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Moxtra powers OneStop Portals, a virtual destination where organizations can manage their external relationships with their internal business teams to deliver the timeliness and quality of response required for today's environment. Manage identities, responsibilities, and interaction workflows within your app to ensure business continuity while providing a fluid experience with built-in bank-grade security, audit trails, and compliance. Learn more about Moxtra Get a OneStop portal to manage your organizations external relations by tracking and measuring their communications with your business. Learn more about Moxtra
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
Bitrix24 #1 free CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 4 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Learn more about Bitrix24 Bitrix24 #1 free CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 4 million businesses. Learn more about Bitrix24
LiveAgent is a fully-featured communications management software that utilizes omnichannel communication in real-time. Personalize your communication by harnessing the power of customer segmentation, automation, and a built-in CRM. Add notes, reminders, and take advantage of over 40+ integrations. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
Userlike is a messaging-based CCM solution, combining website chat with mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Trengo increases team productivity and efficient customer communication by unifying all communication channels in one collaborative inbox. Receive messages from Email, Facebook Messenger, WhatsApp, SMS, voice, live chat and many more in one central place. Learn more about Trengo Provides an inbox for companies to communicate efficient with their clients via different communication channels in one central place. Learn more about Trengo
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Improve handling and remove duplicate threads by merging multiple channels into one profile. Equip your agents with the tools to gain a complete picture of their customers and personalize it. Learn more about RingCentral Engage Digital Unify messages from all digital channels to increase customer satisfaction, improve agent productivity & generate higher revenue. Learn more about RingCentral Engage Digital
Zendesk is the leading cloud-based help desk software built for better customer relationships. Interact with customers on any channel: text SMS, web, mobile app, phone, email, social media, and equip your agents with a full history of all customer interactions, including those tracked from 700+ app integrations. See why over 200,000 organizations in over 160 countries choose Zendesk. Zendesk Support is the leading help desk software built for better customer relationships.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
For Mac & iOS. Daylite is an all-in-one CRM for small businesses that want to track clients, deals, and projects in one place to stay organized. No more forgetting to follow up or letting details slip through the cracks. Sync with Apple Contacts & Calendar. Integrate with Apple Mail. Create custom follow-up lists, email templates, and project checklists. Try free for 30 days! For macOS & iOS. All-in-one CRM for small business. Track clients, deals, and projects all in one place. Try free for 30 days!
Recognized by Forbes as a Cloud100 company, Podium makes it easy to manage all your customer messages whether they started on Facebook, Google, Instagram, text messaging, or even your website. Every interaction from your leads, customers, and team members comes to your Podium Interaction Platform so you can respond quickly without jumping from inbox to inbox. With Podium, you¿ll have context for every conversation. Pick up the conversation at any time and you¿ll have a complete history of every With Podium, you'll be able to conveniently manage and respond to every message across multiple channels, all from one platform.
Front powers the heart of business. The meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at frontapp.com. Front is the leader customer communications software that helps teams collaborate around every email.
amoCRM is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools. It's the perfect messenger-based sales solution for entrepreneurs and SMBs. amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
Follow up with more accuracy. Find out the moment your emails have been read, track the number of clicks, and how many times a recipient has opened the mail, using only your normal Gmail interface. Add our intuitive checkmarks () to your email for Gmail read receipts in your inbox. How to use our mail tracker app: means that your email has been sent, but not opened. mean that your email has been opened. The #1 free email tracker for Gmail. Add our checkmarks () to your Gmail through our free and unlimited email tracking software.
Sirena is the solution that helps businesses get discovered, communicate, and drive growth in the messaging age. Allow every department of your company to have a unique WhatsApp line to centralize communications and track their interactions with your business. No more using a personal WhatsApp to chat with clients. Using approved templates, provide an immediate response to all inquiries from customers from any channel through WhatsApp Simplifies WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age.
