---
description: Discover and compare Customer Communications Management Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Customer Communications Management Software for Windows - Price comparison & Reviews - Capterra Israel 2026
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [WhatsApp](https://www.capterra.co.il/software/180345/whatsapp) — 4.7/5 (16474 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
2. [Telegram](https://www.capterra.co.il/software/180347/telegram) — 4.7/5 (6438 reviews) — Telegram is a secure and fast messaging application for mobile and desktop devices.
3. [Viber](https://www.capterra.co.il/software/180348/viber) — 4.4/5 (4064 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
4. [Pipedrive](https://www.capterra.co.il/software/132666/pipedrive) — 4.5/5 (3062 reviews) — Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
5. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.
6. [Text Request](https://www.capterra.co.il/software/167015/text-request) — 4.6/5 (1193 reviews) — Gain a competitive edge with Text Request’s SMS API, SMS marketing, appointment scheduling tools, and white-glove 10DLC registration.
7. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
8. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
9. [Weave](https://www.capterra.co.il/software/141842/weave) — 4.4/5 (697 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
10. [HoneyBook](https://www.capterra.co.il/software/162588/honeybook) — 4.7/5 (691 reviews) — The customer communication tools you need to book clients, manage projects, and get paid. Start your 7 day free trial today.
11. [GoTo Connect](https://www.capterra.co.il/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
12. [Lime Connect](https://www.capterra.co.il/software/131558/userlike-live-chat) — 4.6/5 (649 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
13. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.
14. [NiCE CXone](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
15. [FieldPulse](https://www.capterra.co.il/software/153475/fieldpulse) — 4.6/5 (500 reviews) — FieldPulse is an FSM software platform that helps service businesses manage scheduling, invoicing, communication, and team operations.
16. [Smartsupp](https://www.capterra.co.il/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Manage customer communication using Smartsupp's live chat, chatbot and AI shopping assistant.
17. [ZoomInfo Sales](https://www.capterra.co.il/software/168264/ZoomInfo-sales) — 4.1/5 (322 reviews) — ZoomInfo Engage helps your sales team connect with more prospects, close more business, and capture every interaction that happens.
18. [Front](https://www.capterra.co.il/software/132901/front) — 4.5/5 (290 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
19. [Genesys Cloud CX](https://www.capterra.co.il/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
20. [Kommo](https://www.capterra.co.il/software/120048/Kommo) — 4.5/5 (263 reviews) — Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
21. [RingCX](https://www.capterra.co.il/software/154951/ringcentral-contact-center) — 4.2/5 (263 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
22. [Textmagic](https://www.capterra.co.il/software/147342/textmagic) — 4.6/5 (260 reviews) — Textmagic is messaging software for SMS/email campaigns, two-way chats, and tracking results—all on one platform.
23. [JustCall](https://www.capterra.co.il/software/157853/justcall) — 4.1/5 (225 reviews) — Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email \& WhatsApp in one place.
24. [Wati](https://www.capterra.co.il/software/204314/wati) — 4.6/5 (207 reviews) — The Agentic Customer Engagement Platform built for Revenue Growth
25. [Missive](https://www.capterra.co.il/software/152884/missive) — 4.9/5 (184 reviews) — The collaborative email client for teams. Share inboxes, draft replies together, and handle every channel in one place.

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## Related Categories

- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)
- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software)
- [Chatbot Software](https://www.capterra.co.il/directory/32448/chatbot/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/31002/customer-communications-management/software)
- [All Categories](https://www.capterra.co.il/directory)

