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Issue Tracking Software
Issue Tracking software helps organizations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk.
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Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent.
Learn more about LiveAgent
Track any customer issue with LiveAgent, a fully-featured help desk & ticket management software.
LiveAgent is a multi-channel help desk software full of advanced features including live chat, ticketing, insightful reports, time tracking, over 200 seamless integrations, a self-service portal, and a centralized dashboard.
Companies like BMW, Yamaha, and Huawei use LiveAgent to deliver the best customer experience to 150M end users worldwide.
Start with a 30-day trial, no credit card needed.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Jira is a fully-featured issue tracker for teams planning and building great products.
Jira is the issue tracker for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged..
GitHub issues make project management simple. Start with an issue: create an issue to suggest a new idea or track a bug. Then organize and assign tasks to your team. Link issues and pull requests: Track updates to your project without complicating your workflow by cross linking between issues and pull requests anywhere in your GitHub organization.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Boost productivity with customizable Docs, Reminders, Goals, Chat & more. Over 3 million teams have joined. Streamline workflow today!
ClickUp is an all-in-one productivity platform that eliminates work silos. It's the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more.
Easily customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively. By replacing inflexible and overlapping tools, ClickUp helps teams save one day each week!
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk is the leading cloud-based help desk software built for tracking and solving customer problems. Solve tickets easily and track customer issues on any channel:¿ text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction.
Learn more about Zendesk Suite
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
A modern, web based issue tracking software used by over 50,000 businesses worldwide.
Freshdesk is a modern issue tracking system that comes with everything you need to track problems and manage issues. Freshdesk works with traditional channels like email, phone and chat, social media, and can also be added to your mobile app for capturing issues that occur on the go. Freshdesk boosts agent productivity with a slew of automations, internal game mechanics and more. The reporting suite is extensive and helps managers get a quick overview of the biggest bottlenecks in the helpdesk
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations.
Wrike is an IT project management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking, automated workflows and approvals, budget management, and advanced reporting, all in one place. Integrate Wrike with 400+ applications such as GitHub for seamless development and tracking. Customize your workflows so you can see progress at every step. Transform your IT management with Wrike.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process.
Zoho Desk is a powerful web-based issue tracking software. The issue tracking cycle begins when a customer reports a problem and ends when the customer leaves feedback on the support they received. Zoho Desk helps you manage this entire cycle and ensures a reliable and error-free issue tracking process. Advanced process automation, feedback loops, team collaboration, case management, customizable dashboards, and reports make Zoho Desk an ideal option to track and solve issues faster.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24!
Looking for the best free project tracking software? Meet Bitrix24, one of the world's most popular free project management platforms available in 18 languages and used by over 15 million organizations in 187 countries. Bitrix24 can track just about everything for your projects, including bug tracking, issue tracking or client tracking, but it's just easier to register a free Bitrix24 account and check it out for yourself.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.
Zoho Projects is an online project management tool that helps teams collaborate effectively and complete projects on time. One of its core capabilities is issue tracking, which allows teams to quickly identify, prioritise, and resolve problems that arise during the project lifecycle.
Users can easily create and assign issues, set due dates, and track progress in real time. The tool also provides detailed analytics to help team leaders identify bottlenecks and take corrective actions.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Online Issue Tracking service desk that helps you manage your IT infrastructure, minus the complications. Plus it's ITIL-compliant...
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Robust Incident Management functionalities, including key features like workflow automation, make issue tracking easy.
Learn more about Freshservice
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
SolarWinds Service Desk is a highly rated solution for IT teams who want to speed issue resolution, improve SLAs and save valuable time
SolarWinds Service Desk (previously Samanage) is a highly rated IT service desk solution that simplifies issue tracking and resolution with time-saving workflows and automation. Fully-integrated asset management provides a complete picture of asset hardware, software and incident history to streamline issue resolution. Built with ITIL best practices in mind, IT teams can improve SLAs, and spend more time on big picture projects.
Learn more about SolarWinds Service Desk
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
Learn more about Spiceworks Cloud Help Desk
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Local product
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.
SysAid is an ITSM software platform that enhances IT service delivery. It features AI-powered chatbots, workflow automation, and asset management. SysAid's AI Copilot aids IT agents by categorizing and routing tickets, providing case summaries and sentiment analysis. The AI chatbot, available via chat, email, and Microsoft Teams, offers quick answers for end-users, ensuring a consumer-grade support experience.
SysAid's workflow automation streamlines processes like employee onboarding and incident management, facilitating seamless task completion and scalability. The asset management feature integrates with the service desk, providing IT teams with data to resolve issues.
SysAid offers insights into team performance with data summaries, forecasts, and recommendations, enabling IT leaders to make informed decisions. SysAid's blend of AI features, automation, and asset management makes it a comprehensive ITSM solution for delivering exceptional IT service.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Shortcut is a fast project management platform built for today's software team. Free for teams up to 10 users.
Shortcut is a fast, uncluttered project management platform for Agile software teams to plan, build, and launch better products. It combines just the right amount of simplicity and structure to keep software teams happy and productive. Shortcut is designed for developers and features a robust set of popular integrations (GitHub, GitLab, Slack, and more) and a well-crafted API to automate workflows. Free for teams up to 10 users.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Build around the customer with AI-powered apps to create amazing experiences.
Salesforce Platform lets you build enterprise apps quickly that help you connect employees, engage customers, track performance, and integrate everything. Salesforce Platform is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.
Learn more about Salesforce Platform
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Quickbase is a dynamic work and project management software that enables teams to solve problems and manage projects without coding.
Quickbase is a dynamic work and project management platform that empowers teams to solve unique problems and manage intricate projects with a flexible, no-code solution. It streamlines workflows, optimizes resource management, and automates processes across an organization.
The platform's key features include project management to keep initiatives on track, real-time resource management to optimize teams and budgets, and workflow automation to connect business processes. Quickbase's low-code interface allows users to build custom applications without advanced technical skills.
Learn more about Quickbase
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
The continuous code improvement platform. Proactively discover, predict, and remediate errors with real-time AI-assisted workflows.
Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging.
Learn more about Rollbar
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows.
ServiceDesk Plus is an omni-channel issue tracking solution that's built for IT teams. It can record, track, manage, and resolve issues across channels like email, mobile apps, self-service portals, chatbots, Microsoft Teams, and Slack. Record IT issues as tickets and classify, prioritize, and assign them automatically with preset rules. Set up SLAs, ticketing workflows, and AI-powered automations to track and resolve issues with maximal efficiency.
Learn more about ManageEngine ServiceDesk Plus
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Remote support and access, RMM, and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
LogMeIn Resolve is an easy, all-in-one IT management and support solution helping IT teams do more with less. It empowers IT teams and MSPs to simplify and streamline their operations by bringing together remote support and access, remote monitoring and management (RMM), IT automation, helpdesk, asset management and mobile device management (MDM) wrapped in a zero trust security architecture.
Learn more about LogMeIn Resolve
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Resolve issues better without breaking the bank. Gain peace of mind with a tool proven to meet the demands of issue tracking.
Resolve issues quicker and better without breaking the bank. Easy to implement and simple to learn, Issuetrak handles your most complex issues for help desk, customer support, complaint management, and more.
Custom-fit to your company without the custom price tag, our industry-leading software has modernized how businesses solve problems for over 25 years. That's why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak.
Instantly prioritize concerns and escalate issues to the right department so you can cut manual overhead, spend your time more efficiently, and offer your customers faster solutions. Get your free trial or demo today.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
Issue tracking in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
Issue tracking in Vivantio empowers service teams to deliver unparalleled support to internal and external customers, across IT, GRC, HR, Finance, Legal, and B2B customer support.
Go beyond reactive workflows with predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.
Built on ITIL4, Vivantio offers a holistic view of technology infrastructure, helping you exceed expectations.
Learn more about Vivantio
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritization
- Issue Auditing
- Task Management Software
- Real-Time Updates