ReminderCall is a HIPAA-compliant, Automated Appointment-Reminder Platform for Hospitals, Surgery Centers, Private Practices, and small businesses looking for a solution for chronic no-shows. Send reminder calls, 2-way text reminders, and email reminders, using your existing software. Use your own voice, the system's voice, or a combination of the two in English, French, or Spanish. See all confirmations and replies live. We are SOC-2 and HIPAA certified. 100% US-based. Send automated appointment reminder calls, text messages, and emails from your existing scheduling software. HIPAA Compliant. SOC-2.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
We work with insurance agencies to automate referrals, retention, and online reviews. Find & leverage your most loyal clients by inspiring them to refer you to their friends and family. Keep clients engaged with meaningful communication so they're less sensitive of price and more appreciative of you. Grow online reputation and drive warm prospects to your door by collecting and sharing positive testimonials and reviews. We automate referrals, retention, & reviews for insurance agencies with intelligent touch-points & the best handwriting tech available.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Beekeepers mobile platform is the single point of contact for your frontline workforce. With all communications and tools in one place, teams can improve business agility, productivity, and safety. Teams can resolve issues faster and manage non-routine work more efficiently, thanks to an intuitive employee experience and seamless integrations. Beekeepers mobile platform is the single point of contact for your frontline workforce. We bring communications and tools together.
JivoChat helps organize all your client contact records with one smart customer communications management system. Monitor your visitors, talk to them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one tool: JivoChat. Maximize outbound communications: use smart triggers, callback features, and JivoChat Business phone telephony services. Use JivoChat to convert your visitors into clients today! Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today
FreeAgent CRM delivers a next-gen work experience. Our cloud-based platform help teams unlock productivity and grow sales effortlessly. Get everything in one place Work more collaboratively and get more done Track and improve performance Optimize any process Whether its a deal, a project, a support ticket, or anything else, FreeAgent helps your team stay on task. Boards, lists, and cards enable you to organize and prioritize any business flow in a fun, flexible, and rewarding way. FreeAgent CRM delivers a next-gen work experience. Our cloud-based platform help teams unlock productivity and grow sales effortlessly.
Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com. Our all-in-one solution is designed to help businesses attract more customers, retain current customers, and manage your reputation.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiqs Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.goquiq.com. Quiq sells messaging and live chat solutions to help companies and consumers engage over digital channels.
Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. We offer SMS Text Answering, Facebook Messenger Answering, and Chat-to-Call. AI Chatbot captures info and provides instant outreach. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.ai AI-backed Live Chat is the most effective & affordable way to capture leads & grow your business! Smith.ai Live Chat with AI Chatbot is the fast & friendly way to capture, screen & convert website leads 24/7.
LiveVox is a leading provider of enterprise (25+ agents) cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer's channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. LiveVox is a leading provider of enterprise cloud contact center solutions leveraging a multichannel environment.
Eltropy enables Credit Unions to communicate with members over Text Messaging in a secure and compliant way. Using Eltropys technology within your core system Lending, Collections, Sales, Marketing, Contact Center, and other teams at CUs can leverage Text Messaging to increase member engagement and receive relevant member insights via Analytics. Engage Credit Union members on their preferred platform texting. Gain insight to send highly targeted, secure and compliant messages.
Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information.
TrueDialog's Customer Support SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with our unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your entire team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere, anytime. Start within minutes. More Features. Half the Price. Customer Support SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale.
With SmartIQ you can digitally transform paper and PDF forms and manual business processes to enhance and simplify your customer experience. By offering intelligent, conversational user experiences, you increase customer engagement while streamlining internal processes, managing risk and reducing demand for support services. SmartIQ is the leading forms transformation solution for enterprise customer communications
Best bulk sender software for whatsapp, send unlimited bulk whatsapp with the help of Whatsapp bulk sender tool, easy to use & most advanced tool for software in market. Best bulk sender software for whatsapp, send unlimited bulk whatsapp with the help of Whatsapp bulk sender tool, easy to use & most adv
Maropost's digital marketing platforms help you turn prospects into clients by ensuring delivery of targeted messaging to the right contact at the right time. Through integrated marketing and sales automation, Maropost provides essential tools, strategic guidance and support needed to create more personalized customer experiences through a 360-degree business view from marketing automation to CRM, commerce, and customer support Maximize revenue with our cloud-based marketing automation platform designed for multi-channel customer engagement.