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Setup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be6901f5-acd1-4226-8fd7-a1a21f11e639.png","url":"https://www.capterra.co.il/software/136251/smartsupp-live-chat","@type":"ListItem"},{"name":"ZoomInfo Sales","position":17,"description":"With ZoomInfo Engage, you’re able to scale and automate your sales outreach for smarter and efficient prospecting, saving you time—and frustration on manual data entry in siloed systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0381efa-64e5-478a-b4a6-5a746958c4f5.png","url":"https://www.capterra.co.il/software/168264/ZoomInfo-sales","@type":"ListItem"},{"name":"Front","position":18,"description":"Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. 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Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.co.il/software/132901/front","@type":"ListItem"},{"name":"Genesys Cloud CX","position":19,"description":"","image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.capterra.co.il/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Kommo","position":20,"description":"Kommo is a cloud-based, messaging-powered conversational CRM built for small and medium-sized businesses that sell through WhatsApp, Instagram, Facebook Messenger, email, and other channels.\n\nAs an online CRM, Kommo centralizes customer conversations in a unified inbox, helping teams manage leads, automate follow-ups, and track deals across customizable sales pipelines.\n\nWith automation, AI-powered tools, multichannel communication, analytics, and sales forecasting, Kommo streamlines workflows and accelerates revenue growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85e9c051-5ff0-429a-8de0-70db191f87a2.png","url":"https://www.capterra.co.il/software/120048/Kommo","@type":"ListItem"},{"name":"RingCX","position":21,"description":"RingCX is AI-powered contact center software that enhances customer service, streamlines operations, and supports agents. This cloud-based solution features sentiment analysis, skills-based routing, and advanced outbound dialing capabilities for efficient, personalized interactions.  Omnichannel routing matches customer queries with appropriate agents for faster resolutions, while workforce management tools including quality assurance and call monitoring help improve agent performance. The platform provides comprehensive analytics for informed decision-making and integrates seamlessly with CRM systems, allowing agents to access customer data and switch communication channels without disrupting service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.capterra.co.il/software/154951/ringcentral-contact-center","@type":"ListItem"},{"name":"Textmagic","position":22,"description":"Textmagic is a business communication platform that integrates text messaging and email marketing in one interface. It offers mass texting, scheduled campaigns, two-way SMS chat, and email tools with tracking features. The system combines SMS and email channels, utilizing the immediacy of texts and the rich formatting of emails.\n\nFeatures include dynamic fields for personalization, toll-free and 10DLC texting, shared inboxes for team collaboration, and AI-powered reply suggestions. It provides a unified space for managing SMS, emails, live chats, and social messages, streamlining communication workflows.\nTextmagic integrates with CRM, project management, and e-commerce tools via API and Zapier. It adheres to messaging regulations with GDPR and SOC 2 compliance, ensuring enterprise-grade security. The platform also offers analytics and reporting tools to monitor campaign performance and engagement metrics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8939418a-2ba8-4434-99bc-35fb54413807.png","url":"https://www.capterra.co.il/software/147342/textmagic","@type":"ListItem"},{"name":"JustCall","position":23,"description":"JustCall is an AI-powered customer communication platform built for sales and support teams. For 9 years, we've helped businesses connect, close, and support customers across voice, SMS, email, and WhatsApp.\n\nWith AI Voice Agents that handle calls 24/7, automatic call scoring, rep coaching, and workflow automation — all in one platform with 100+ CRM integrations — JustCall takes the manual work off your team's plate. Reps get more time selling. Managers get full visibility. Customers get faster, smarter support even after hours.\n\nWhether you're looking to book more meetings, reduce churn, or stop missing inbound leads, JustCall gives your team everything it needs to move faster and perform better.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.capterra.co.il/software/157853/justcall","@type":"ListItem"},{"name":"Wati","position":24,"description":"Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity.\n\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\n\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.\n\nWati, the Agentic Customer Engagement Platform for Revenue Growth. \n\n© Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.capterra.co.il/software/204314/wati","@type":"ListItem"},{"name":"Missive","position":25,"description":"Ever lose a deal because an email slipped through? It's not you, it's email. Email wasn't built for teams, so most teams patch over it with forwards, BCCs, and Slack threads asking \"who's got this one?\"\n\nMissive is the collaborative email client that turns your inbox from a single-player game into a multiplayer one. Share inboxes like support@, sales@, and accounting@, assign conversations, draft replies together, and discuss messages internally instead of forwarding email around. Everyone sees who's handling what, so nothing gets dropped and no one double-replies.\n\nThere's a built-in AI assistant that reads your conversations, drafts replies in your voice, and connects to your tools through MCP (Notion, Linear, Attio, HubSpot, Stripe) so your team can pull context without leaving the inbox. Beyond email, Missive handles SMS, WhatsApp, Instagram, Messenger, and live chat.\n\nTrusted by 6000+ businesses, including accounting firms, logistics companies, travel agencies, and startups.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.capterra.co.il/software/152884/missive","@type":"ListItem"}],"numberOfItems":25}
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