---
description: Discover and compare Free Customer Satisfaction Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Satisfaction Software - Capterra Israel 2026
---

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# Customer Satisfaction Software

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> Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development.

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## Products

1. [SurveyLegend](https://www.capterra.co.il/software/156752/surveylegend) — 4.6/5 (963 reviews) — Create engaging, platform-independent surveys. We empower companies - large \&amp; small to collect feedback \&amp; track customer satisfaction.
2. [SurveyMonkey](https://www.capterra.co.il/software/32728/surveymonkey) — 4.6/5 (10427 reviews) — Improve customer satisfaction with AI-powered surveys \&amp; analytics. Track CSAT \&amp; NPS, uncover drivers, \&amp; act fast with 200+ integrations
3. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Jotform](https://www.capterra.co.il/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) — Easily collect and track powerful customer satisfaction data with Jotform Enterprise.
5. [Trustpilot](https://www.capterra.co.il/software/169618/trustpilot) — 4.5/5 (1202 reviews) — A customer review management tool that brings businesses and consumers together through reviews.
6. [Typeform](https://www.capterra.co.il/software/137289/typeform) — 4.7/5 (945 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
7. [Sogolytics](https://www.capterra.co.il/software/127957/sogosurvey) — 4.7/5 (730 reviews) — SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.
8. [Lime Connect](https://www.capterra.co.il/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \&amp; automation that helps businesses transform customer communication.
9. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience software suite comprising live chat, help desk, chatbot, and conversational AI agent features.
10. [Hotjar](https://www.capterra.co.il/software/163516/hotjar) — 4.6/5 (539 reviews) — Join one million websites deeply understanding their users with Hotjar.
11. [Zoho Survey](https://www.capterra.co.il/software/131426/zoho-survey) — 4.6/5 (450 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.
12. [Broadly](https://www.capterra.co.il/software/161326/broadly-reviews) — 4.8/5 (336 reviews) — Increase customer satisfaction and build a strong, lasting online reputation that helps you stand out in your area with Broadly.
13. [Alchemer](https://www.capterra.co.il/software/72549/alchemer) — 4.5/5 (319 reviews) — Alchemer offers the world’s most flexible feedback \&amp; data collection platform that allows organizations to effectively close the loop.
14. [Pipefy](https://www.capterra.co.il/software/144848/pipefy) — 4.6/5 (319 reviews) — Automate Customer Satisfaction in minutes with ready-to-use templates. Start today with Pipefy for free.
15. [XM for Customer Experience](https://www.capterra.co.il/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Drive customer satisfaction by gathering real-time feedback on the leading Customer Experience management platform.
16. [AidaForm](https://www.capterra.co.il/software/187765/aidaform) — 4.7/5 (237 reviews) — Create engaging surveys with AidaForm. Collect feedback, run polls, and gain insights effortlessly.
17. [123FormBuilder](https://www.capterra.co.il/software/122770/123contactform) — 4.4/5 (175 reviews) — Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction.
18. [Hiver](https://www.capterra.co.il/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that helps businesses measure and improve customer satisfaction.
19. [Feedier](https://www.capterra.co.il/software/173387/feedier) — 4.7/5 (121 reviews) — Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
20. [Contentsquare](https://www.capterra.co.il/software/161591/contentsquare) — 4.8/5 (116 reviews) — Contentsquare is the \#1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more.
21. [SmartSurvey](https://www.capterra.co.il/software/57112/smartsurvey) — 4.6/5 (114 reviews) — Enhance employee experience with SmartSurvey—collect feedback, track eNPS, and drive engagement with secure, GDPR-compliant tools.
22. [Preferred Patron Loyalty](https://www.capterra.co.il/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control.
23. [Survicate](https://www.capterra.co.il/software/132914/survicate) — 4.6/5 (99 reviews) — Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more.
24. [GiveMe5.ai](https://www.capterra.co.il/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) — AI agents manage your reviews, Google Business Profiles, and local rankings 24/7. Built for agencies and multi-location brands.
25. [Centercode](https://www.capterra.co.il/software/187442/centercode) — 4.2/5 (77 reviews) — Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools.

