85 results
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Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities,...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specif...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues ac...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competi...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management. Learn more about Bitrix24
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork. Learn more about Bitrix24
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows ...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journe...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores. Learn more about Gorgias
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify, Magento & BigCommerce stores. See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click. Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you. Get a demo today to see how it works. Learn more about Gorgias
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify, Magento & BigCommerce stores. See customer support requests from email, live chat, phone, and social media in one plac...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
ComplianceQuest offers a 100% cloud based Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on Salesforce Learn more about ComplianceQuest
ComplianceQuest is an end-to-end Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on the Force.com platform. Our EQMS suite offers: Audit | CAPA | Change | Complaints | Document | Equipment | Incidents | Inspection | Nonconformance/Deviations | Risk | Supplier | Training Our EHS Suite Offers: Health and Safety | Environmental | Sustainability | Contractor | Permit to Work/JSA Work.com apps: Supplier Readiness | Workplace Safety Learn more about ComplianceQuest
ComplianceQuest is an end-to-end Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on the Force.com platform. Our EQMS suite offers: Audit | CAPA | Change | Complaints | Docum...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Zendesk offers the industry leading customer service solution.
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful,...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time.
TeamSupport is the leading B2B-focused customer support solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management
TeamSupport is the leading B2B-focused customer support solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration ...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to de...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the co...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Front is the first shared inbox that helps teams collaborate around every email with more transparency, accountability, and efficiency.
Front is the first email management software that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] With Front, you can assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls, or set reminders to respond later. Email templates, sequences, mail merge, and shortcuts automate your workflow to save time. Try Front for free.
Front is the first email management software that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] With Fro...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Issuetrak helps you manage tickets & requests from creation to resolution. Flexible, customizable, & easy to use. Cloud or on-premise.
Issuetrak provides help desk and issue tracking systems for a variety of industries and departments. We help businesses like yours track tickets, issues, and requests from submission to resolution. Easy implementation and multichannel submission. With automated ticket assignment and escalation, custom forms, user-defined fields, and at-a-glance dashboard metrics and detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks.
Issuetrak provides help desk and issue tracking systems for a variety of industries and departments. We help businesses like yours track tickets, issues, and requests from submission to resolution. Eas...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more!
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-s...
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minut...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
We're the most intuitive way of collecting Real-Time Contextual Insights throughout the entire mobile app lifecycle.
With best-in-class bug and feedback reporting, secure crash reporting, intuitive in-app surveys, and a powerful infrastructure that supports over two billion devices and counting, Instabug is the easiest and most intuitive way of collecting Real-Time Contextual Insights throughout your entire mobile app lifecycle, empowering you to accelerate your workflow and release with confidence. You can also sync your workflow with seamless integrations to continue using your tools of choice.
With best-in-class bug and feedback reporting, secure crash reporting, intuitive in-app surveys, and a powerful infrastructure that supports over two billion devices and counting, Instabug is the easie...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Quality Management Software; includes electronic document control, training control, corrective action, audit, supplier mgmt, and more.
MasterControl Quality Excellence solutions are used by five of the largest regulatory agencies in the United States. A leading software-as-a-service (SaaS) provider, MasterControl helps companies get their life-improving products to market sooner. It does this by providing cloud-based solutions that manage an organizations documents, training and exams, corrective/preventive action, validation, and more. And its not just quality MasterControl has solutions for the entire product lifecycle.
MasterControl Quality Excellence solutions are used by five of the largest regulatory agencies in the United States. A leading software-as-a-service (SaaS) provider, MasterControl helps companies get t...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
[New: Unlimited Agent Pricing] HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses.
[New: Unlimited Agent Pricing] HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, cha...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Run your own branded customer loyalty program. Recognize purchases and visits, increase customer retention and foster growth.
Run your own branded customer loyalty program! Recognize customers for purchases and/or visits, increase customer retention and foster growth. You get an advanced loyalty rewards program with incentive campaigns and built-in multi-channel communication with autopilot operation. This is NOT a community loyalty program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Run your own branded customer loyalty program! Recognize customers for purchases and/or visits, increase customer retention and foster growth. You get an advanced loyalty rewards program with incentive...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Speed up website testing: report straight into your Jira, Trello, Asana etc. with all technical information your devs need to fix them.
