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choose better software

Customer Success Software

Customer Success software helps companies ensure that their clients achieve the outcomes intended by these companies (such as customer retention and satisfaction).

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HelpHero is an easy and affordable software tool used to create better onboarding and help experiences for app users with no code Learn more about HelpHero
HelpHero is an easy and affordable software tool used to create better onboarding and help experiences for app users. HelpHero lets you create interactive and easy to follow product tours in minutes, helping users get started and adopt new features quicker than ever. Best of all, no coding or big budgets are required. Plus, all plans include advanced features including custom CSS, audience targeting, multi-page tours and more. Fast & easy set up. Visit https://helphero.co to try it for free. Learn more about HelpHero

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
An all-in-one user onboarding platform for web-based apps. Create beautiful onboarding experiences to improve adoption & retention. Learn more about Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard new as well teach existing ones something new. Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base. Our customers achieve higher conversions, lower churn and less support tickets. Learn more about Product Fruits

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Zoho Desk is Zoho's flagship web-based customer success software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Start for Free with LiveAgent and create amazing customer experiences with the ultimate customer success solution for all businesses.
LiveAgent is a cloud-based Customer Success Software with over 200+ compatible integrations. Improve customer experience, boost customer satisfaction, and drive growth with LiveAgent's powerful features like social media integration, unlimited ticket history, live chat tools, community forums, and more. LiveAgent helps build customer loyalty to 150M end-users worldwide. Start with a 1 month free trial, no credit card required. Learn more about LiveAgent

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Bitrix24 is a free customer success and customer relationship management platform used by 12 million businesses worldwide.
Bitrix24 is #1 free customer success and customer relationship management platform used by 12 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay's customer success software makes it easy to solve customer problems and helps agents become more productive, managers become more impactful, and customers become more empowered. - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM Customer Success Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Israel Local product
monday sales CRM lets you organize and streamline all your work, and ensure every client gets the personal treatment they deserve.
With monday sales CRM, you can organize and streamline all your work, and make sure each of your clients gets the individualized treatment they deserve. Choose the best view to track your client relationships, how many deals each customer success representative has, or any other report that will help you work better. Learn more about monday sales CRM

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Improve customer satisfaction and CSAT scores by standardizing and automating your CS workflows with Pipefy.
Pipefy is the platform that offers everything you need to help your customers achieve success. Automate and integrate your Customer Service processes with an easy-to-deploy, no-code app, so your team can work on strengthening their relationship with customers. Follow the steps of customer-centric companies around the globe. Improve speed, deliver higher-quality services, and save time to focus on what really matters with Pipefy. Try Pipefy for free. Learn more about Pipefy

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Discover how 8,500+ businesses use Front to delight their customers, engage their teams, and build stronger businesses.
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life. Learn more about Front

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
The easiest-to-use sales engagement platform, helping revenue teams move away from spray and pray prospecting with AI. Now on Outlook.
Mixmax is the easiest-to-use sales engagement platform. It empowers revenue teams to move away from "spray and pray" prospecting with AI-powered next steps on who to contact, when to contact them, how to get in touch, and what message to convey. Mixmax helps reps engage hard-to-reach buyers with personalized, multi-channel sequences, email tracking and templates, calendaring, and engaging email enhancements like polls and surveys. They save time by working from their inbox instead of switching tabs, and automating repetitive tasks like Salesforce updates. Mixmax has an intuitive interface that reps love, helping them get up and running quickly. Without a duplicate or "shadow" CRM, implementation takes days, not months. Find out why 90,000+ active users love Mixmax today! Now available on Outlook. Learn more about Mixmax

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Get the power of the world’s #1 CRM in a simplified, easy-to-use suite built for growing businesses.
Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the world’s #1 CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is the fastest, easiest way to get started with a complete CRM. Pro Suite takes Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality. Learn more about Salesforce Starter

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Website optimization tools used by 450,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why website visitors aren’t converting to grow sales and capture leads. Installation is easy and doesn’t require coding experience. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, bounced visitors and more. For one price, you get Heatmaps, Session Recordings, Surveys, Announcements. Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard. Start your free trial today; no credit card required. Learn more about Lucky Orange

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
NiceJob helps to increase repeat business and fight churn by capturing the voices of your satisfied customers.
NiceJob helps to increase repeat business and fight churn by capturing the voices of your satisfied customers and sharing this across multiple platforms. You can get your customers to leave you a review or give you a referral. Engage with your customers at each point of their journey to ensure maximum customer satisfaction. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings. Zight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings. Learn more about Zight (formerly CloudApp)

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Cloud-based, scalable service management software for internal- and external-facing support teams.
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. Learn more about Vivantio

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code. Learn more about Textline

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently.
HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy. Learn more about HubSpot Service Hub

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.
ChurnZero is your platform and partner for Customer Success. We help your subscription business improve efficiency, increase revenue, and deliver better customer experiences to succeed at scale. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers, Customer Success AI™ and more. We’re also your team’s trusted partner, consultant, and coach, dedicated to helping you focus on the work that matters most. Learn more about ChurnZero

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Run a branded loyalty program that excites your customers! Recognize purchases, visits. Increase customer retention and foster growth!
Run a custom branded loyalty program that excites your customers! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. Complete with incentive campaigns, built-in email/sms communications and autopilot operation plus access a vast digital rewards catalog (major brands like Amazon, Walmart & Visa). Several interfaces to choose from, including Standalone, Cloud/Web & Kiosk. Learn more about Preferred Patron Loyalty

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
The better way to meet customers online Vectera is the easy way to schedule appointments and conduct secure video meetings.
Vectera is the better way to meet customers online. A single URL is all you need to access the online meeting rooms. Schedule appointments and conduct secure video meetings online. Get creative with whiteboards, cobrowsing and document annotation. 1-click start, no downloads, no frustrations. Learn more about Vectera

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
As the #1 rated CRM by QuickBooks users, Method:CRM streamlines your business from lead to repeat and everything in between.
A QuickBooks CRM platform, Method seamlessly syncs with your QuickBooks data, offering a shared source of truth across your organization. With Method:CRM, a fully customizable solution, you can manage leads, automate workflows and serve your customers better with self-serve portals all within a single tool. The #1 rated CRM by QuickBooks users, Method:CRM empowers thousands of small and mid-sized businesses to scale operations, increase sales and improve their bottom line. Learn more about Method CRM

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics