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Complaint Management Software
Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.
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Zendesk Support is the leading complaint management software built for better customer relationships.
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
An easy-to-use web-based helpdesk and customer support software to track and manage customer complaints from any channel.
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and offers a free plan with 10 agent seats, so you can get started right away and make your customers happy!
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration.
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of omnichannel capabilities, advanced analytics functionalities, process automation, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free flexible trial plan helps you head start your customer's compliant management operations.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an advanced omnichannel complaint management system designed to help companies keep track of issues and provide better customer experience. Our hybrid ticketing system gives you complete control over how your agents interact with your customers through multiple communication streams. Utilize the universal inbox to integrate all communication channels into one unified mailbox. How much does LiveAgent cost you ask? Only $9 per month! Try the first 30 days for free! No card needed!
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Bitrix24 is #1 free client management (CRM) and complaint management solution used by 12 million businesses worldwide.
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready!
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Tidio is a complaint management platform that helps you answer customer questions 24/7 with omnichannel communication, smart ticketing,
Tidio is an AI-powered complaint management platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value or uncommon requests.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management
Our complaint management software empowers medical device, pharmaceutical, and biologics companies to streamline FDA complaint tracking and resolution. With a focus on digital quality management and an eQMS approach, gain valuable insights from centralized, cloud-based data storage. Proactively monitor product quality, ensuring market success and regulatory compliance for your organization.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.
Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers many tools built for complaint management. Live chat for teams keeps your agents in the know of all customer communication, while integration to Facebook and email as well as contact forms on your site keep them connected on every channel, every step of the journey.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View.
Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale
Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.
Boost productivity and reduce costs with the world's most advanced, AI-driven platform for complaint management. Qualtrics XM for Customer Experience combines omnichannel analytics and powerful automations to uncover the root cause of customer friction across calls, emails, chat, & more and deliver personalized recommendations to your frontline teams. Automatically score every interaction and surface critical insights to help coach managers and agents.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Remote support and access, RMM, and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
GoTo Resolve is an easy, all-in-one IT management and support solution helping IT teams do more with less. It empowers IT teams and MSPs to simplify and streamline their operations by bringing together remote support and access, remote monitoring and management (RMM), IT automation, helpdesk, asset management and mobile device management (MDM) wrapped in a zero trust security architecture.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support.
Gain a competitive edge in customer service with the power of Issuetrak's complaint management software. Designed for omnichannel complaint submission, Issuetrak gives you instant and total visibility over the complaint cycle so you can respond to feedback faster, fix problems better, and make your customers feel heard, seen, and valued.
See how Issuetrak can enhance your brand and improve customer retention and satisfaction. Request your free demo or trial today!
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Vivantio's complaint management software anticipates customer needs, automates routing/escalation, and enables faster resolution times.
Complaint management in Vivantio empowers customer service teams to deliver unparalleled support.
Go beyond reactive workflows with predictive analysis, automated routing and escalation, and quick access to account details and history. Stay in control with code-free configurations, per-customer SLAs, a built-in knowledge base, and seamless integrations.
With Vivantio, you can ensure rapid issue resolution through custom workflows and branded online portals, driving customer loyalty.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Ideagen Quality Management eliminates bureaucracy, automates and streamlines business processes to achieve standards and reg compliance
Ideagen Quality Management is a quality and compliance management system which helps organizations automate business processes, control documents and comply with industry specific standards and regulations. The solution provides a single source of truth for all relevant documentation and activities associated with the quality process.
Modules include: Documents, Audits, Issues, Risks, Training, Assets, Interested Parties, Law plus a specialized edition for Food and Beverage quality management.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
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Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more!
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.
Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
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Features
- Support Ticket Management
- Self Service Portal
- Email Management Software
- Issue Tracking Software
- Interaction Tracking
- Alerts/Escalation
- Prioritization
- Feedback Management
- Corrective and Preventive Actions (CAPA)
- Live Chat Software
- Quality Assurance