Browser-based software solution for customer communication via the most popular messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, Viber and Telegram. With our platform, you can resolve incoming customer inquiries over one central platform with an intuitive interface and automation options. Start reducing support costs, raise productivity, and increase your customer satisfaction. Manage your customer communication via the most popular messaging apps WhatsApp, FB Messenger, Apple Business Chat, Telegram, Viber
TopBuilder is the construction industry's most advanced cloud-based construction CRM. As experienced professionals in engineering, construction, and software technology, we have redefined what it means to be a construction CRM. With our sales, marketing, and pre-construction software, you will experience better team communication, win more jobs, and have more time to focus on your priorities. With our new mobile functionality, you get all these wonderful benefits anywhere at any time. TopBuilder provides effective, yet easy-to-use sales and marketing tools for contractors, home builders and real estate professionals.
Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more. Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more.
Hatch is a messaging platform that connects home improvement contractors with their leads over text, email, and phone. From one collaborative workspace, sales teams can instantly message new leads, nurture them pre-sale to post-sale, and then rehash the leads that dont buy. Two-way text, email, and phone with automation for home improvement.
Blinger.io is an omni-channel software platform which allows clients to connect to their customers through popular messengers, e-mail and live chat with a single API, interface or integration with helpdesks. Cloud-based solution that allows businesses to streamline customer interactions via messaging, live chat and emails.
Napersoft Customer Communications Management (CCM) solutions are designed to holistically manage customer communications across all lines-of-business within an enterprise. Our solutions empower business users to quickly and easily compose, format and deliver relevant and personalized customer communications at the right time in customer-preferred channels, helping to enrich the overall customer experience. Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business.
Meet your customers changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication and document automation solutions integrate into your business to create better experiences, greater efficiency and more agility across any platform. GhostDraft empowers insurers to create better customer experiences, greater efficiency and more agility through advanced CCM.
Qordobas AI helps everyone at a company write with the same style, terminology, and brand voice. With Qordobas dynamic content guidelines, organizations can achieve consistency and clarity across all types of content from communications to marketing to product to HR. Companies such as Marriott, Braintree, and Postmates use Qordoba to create better content up to 90% faster than before. Qordoba was recognized as a Forbes Cloud100 Rising Star for 2018. Qordoba is an AI writing assistant for businesses.
ATOM is a conversational AI platform that simplifies the work of companies by unifying and organizing the chats that their clients send to digital channels (Whatsapp, Messenger, Instagram, Telegram, among others) to manage them from a single platform, thus facilitating the consumer shopping experience and providing immediate attention through the automation of responses. We integrate all digital channels on our platform and simplify the visibility and traceability of customer service and sales
Use SMS and other messaging apps to drive customer engagement, retain customers, and grow sales. TextKit's API also allows you to connect their existing databases and integrate your preferred tools directly within the platform. With its configurable interface, powerful compliance rules, and built-in tools (including Widgets & Sendables), TextKit caters to your unique needs and simplifies one-to-one outreach for customer-facing teams. The leading one-to-one business text messaging platform for customer-facing teams.
ActiveDocs is a global provider of document automation software. Our software helps large organizations with document generation and associated processes. To that end, we provide our customers with award-winning tools, resources, and training which together let them design and maintain their document automation solution internally. Template design is intuitive, taking place in Microsoft Word this makes it non-codey. Business users can work on templates without involving IT developers. ActiveDocs provides powerful and flexible document automation software for the world's biggest and brightest companies.
Oracle Documaker is the most widely-used Enterprise Document Automation (EDA) solution. Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders, when and how they want them whether by print, email, text messaging, social media, or any other format. A rules-driven system, Oracle Documaker automates documents, improving communications and customer service while achieving higher levels of efficiency and reduced cost. Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders.
Using messaging, Airy enables businesses to have meaningful conversations that form long-lasting relationships with their customers by carefully balancing technology and human interaction. Businesses rely on Airy for new customer acquisition, personalized content engagement, and customer. Airy helps solve complicated business problems by deploying their suite of robust automations and exceptional multi-platform applications. Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging.
FCI is revolutionizing the customer communications for its clients who are in consumer facing businesses. We help organizations of all sizes deliver amazing digital experience to their customers with the help of dynamic, interactive and highly personalized communications. FCI provides customer communication management solutions and services to help organizations improve operational efficiency, support regulatory compliance, and drive business growth. Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, & deliver all outbound tasks.
Used by over 250 organizations worldwide, PB Digital is an advanced Customer Communication Management system enabling organizations to easily create, manage and distribute digital information - smart & responsive forms with digital signature features.,invoices and other types of documents. PB Digital is used by some of Israel's largest financial institutions; IKEA and BMW in Europe; Israel's largest healthcare organization, and by leading organizations in the US & S. America. PB Digital is an advanced document management system enabling organizations to easily create, manage and distribute digital documents
Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email, and AI-powered Chatbot. Brand Embassy is an implementation and solution partner also for Enterprise usage of channels like WhatsApp business solution or Apple Business Chat. Clients are Telco companies, Banks, eCommerce, and retail. Brand Embassy is a safe, flexible and costs saving solution. Brand Embassy is easy to integrate. Brand Embassy is an omnichannel digital customer service platform for contact centers. It is cloud scalable and costs saving solution.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Whether you want to have one conversation, or one million, our low-code software and intuitive APIs will make it happen, enabling you to send real-time communications to your customers in a matter of moments. From small businesses, to global enterprises, weve helped thousands of clients expand and enrich their messaging channels, without the headache. Extend existing system capability, build a new platform from scratch, or use our ready-to-go software. With Comapi powering your communications Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications
A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over texting and voice-enabled devices like Amazon Alexa. Add the "message" button on your google map listing A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text
Improve customer experience and streamline customer communications management processes with document design, delivery, and deployment tools. Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools.
VoiceSage offers a cloud communication platform transforming business communications with SMS, Rich Media Messaging, Interactive Voice Response and Email. Create a seamless communication strategy that increases customer engagement, payment collections and better customer service. Our personalized business messaging solutions help customer centric brands choose the best customer touch points to engage customers. Cloud communication platform transforming business communications with SMS, Rich Media Messaging, Interactive Voice Response and Email.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty. Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution. A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.
Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents across channels. Developed with security of data and processes at its core, the platform can accept and use any data format with custom mapping plugins, and supports multiple output formats (PDF, EMC, HTML) and channels (email, text, Web, mobile app). Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents
SPLICE inspires better customer connections and helps you close the communications loop with customers. Our Data-Driven Dialogs enable you to send automated messages triggered from your core systems/CRM to customers via their channels of choice, including phone, SMS/MMS messaging, and email. Our Customer-Driven Dialogs enable you to respond to communications initiated by your customers in real-time, through text message, web chat, Facebook Messenger, WhatsApp, and home assistant devices. Actively engage with your existing customers with personalized messaging software to achieve your business results!
Marketing solution that allows auto dealers to communicate with their customers using phone, email, direct mail, and social media. Marketing solution that allows auto dealers to communicate with their customers using phone, email, direct mail, and social media.
Ecrion Engage is a modular, highly scalable platform for Document Automation, Customer Communications, Customer Experience and Digital Experience. Available either on-premises or in the cloud, you deploy only the services you want. Developed from the ground-up as a single, integrated solution, and with packaged integrations to major CRM's, ERP's and Core Systems, Engage is quick and easy to implement. Customer Experience Automation: Customer Journey Automation, Customer Communications, Document Automation, Digital Experience
Kofax Customer Communications Manager is an enterprise class and web-based customer communications management solution that empowers businesses to manage their engagement with customers, communicating with their customers across multiple channels, with minimal IT effort. It reliably creates relevant, accurate, and highly personalized communication for your customers and delivers it through mobile, e-mail, print, portal and other channels. Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels
Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge. Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
SPREAD is the marketing CRM to automate your customer relationship. It allows you to build your customer engagement around three pillars : acquisition (referral program, partnerships, 50 marketing games), knowledge (onboarding, progressive qualification, segmentation) and loyalty (automated scenarios, loyalty program, customer's reviews). With SPREAD give to your customers the relationship they deserve ! SPREAD : marketing CRM to automate your customer relationship. It allows you to build your engagement : acquisition, knowledge, loyalty
Messagepoint is a SaaS-based Customer Communications Management (CCM) solution that enables organizations to enhance customer experiences with optimized communications. Whether dealing with simple correspondence or more complex documents, our intelligent content management capabilities uniquely enable marketers, customer experience and servicing teams to efficiently create timely, relevant, compliant and highly-personalized customer-facing communications across print and digital channels. Messagepoint is a SaaS-based Customer Communications Management solution that enables organizations to enhance the customer experience.
