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Customer Engagement Software
Customer engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content.
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Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself.
Learn more about Pipedrive
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Offer your customers a personalized and memorable experience without building your engagement program from scratch.
Learn more about Talon.One
Talon.One is the world's most powerful customer engagement software. With the functionality given you can reward your customers with personalized incentives and experiences that best reflect their interactions with your brand. Ideal for B2C high-growth companies & enterprises.
Talon.One's solution is used by worldwide leaders from a wide range of industries such as Ticketmaster, Eddie Bauer, JD Sports, Burger King.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Quizell helps businesses capture leads and boost sales with AI-powered quizzes, forms, and funnels—no coding required.
Learn more about Quizell
Quizell empowers businesses to capture leads, drive engagement, and boost sales through interactive product recommendation quizzes, forms, and funnels. With our no-code, drag-and-drop builder, you can easily create personalized experiences that match your customers with the perfect products. Quizell’s AI-driven platform enhances conversion rates, increases revenue, and reduces product returns, all while providing valuable insights into customer behavior. Whether you’re a startup or an established business, Quizell offers a free-forever plan to get you started and flexible paid options to scale as you grow. Seamlessly integrate with platforms like Klaviyo, Mailchimp, and HubSpot to further enhance your marketing strategies and drive growth with every interaction.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
AI-powered product adoption platform for web-based apps. Create beautiful user onboarding experiences to improve adoption & retention.
Learn more about Product Fruits
Product Fruits is a no-code product adoption platform designed for web-based apps. It helps you onboard new users and teach existing ones new features.
Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base.
Leverage our AI-powered functionality to automatically generate product tours and announcements that truly work.
With Product Fruits, our customers achieve higher conversions, lower churn and fewer support tickets.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Engage users with messaging campaigns that connect across mobile, web, and the in-app experience.
Learn more about CleverTap
CleverTap lets you deliver a seamless brand experience with messaging campaigns that connect across mobile, web, and the in-app experience.
- Fine-tune message content and delivery times based on user behaviors.
- Tailor campaigns to reach each customer on the channel they prefer for incredible engagement, retention, and conversions.
- Create and deliver sophisticated campaigns across all channels for thousands, millions, or billions of users with perfect deliverability.
Learn more about CleverTap
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Solitics enables marketers to be brilliant, driving deeper customer engagements by using & analyzing data for real-time interaction.
Learn more about Solitics
Solitics is an innovative customer engagement platform specializing in Visitor activation, Customer engagement and state-of-the-art Analytics suite. The platform enables B2C brands to automate, personalize and fully manage their customer life cycle, implementing most ambitious vision and driving growth.
With a commitment to rapid implementation (live in 45 days!) and continuous innovation, Solitics partners, and customers witness outstanding results across their conversion, retention and LTV.
Hundreds of worldwide brands across multiple verticals are engaging their customers in an innovative and personal way, in real timer, employing Solitics.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more.
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM.
Learn more about Zoho CRM
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.
Learn more about Viber
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.
The customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer.
Learn more about Zoho Desk
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.
Learn more about LiveChat
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn.
Get started today with a free 1 month trial and discover why so many businesses use LiveAgent!
Learn more about LiveAgent
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Learn more about Intercom
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Get more data—like signups, feedback, and anything else—with forms designed to be refreshingly different.
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy.
Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and Hubspot.
Learn more about Typeform
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers.EngageBay offers free live chat software to engage with and deliver the personalised one-on-one support to every customer using a simple and powerful free live chat software. - all from one easy to use platform.
Learn more about EngageBay CRM
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well thier software product is being adopted.
TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Twilio SendGrid is the leading cloud-based email delivery platform, trusted by the world's fastest-growing brands.
Twilio SendGrid is a powerful programmable email service that empowers developers, marketers and product leaders to optimize their email communications with proprietary mail transfer agent, infrastructure and tools to ensure emails hit the inbox.
It offers quality for our customers at scale. On average, Twilio SendGrid sends over 148B emails per month, without sacrificing quality. Twilio SendGrid sends emails quickly with a 1.9s median email delivery speed and offers consistent reliability as seen by our customers who enjoy a 99.99% SLA.
Learn more about SendGrid
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges.
Learn more about Sogolytics
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software
Powerful, easy to use marketing automation software that helps generate qualified leads and translate marketing spending into revenue.
Adobe Marketo Engage is as a centralized marketing hub for orchestration and execution of cross channel campaigns to acquire, engage, nurture, expand and retain customers, throughout complex buying journeys. Marketo Engage facilitates alignment between marketing and sales team to drive revenue and growth for the organization, with efficiency at scale.
Learn more about Marketo Engage
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Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat Software