Have you ever felt frustrated with internal testing & bug reporting, either as a reporter or as a developer? So did we, so we created Marker.io to streamline those workflows. Capture, annotate & report bugs from your website by filling in the form to create a ticket in your team's issue tracking tool -Jira, Trello, GitHub etc.- with a single click. Marker.io adds environment data & console logs, so recreating & fixing the issue is easy. Perfect for web agencies, SaaS & ecommerce websites.
Have you ever felt frustrated with internal testing & bug reporting, either as a reporter or as a developer? So did we, so we created Marker.io to streamline those workflows. Capture, annotate & report...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Quality management solution that helps users manage documentation, compliance, workflows, risks, employees training and more.
Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate business processes, manage customizable workflows, streamline training management, manage internal and external audits and ensure implementation of critical industry regulations in real-time. Ideal for heavily-regulated industries, where compliance with standards including ISO 17025, 17020, 13485, and 9001, TNI, GFSI, FDA, and FQS are required.
Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate business processes, manage customizable workflows, streamline training management, manag...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
SeeClickFix provides local governments everything needed to collect, manage, resolve, and report on public service requests.
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done.
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems....
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support t...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Pr...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way.
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward-looking analytics, and provide trusted experiences for your people.
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Airbrake provides frictionless error monitoring and performance insight for your entire app stack.
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. That means less stress for you and a better experience for your users. Airbrake supports all major platforms & languages, integrates with your existing workflow tools, and is trusted by thousands of the world's best engineering teams, including Netflix, Salesforce, Oracle, eBay, Twitch, & Soundcloud
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. That means ...
100% paperless quality management software. Digitize ISO & FDA Compliance with full-traceability. Try free now.
Quality management software made easy. Schedule a demo of QT9’s user-friendly ISO 9001, ISO 13485, ISO 17025, AS9100 & FDA quality management software. Centrally connect document control, corrective actions (CAPA), nonconforming products, training, ECR/ECN, inspections, audit management, maintenance, customer complaints, supplier quality and calibration records with 21 CFR part 11 compliant electronic signature approvals for end-to-end traceability. Start a free 30-day trial of the QT9 QMS.
Quality management software made easy. Schedule a demo of QT9’s user-friendly ISO 9001, ISO 13485, ISO 17025, AS9100 & FDA quality management software. Centrally connect document control, corrective ac...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigne...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Answers is an innovative customer support platform with all channels in one view and automation that addresses any aspect of support.
Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational management tools, and knowledge centricity, Answers allows support leaders to efficiently run and scale a support organization. Answers technology removes the need for complex maintenance and R&D, enabling you to move fast as you elevate the customer experience.
Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational man...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
ViClarity is an award winning global provider of GRC management solutions that allows you to automate manual processes online with ease
ViClarity is an award winning provider of Audit, Risk & Compliance management solutions with a strong presence in the Financial Services and Healthcare sectors, also working in industries such as Manufacturing, Retail, Education, Charities etc. ViClarity is a global organization with offices in Boston, Des Moines Iowa, Ireland and the UK. Our easy to use platform allows you mirror your own manual processes online, tracking and managing audit, risk and compliance tasks efficiently in one system.
ViClarity is an award winning provider of Audit, Risk & Compliance management solutions with a strong presence in the Financial Services and Healthcare sectors, also working in industries such as Manuf...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
WowDesk is a powerful suite of customer service solutions that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, chat, phone, and social media networks at affordable price. Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com
WowDesk is a powerful suite of customer service solutions that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, chat, phone,...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
CX platform helping you listen, interpret & act on customer/operational data. Drive change, increase efficiency, improve outcomes.
Customizable CX intelligence platform providing teams with insights needed to drive action. Listen to customers with surveys, social media monitoring, mystery shop programs, third-party data. Interpret data with BI reporting, predictive analytics, sentiment analysis. Take action with automated workflows, patent-pending Action Campaign Technology, Case management, Forms Automation Software. We don't just give you tools, we apply best practices & manage high-value actions in your CX program.
Customizable CX intelligence platform providing teams with insights needed to drive action. Listen to customers with surveys, social media monitoring, mystery shop programs, third-party data. Interpret...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
i-Sight case management software delivers robust functionality, easy integration and the best user experience available.
i-Sight case management software is a web based solution to manage investigations. Dashboard reporting and a custom report writing wizard give you real time data on case status and trends. Our customers use i-Sight to manage investigations of Fraud, Employee Relations, Ethics, Privacy, Compliance, Security, and Health & Safety. With i-Sight, you and your staff will be better equipped to collaborate on cases and maintain complete case histories with instant access to all related information.
i-Sight case management software is a web based solution to manage investigations. Dashboard reporting and a custom report writing wizard give you real time data on case status and trends. Our custom...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines.
eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's issues and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone.
eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's i...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Manage your Customer Experience with our Fully integrated ActionTracker.
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inq...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
A cloud-based omnichannel customer support platform with 360-degree customer view.
Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With the additional features like platform integrations, quick answers, auto-reply responses, SLA, full support history and so on, you can resolve all customer issues faster than ever. High efficiency, detailed reporting and always at the best prices! Discover Desk360 by starting a free trial today.
Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With ...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Workpro complaints management system improves complaints handling and reporting. Configurable, compliant, consistent processes.
Workpro complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints and customer feedback in one secure system. FOI, EIR and SAR case types also included. Specialist version available for Financial Services with FCA targets, templates and reports. Highly configurable and more case types can be added. Can be integrated with other systems e.g. CRM.
Workpro complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints and customer feedback in one secure system. FOI, EIR and...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting.
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S.
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and meas...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk.
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today).
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Buil...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Web-based Business Process Management System (BPM) that will assist your organization in automating your business processes.
BPISystem is an intuitive, 100% web-based Business Process Management System (BPM) that will assist your organization in automating existing and future processes in one application. BPI System can: Automate all your process flows in an easy to use interface, Reduced development and maintenance costs, Make your information secure yet accessible from a single location, Effectively influence better corrective action decisions, Help your company stay focused on performance improvement.
BPISystem is an intuitive, 100% web-based Business Process Management System (BPM) that will assist your organization in automating existing and future processes in one application. BPI System can: A...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Stames functions as a one-stop solution for all customer support, queries, requests, complaints and assistance needs.
Stames functions as a one-stop solution for all customer support, queries, requests, complaints and assistance needs. It empowers your customer support team to handle all customer complaints and requests from one place without any hassle. Say goodbye to per agent pricing. It's a cloud based Software as a Service platform (SaaS) that gives business value for money, provide them with powerful tools to help manage their customer relationships, leads, assets and requests.
Stames functions as a one-stop solution for all customer support, queries, requests, complaints and assistance needs. It empowers your customer support team to handle all customer complaints and reque...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
TurnFriendly helps your customer service teams to handle requests and complaints professionally via its software platform and services.
TurnFriendly helps your customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing system landscapes and form the basis for efficient customer service processes. Key features are service automation, surveys (NPS etc.), knowledge bases, apps, sales functionalities and professional services to support customer service operationally. TurnFriendly is available as cloud or on-premise.
TurnFriendly helps your customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing syste...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically c...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist.
Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist.
Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist....
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
With Cention you can: handle all your channels in one system with pure OMNI-channel support get a full 360 view of all your customers communication, including complete history have chat bots working side by side with your agents with seamless transfers and full history route all errands to the right queue, right agents and right bots automatically get external and internal help with our Collaboration feature get full statistic coverage with our Reports module
With Cention you can: handle all your channels in one system with pure OMNI-channel support get a full 360 view of all your customers communication, including complete history have chat bots wor...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Customer complaint resolution and compliance system design specifically for collection industry.
Customer complaint resolution and compliance system design specifically for collection industry.
Customer complaint resolution and compliance system design specifically for collection industry....
Complaints Pro enables professionals to take control of Customer Complaints, Corrective Actions and other quality functions.
Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process. One Process across Departments nothing ever falls through the cracks Seamless cross department processes result in nothing falling through the cracks. Everything is monito
Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing
Compliance Star is a technology-enabled compliance platform that facilitates compliance management, workflow and monitoring of firms.
Compliance Star is a technology-enabled compliance platform that facilitates compliance management, workflow and monitoring of firms authorised by the Financial Conduct Authority (FCA). Compliance Star allows for both automatic and manual setting of tasks, notifies actions, populates deadlines, issues reminders and monitors for completion.
Compliance Star is a technology-enabled compliance platform that facilitates compliance management, workflow and monitoring of firms authorised by the Financial Conduct Authority (FCA). Compliance Star...
  • Complaint Management Software
  • Quality Assurance
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking Software
  • Routing