306 results
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Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee Customer Experiences. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Israel Local product
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
monday.com's the best customer satisfaction software to help you manage your customers' information and satisfaction! Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters. Learn more about monday.com
monday.com's the best customer satisfaction software to help you manage your customers' information and satisfaction! Digitize your forms and turn responses into workflows easily with monday.com's...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. No...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by segmenting data by a customer service agent or by type of interaction. Discover 175+ help desk features including gamification features and a built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Nicereply is a customer satisfaction survey tool for support teams. Create and send one-click surveys to measure CSAT, NPS & CES. Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or company - Send post-resolution email surveys automatically after resolving a ticket - Ask customers for feedback at the bottom of every email - Increase survey response rates by 200% - See data in helpdesk and set triggers based on it - Customize surveys in terms of branding, questions and scales Learn more about Nicereply
Nicereply is a customer satisfaction survey tool built for support teams. Teams at companies like Microsoft, Lenovo and Hubspot use Nicereply to: - Measure CSAT, NPS and CES per agent, team or...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience) Learn more about Startquestion
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience - Website widget Learn more about Startquestion
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience -...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Improve your Customer Satisfaction and nurture your clients throughout their entire lifecycle on a single platform. Learn more about Froged
Improving Customer Satisfaction is one of the most important parts of your business. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . Try our 7-day FREE Trial Learn more about Froged
Improving Customer Satisfaction is one of the most important parts of your business. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Acobot is an artificially intelligent chatbot that uses machine learning to engage with your customers automatically. Learn more about Acobot
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, and others. Learn more about Acobot
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow Unified VoC Analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. **Wonderflow is tailored to consumer electronics, insurance, logistics, tyres, and cosmetics enterprises.** Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonder...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Zendesk offers the industry leading customer support solution.
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Create interactive forms & surveys (and so much more). Give your audience the experience they deserve so you get the data you need.
You need data to power your business and you also care about how your audience experiences your brand. Whoever your audience is, one thing's clear: sharing information through forms & surveys should be easy, fun, and flawless on any device. By the way, Typeform integrates with over 500 of your favorite apps. Send data to Mailchimp to build your list, Google Sheets for analysis, or Salesforce to personalize your customer experience. Typeform: forms & surveys for the people.
You need data to power your business and you also care about how your audience experiences your brand. Whoever your audience is, one thing's clear: sharing information through forms & surveys should...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback....

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Set up an NPS survey on your site or send an email to your customers to find out how you can improve their experience.
Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve the customer experience.
Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Israel Local product
Yotpo, the leading eCommerce marketing platform, integrates data-driven solutions for reviews, loyalty, SMS marketing, and more.
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction.
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Transform into a truly customer-centric organization with Alchemer. Make the voice of the customer heard across every decision you make
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the people who can take immediate action. Alchemer is the only solution designed to help small and mid-sized companies transform into truly customer-centric organizations by making sure the voice of the customer is heard loud and clear across every decision you make in every department.
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free.
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform. Try Pipefy for free.
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Automate more and better online reviews.
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation.
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Qualtrics Customer Experience makes it easy for companies to monitor, respond and improve every touchpoint along the customer journey.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer¿s mindset and point the way to improvements that will generate lasting, happy customer relationships.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts.
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages.
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Swell helps prospects find your business through online reviews, converts website visitors, & turns customer interactions into revenue.
Swell is a reputation management platform that helps local businesses get new customers & upgrades their customer engagement with personalized automation. Swell does this by helping prospects find your business through online reviews, rank higher in search results, and modernizes the way businesses communicate by converting website visitors into customers. Swell is optimized for customers’ preferred communication method of SMS messaging. These solutions turn customer interactions into revenue.
Swell is a reputation management platform that helps local businesses get new customers & upgrades their customer engagement with personalized automation. Swell does this by helping prospects find...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more!
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention.
ReviewTrackers empowers 127,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers.
ReviewTrackers empowers 127,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction.
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and share it with your target audience. No coding, guaranteed satisfaction!
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Broadly is a review generation platform that helps local businesses get positive online reviews while protecting their reputations.
Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform helps SMBs win reviews, get more business, and communicate directly with your customers via app or desktop. Online reviews are the single largest driver of how a consumer selects a new service so we're here to help small, service-based businesses (1-100 employees) win a better online reputation.
Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
Smart alternative to boring Surveys. Feedier is an intuitive experience management platform for operational champions. Engage people proactively at key touch-points, with gamified feedback forms that capture both sentiments and behaviors. Easily integrate you own systems data in Feedier and measure against correlated insights that are visual and easy to share. Trigger personalized actions with your team that are securely organized and fully integrated into your workflows.
Smart alternative to boring Surveys. Feedier is an intuitive experience management platform for operational champions. Engage people proactively at key touch-points, with gamified feedback forms...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
----> The easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free!
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month.
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
SmartSurvey is an online survey solution that helps anyone create surveys, collect data and analyse results.
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers. SmartSurvey specialises in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers.
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service. SmartSurvey allows users to directly reach the...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency.
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency.
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency.

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Run your own branded customer loyalty program. Recognize purchases and visits, increase customer retention and foster growth.
Run your own branded customer loyalty program! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. You get an advanced loyalty program complete with incentive campaigns, a vast digital rewards catalog (including AMEX, MC and Amazon GC Rewards), built-in e-mail/sms communications and autopilot operation. Several interfaces to choose from, including Standalone Cloud/Web, Customer Kiosk, Mobile App or Vend POS and Square POS integrated.
Run your own branded customer loyalty program! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. You get an advanced loyalty program...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text.
Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number again. Start texting your customers while also generating reviews, increasing web leads, and saving time. The average Kenect user sees a 200% increase in website leads and 350% increase in online reviews. Whether you want to video chat customers or collect text payments, you can do it through Kenect.
Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
QuickTapSurvey makes it easy to ask smart questions anywhere (no internet required and a 100% data coverage guarantee).
QuickTapSurvey lets you capture in-person data that matters to your business. Build, customize, and launch your data collection campaigns in minutes with 100% data coverage guarantee (no internet required). Perfect for in-person lead capture, trade shows, intercept marketing, market research, and customer satisfaction.
QuickTapSurvey lets you capture in-person data that matters to your business. Build, customize, and launch your data collection campaigns in minutes with 100% data coverage guarantee (no internet...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
See how visitors really use your site with Dynamic Heatmaps, Visitor Recordings, Form Analytics, Live Chat, Polls, and more!
Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In addition, Lucky Orange is easy to use, ready to go out of the box, and every plan includes full access to all of our features, including Dynamic Heatmaps, User Recordings, Live Chat, Surveys & Polls, Conversion Funnels, Realtime Dashboard, and Daily Email Reports.
Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required....

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Avaya OneCloud UCaaS helps creates natural connections, whether human or digital, across all communication channels.
Avaya OneCloud UCaaS (formerly Avaya Aura Contact Center) helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing.
Avaya OneCloud UCaaS (formerly Avaya Aura Contact Center) helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations.
SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools.
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into what's delighting your customers and what areas need your immediate attention.
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Sprinklr helps enterprises provide world-class care to ensure customer satisfaction—powered by the industry’s most advanced AI engine.
Sprinklr is the only enterprise-grade customer satisfaction solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands market, advertise, research, care, and engage customers across 35+ channels from a single unified platform—ensuring more positive and consistent brand interactions at every touchpoint. Leave point solution chaos behind with Spinklr,the world’s first and only Unified-CXM platform.
Sprinklr is the only enterprise-grade customer satisfaction solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands market,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis