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IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready! Learn more about Freshservice
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specif...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
An easy-to-use web-based helpdesk and customer support software to track and manage customer complaints from any channel. Learn more about Freshdesk
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and offers a free plan with unlimited agent seats, so you can get started right away and make your customers happy! Learn more about Freshdesk
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assig...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 4 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website ive chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Caspio is the world's leading LOW-CODE platform for building IT applications, like complaint management, without coding. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building IT applications, like complaint management, without coding. Ranked a Leader by Forrester Research, the platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building IT applications, like complaint management, without coding. Ranked a Leader by Forrester Research, the platform provides everything you need...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured omnichannel complaint management software. Utilize our hybrid ticket stream through which you can follow your customers through different channels but always stay in the same hybrid ticket. Take advantage of our universal inbox which combines all of your customer communication channels into a single, unified inbox. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent is a fully-featured omnichannel complaint management software. Utilize our hybrid ticket stream through which you can follow your customers through different channels but always stay in the s...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Zendesk Support is the leading complaint management software built for better customer relationships.
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction.
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, ...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Handling customer complaints is easy when you have the right tools. Try Zoho Desk¿the industry's favourite complaint management system.
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of multichannel capabilities, advanced reporting functionalities, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free plan gives you 3 users free to head start your customers compliant management operations.
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of multichannel capabilities, advanced reporting functionalities, and cross-functional collaboration. It helps you...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies.
TeamSupport is the leading B2B-focused complaint management solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management.
TeamSupport is the leading B2B-focused complaint management solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaborat...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors.
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules,...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Qualtrics (CX) is the the ultimate complaint management platform to understand the root cause and follow-up on feedback at scale.
Qualtrics Customer Experience (CX) is the the ultimate complaint management platform to follow-up on feedback at scale. With a closed-loop tool, you can follow up and fix a problem for one client, and in the process understand why the customer issue arose, helping you address that issue before it becomes a reoccurring problem. Understand the root cause and mitigate churn in a timely manner. Request a customized demo to see how Qualtrics can improve your customer feedback system.
Qualtrics Customer Experience (CX) is the the ultimate complaint management platform to follow-up on feedback at scale. With a closed-loop tool, you can follow up and fix a problem for one client, and ...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Front will manage every channel in a single platform to track complaints, respond quickly & get insights to improve customer experience
Make customers happy again with Front¿and prevent complaints from ever happening in the first place. Manage every channel in a single platform to track complaints, respond quickly, and get insights to improve customer experience. Front is the first email management software that help teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Try Front for free.
Make customers happy again with Front¿and prevent complaints from ever happening in the first place. Manage every channel in a single platform to track complaints, respond quickly, and get insights to ...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Your favorite complaint management software comes with full support. Contact an expert at Issuetrak and configure a software solution.
Solve your complaint management issues with fully customized software and experts who will talk you through each step on the phone. We provide full support. Talk with an expert ready to help customize a software solution to manage complaints and improve customer and team member relationships. Issuetrak has provided complaint management solutions to thousands of companies for over 15 years. Your unique challenges are important. Speak with the people who can make a difference!
Solve your complaint management issues with fully customized software and experts who will talk you through each step on the phone. We provide full support. Talk with an expert ready to help customize ...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minut...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A solution focusing on customer feedback, user engagement, and more. Integrate now to get crash and bug reporting as well!
Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You can collect feedback, whether it is complaints, or feature requests, and send surveys to find out their opinion about improvements. The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool.
Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You ca...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases a...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more
Marker.io makes it easy for testers and product stakeholders to report visual feedback directly to developers. Capturing, annotating and reporting bugs that developers will know how to reproduce has never been easier. Deep integrations with your team's existing issue tracking tools - Jira, Trello, GitHub, Asana, Gitlab and more - means you won't need to train and onboard your team to new tools and workflows.
Marker.io makes it easy for testers and product stakeholders to report visual feedback directly to developers. Capturing, annotating and reporting bugs that developers will know how to reproduce has ne...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Quality management solution that helps users manage documentation, compliance, design customer complaint workflows, risks, & training.
Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate business processes, manage customizable workflows (like our customer complaint workflow), streamline training management, manage internal and external audits and ensure implementation of critical industry regulations in real-time. Ideal for heavily-regulated industries, where compliance with standards including ISO 17025, 17020, 13485, and 9001, TNI, GFSI, FDA, and FQS are required.
Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate business processes, manage customizable workflows (like our customer complaint workflow)...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
SeeClickFix provides local governments everything needed to collect, manage, resolve, and report on public service requests.
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems. While built-in feedback loops keep residents and staff up-to-date about the status of work being done.
SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems....
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support t...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way.
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward-looking analytics, and provide trusted experiences for your people.
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Airbrake provides full stack application monitoring, alerting you in real-time to errors affecting your users.
Airbrake provides full stack application monitoring, alerting you in real-time to errors affecting your users. And we give you all the context and root-cause diagnostics you need to fix them quickly. That means less stress for you and a better experience for your users. Airbrake supports all major platforms & languages, integrates with your existing workflow tools, and is trusted by thousands of the world's best engineering teams, including Netflix, Salesforce, Oracle, eBay, Twitch, & Soundcloud
Airbrake provides full stack application monitoring, alerting you in real-time to errors affecting your users. And we give you all the context and root-cause diagnostics you need to fix them quickly. T...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A powerful help desk ticketing with idea management system. Pricing starts at $15/month.
A powerful idea mangement solution. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily.
A powerful idea mangement solution. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily....
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigne...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Complaint management software made easy. Manage complaints with a flexible web-based solution.
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that gives you the flexibility to work from anywhere. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management.
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that gives you the flexibility to work from anywhere. Quickly conne...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Complaint management software made easy. Manage complaints with a flexible web-based solution.
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that gives you the flexibility to work from anywhere. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management.
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that gives you the flexibility to work from anywhere. Quickly conne...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
ViClarity is an award winning global provider of GRC management solutions that allows you to automate manual processes online with ease
ViClarity is an award winning provider of Audit, Risk & Compliance management solutions with a strong presence in the Financial Services and Healthcare sectors, also working in industries such as Manufacturing, Retail, Education, Charities etc. ViClarity is a global organization with offices in Boston, Des Moines Iowa, Ireland and the UK. Our easy to use platform allows you mirror your own manual processes online, tracking and managing audit, risk and compliance tasks efficiently in one system.
ViClarity is an award winning provider of Audit, Risk & Compliance management solutions with a strong presence in the Financial Services and Healthcare sectors, also working in industries such as Manuf...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations
WowDesk is ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com
WowDesk is ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Wowdesk is a flexible, scalable and user ...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
CX platform helping you listen, interpret & act on customer/operational data. Drive change, increase efficiency, improve outcomes.
Customizable CX intelligence platform providing teams with insights needed to drive action. Listen to customers with surveys, social media monitoring, mystery shop programs, third-party data. Interpret data with BI reporting, predictive analytics, sentiment analysis. Take action with automated workflows, patent-pending Action Campaign Technology, Case management, Forms Automation Software. We don't just give you tools, we apply best practices & manage high-value actions in your CX program.
Customizable CX intelligence platform providing teams with insights needed to drive action. Listen to customers with surveys, social media monitoring, mystery shop programs, third-party data. Interpret...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines.
eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's issues and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone.
eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's i...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Manage your Customer Experience with our Fully integrated ActionTracker.
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inq...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Powerful complaint handling software that makes it easy for your organization to collaborate and share information.
Improve your efficiency and boost customer and employee satisfaction. i-Sight enables you to quickly and accurately respond to complaints submitted through any channel. i-Sight is an integrated web based complaints management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and monitor your performance.
Improve your efficiency and boost customer and employee satisfaction. i-Sight enables you to quickly and accurately respond to complaints submitted through any channel. i-Sight is an integrated web ba...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting.
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S.
Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and meas...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Workpro complaints management system improves complaints handling and reporting. Configurable, compliant, consistent processes.
Workpro complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints and customer feedback in one secure system. FOI, EIR and SAR case types also included. Specialist version available for Financial Services with FCA targets, templates and reports. Highly configurable and more case types can be added. Can be integrated with other systems e.g. CRM.
Workpro complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints and customer feedback in one secure system. FOI, EIR and...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
TurnFriendly helps your customer service teams to handle complaints professionally. Special platforms for Banks, Touristik and Retail.
TurnFriendly helps your customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing system landscapes and form the basis for efficient customer service processes. Key features are service automation, surveys (NPS etc.), knowledge bases, apps, sales functionalities and professional services to support customer service operationally. TurnFriendly is available as cloud or on-premise.
TurnFriendly helps your customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing syste...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically c...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist.
Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist.
Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist....
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
With Cention you can: * handle all your channels in one system with pure OMNI-channel support * get a full 360 view of all your customers communication, including complete history * have chat bots working side by side with your agents with seamless transfers and full history * route all errands to the right queue, right agents and right bots automatically * get external and internal help with our Collaboration feature * get full statistic coverage with our Reports module
With Cention you can: * handle all your channels in one system with pure OMNI-channel support * get a full 360 view of all your customers communication, including complete history * have chat bots w...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Customer complaint resolution and compliance system design specifically for collection industry.
Customer complaint resolution and compliance system design specifically for collection industry.
Customer complaint resolution and compliance system design specifically for collection industry....
Complaints Pro enables professionals to take control of Customer Complaints, Corrective Actions and other quality functions.
Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process. One Process across Departments nothing ever falls through the cracks Seamless cross department processes result in nothing falling through the cracks. Everything is monito
Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Workflow-controlled complaint and complaint management solution CM / Complaint about efficient complaint processing and evaluation
With the complaint management software ConSol CM / Complaint, you can process customer complaints company-wide. Workflow-controlled, structured, and efficient. Use the system to check complaints and warranty claims, store all communication with the customer and manage returns, repair processes, and returns as required. ConSol CM / Complaint includes exchange and repair processes, integrated e-mail communication and error analyzes for your QA.
With the complaint management software ConSol CM / Complaint, you can process customer complaints company-wide. Workflow-controlled, structured, and efficient. Use the system to check complaints and wa...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
User friendly, scalable, enterprise-ready, on-demand complaint management system. Complaints, compliance and risk management.
UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors.
UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to you...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Manage customer complaints professionally; well beyond help desk applications. Capture, communicate, classify and document everything.
Everest complaint management is a proven leader with over 20 years on the market. Customize the configuration of Everest to your process and objectives. Track complaints, product defects, returns, repairs and more. Issue corrective actions internally and to suppliers. With Everest Hosted implementation is efficient and effective. In addition Everest Support is always there to assist you. Improve customer service and quality while meeting and exceeding industry standards for compliance.
Everest complaint management is a proven leader with over 20 years on the market. Customize the configuration of Everest to your process and objectives. Track complaints, product defects, returns, repa...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
Respond is an enterprise complaint management platform that helps manage complex customer feedback & elevate the customer experience.
Manage complex customer feedback and elevate the customer experience with Aptean Respond. Respond is a complaint management platform that helps teams capture and resolve complex customer complaints while identifying areas for business and process improvement. Design your ideal complaint management process, drive quality and efficiency with customizable templates and escalation paths, and identify trends and root causes with Responds interactive dashboards and reporting tools.
Manage complex customer feedback and elevate the customer experience with Aptean Respond. Respond is a complaint management platform that helps teams capture and resolve complex customer complaints whi...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
OMBEA Insights helps its users measure and improve customer and employee experience on-site and online.
Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.
Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritis...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
eTracker

eTracker

(0 reviews)
Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.
Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.
Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments....
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing
A unique online service that lets you capture and use customer feedback to improve business.
mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution. Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage.
mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and...
  • Complaint Classification
  • Quality Assurance Management
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Issue Tracking
  • Routing