changes, reducing risks to IT services. Knowledge management capabilities enable easy creation, sharing, and utilization of knowledge bases, improving incident resolution efficiency. Alemba Service Manager also supports service level management by tracking and managing service level agreements (SLAs) to meet business expectations. Comprehensive reporting and analytics provide insights for continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26a21576-c7ce-4b90-bd71-f03bb0f78a76.jpeg","url":"https://www.capterra.co.il/software/133304/vfire","@type":"ListItem"}],"numberOfItems":25}
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