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Customer Engagement Software

Customer engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content.

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Explore the most reviewed products by our users on the Customer Engagement Software

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Customer engagement platform that drives business results through easy omnichannel messaging. Learn more about Pushwoosh
Drive high-value conversions and loyalty with Pushwoosh’s customer engagement software! Target user segments based on data, behavior, and RFM criteria. Send automated communications tailored to each and every user of your app or website. Automate omnichannel messaging across the customer lifecycle. Track performance with real-time analytics and optimize your effectiveness. Learn more about Pushwoosh

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself. Learn more about Pipedrive
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself! Learn more about Pipedrive

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
The White Label Loyalty loyalty engine will help you deliver personalised rewards that are more likely to resonate with each segment. Learn more about White Label Loyalty
White Label Loyalty helps you understand your customers, and deliver relevant reward experiences. Target your customers by getting to know them first. Get a complete overview of your customers with 1st-party data insights, which will drive your engagement and growth. Our loyalty platform's event-based architecture can help you reward any kind of customer action. This could include social media activity, referring a friend, providing feedback or any other kind of custom event. Learn more about White Label Loyalty

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Offer your customers a personalized and memorable experience without building your engagement program from scratch. Learn more about Talon.One
Talon.One is the world's most powerful customer engagement software. With the functionality given you can reward your customers with personalized incentives and experiences that best reflect their interactions with your brand. Ideal for B2C high-growth companies & enterprises. Talon.One's solution is used by worldwide leaders from a wide range of industries such as Ticketmaster, Eddie Bauer, JD Sports, Burger King. Learn more about Talon.One

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform. Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more. Learn more about Zoho CRM Plus

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
AI-powered product adoption platform for web-based apps. Create beautiful user onboarding experiences to improve adoption & retention. Learn more about Product Fruits
Product Fruits is a no-code product adoption platform designed for web-based apps. It helps you onboard new users and teach existing ones new features. Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base. Leverage our AI-powered functionality to automatically generate product tours and announcements that truly work. With Product Fruits, our customers achieve higher conversions, lower churn and fewer support tickets. Learn more about Product Fruits

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshworks Customer Service Suite
Freshworks Customer Service Suite, powered by gen AI, offers conversational chatbots that work across channels to deflect up to 70% of inquiries. These multlingual bots are designed to emulate the behavior of your human agents and tailor responses based on individual customer interactions. With round-the-clock support, they reduce the workload on your agents, freeing up their time to handling more complex customer queries on the same platform, and scaling their operations. Learn more about Freshworks Customer Service Suite

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows. Learn more about Slack

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM. Learn more about Zoho CRM

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Learn more about Viber

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer. Learn more about Zoho Desk

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Learn more about LiveChat

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. Get started today with a free 1 month trial and discover why so many businesses use LiveAgent! Learn more about LiveAgent

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for. AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Learn more about Intercom

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you. Learn more about Text Request

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Get more data—like signups, feedback, and anything else—with forms designed to be refreshingly different.
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and Hubspot. Learn more about Typeform

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers.EngageBay offers free live chat software to engage with and deliver the personalised one-on-one support to every customer using a simple and powerful free live chat software. - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations. Learn more about Salesforce Service Cloud

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Twilio SendGrid is the leading cloud-based email delivery platform, trusted by the world's fastest-growing brands.
Twilio SendGrid is a powerful programmable email service that empowers developers, marketers and product leaders to optimize their email communications with proprietary mail transfer agent, infrastructure and tools to ensure emails hit the inbox. It offers quality for our customers at scale. On average, Twilio SendGrid sends over 148B emails per month, without sacrificing quality. Twilio SendGrid sends emails quickly with a 1.9s median email delivery speed and offers consistent reliability as seen by our customers who enjoy a 99.99% SLA. Learn more about SendGrid

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges. Learn more about Sogolytics

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software