Smart Communications is the leading cloud-based platform for enterprise customer communications. As the only cloud solution ranked as a Leader in Gartners Magic Quadrant for Customer Communications Management, more than 350 global brands many in the worlds most highly regulated industries rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. We help the worlds largest enterprises simplify their customer and business communications.
Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage.
We empower you through a real-time, Smartz Solutions cloud-based server to connect with customers. Powered through our A.I.D., Smartz Communications transforms the omni channel experience with AI-driven Bots, sentiment analysis, real-time dashboards and intelligent campaigns. Communicate with customers on the channel they prefer with a host of channels including; WhatsApp for Business, Telegram, Facebook Messenger, Twitter, Voice (inbound & outbound), Email, Two-Way SMS, WebChat and I-Templates. Connect with customers through a Smartz Solutions cloud-based platform to deliver seamless customer experiences.
freshMerge is a licensed communication software solution managed by your marketing department that benefits your large sales team and employees. Dynamic newsletters, social media posts, and a downloadable print PDF mailer provide your sales team interactive content solutions to help build relationships and maintain business. Whether you have a sales team of 10 or 50,000+, inputting articles and photos once makes it easy to control messaging at the corporate level. Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content.
OPINATOR is an ecosystem of Customer Experience Management and Interactive Digital Marketing services that enables businesses to generate personalized, context-dependent, two-way interactions with consumers across multiple channels to increase customer acquisition, loyalty and satisfaction, prevent abandonment and increase sales. Web-based solution that helps conduct two-way interactions with consumers across multiple channels to enhance customer engagement.
Whispir is a cloud-based communications platform that uses cutting edge technology to bring all your communications channels like email, SMS, voice and web chatting together in one easily accessible space. Packed with time-saving features and clever tools including a powerful API to integrate your data, you'll produce professional finishes, engage your audience, build your brand and make data-driven decisions with a click of a button. Whispir is a cloud platform for automating intelligent, rich communications.
RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer. RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer.
Deliver a better brand experience for your customers with PersonalEffect TransMedia, an all-in-one solution for creating, managing and monitoring multichannel, 1:1 campaigns. This fully integrated solution controls all touch points across all media: print, email, Web and SMS for the production of sophisticated Cross Media campaigns that offer complete brand control and messaging synchronization regardless of communication channel. An all-in-one solution for creating and launching integrated, personalized campaigns across every channel
Transform your Customer Service with Artificial Intelligence. > AgentBot is a comprehensive solution (end-to-end) to automate conversations with artificial intelligence. > State-of-the-art Live Chat solution with support to agents with artificial intelligence. Aivo Quick Onboarding: - Conversational bot within 72 hours across all channels - Live Chat for free for 3 months - Knowledge Manager for non-techies - Advanced reporting Customer service solutions powered by Artificial Intelligence.
Correspondence enables insurers to create, approve and deliver regulatory compliant, accurate and personalized claims correspondence. Correspondence enables insurers to create, approve and deliver regulatory compliant, accurate and personalized claims correspondence.
Ambit is a Conversational AI platform that provides businesses with intelligent chatbots to automate conversations with customers 24/7, on any channel. These intelligent conversations increase resolution speeds and reduce customer service costs by eliminating low-value, repetitive tasks. Our clients experience up to 30% reduction in service costs. The platform collects extensive data about your customers; giving you the ability to better respond to their needs - now and in the future. Ambit is a conversational AI (chatbot) platform that allows you to have automated conversations with your customers & employees 24/7.
Communication and customer loyalty platform that helps retailers manage their communications, segment and reach their customers easily. Communication and customer loyalty platform that helps retailers manage their communications, segment and reach their customers easily.