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## Related Categories

- [Survey Software](https://www.capterra.co.il/directory/30092/survey/software)
- [Polling Software](https://www.capterra.co.il/directory/31220/polling/software)
- [NPS Software](https://www.capterra.co.il/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)
- [Feedback and Reviews Management Software](https://www.capterra.co.il/directory/31024/review-management/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/30541/customer-satisfaction/software)
- [All Categories](https://www.capterra.co.il/directory)

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Users can distribute surveys through various channels such as email, social media, and QR codes, with offline functionality available for areas with limited connectivity. Zoho Survey includes analytics tools that generate real-time reports and sentiment analysis of responses. The system also provides automated follow-up options and customizable post-survey experiences. The platform maintains data security standards and GDPR compliance for information protection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f355114-394f-4c08-8b28-5b6f19ef5d2d.jpeg","url":"https://www.capterra.co.il/software/131426/zoho-survey","@type":"ListItem"},{"name":"Broadly","position":12,"description":"Increase customer satisfaction and build a strong, lasting online reputation. 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Collect feedback across every channel with intuitive, easy-to-use surveys. Empower your organisation to improve every key moment along the customer journey with dynamic reporting, role-based dashboards, predictive insights, and AI-powered recommendations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.capterra.co.il/software/152924/customer-frontlines","@type":"ListItem"},{"name":"AidaForm","position":16,"description":"Modern, easy-to-use survey maker for businesses, nonprofits, educators, and creators. 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The platform offers real-time analytics to monitor responses, enabling organizations to act quickly on customer feedback. Integrations with popular apps, such as Salesforce, streamline the data collection process, ensuring a seamless experience for both customers and teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/133ee75a-0bcb-4ff0-88c9-b6e15ff98feb.png","url":"https://www.capterra.co.il/software/122770/123contactform","@type":"ListItem"},{"name":"Hiver","position":18,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels (email, chat, voice, and more) from a single intuitive interface and improve customer satisfaction. \nA built-in knowledge base allows customers to quickly find answers on their own. Workflow automations save time on repetitive tasks, while collaboration tools like notes, @mentions, and shared drafts help teams stay aligned. Detailed analytics give managers visibility into team performance. To measure customer satisfaction, Hiver offers customizable CSAT surveys that can be triggered at the right time and tailored to your brand. These surveys provide real-time feedback reports that help teams understand what customers truly feel. Managers can use this data to train agents more effectively, track performance against customer feedback, and identify areas for improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.co.il/software/142975/hiver","@type":"ListItem"},{"name":"Feedier","position":19,"description":"Feedier is a B2B feedback management solution, tailored to improve your End-User Experience by centralizing all your direct and indirect feedback in one place.  \n\nOur platform allows you to instantly detect dissatisfaction in your Customer Journeys, better understand it through comprehensive and intuitive reports, and then eliminate it to improve your satisfaction and retention rates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c92f9745-3e3a-4e36-829a-0e5a42325554.png","url":"https://www.capterra.co.il/software/173387/feedier","@type":"ListItem"},{"name":"Contentsquare","position":20,"description":"Contentsquare’s #1 Digital Experience Analytics Cloud is a feature-rich, enterprise-class platform used by 800+ leading brands to uncover hidden customer behaviors and deliver better experiences.\n\nCapabilities like Zone-Based Heatmaps, Journey Analysis, Session Replay, Impact Quantification, AI Insights, Struggle Analysis & more provide unique insights, visualizations and recommendations Marketing, eCommerce, Operations, Product, UX and Analytics teams can use to optimize CX & fuel growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a15d6be5-9beb-4a71-81d6-f82a1ae3b62f.png","url":"https://www.capterra.co.il/software/161591/contentsquare","@type":"ListItem"},{"name":"SmartSurvey","position":21,"description":"Enhance your organisation's employee experience with SmartSurvey—a secure, intuitive platform designed to collect and analyse feedback throughout the entire employee lifecycle. \n\nSmartSurvey empowers you to gather insights at every touchpoint, enabling data-driven decisions that foster a positive workplace culture.\n\nUtilise ready-to-use templates, eNPS and eSAT questions with automatic metric calculations, and dynamic dashboards to measure and monitor what matters most. \n\nSmartSurvey's customisable dashboards allow you to visualise results in real-time, share custom views and reports with people leaders, and track the impact of your initiatives. \n\nWith UK-based data storage ensuring GDPR compliance and ISO 9001, 27001, and Cyber Essentials Plus accreditations, your employee data remains confidential and secure. Collaborate effectively with teams across your organization using master user and sub-user accounts, set survey permiss","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2aba5e1-6095-445e-b750-5e355fc691a9.png","url":"https://www.capterra.co.il/software/57112/smartsurvey","@type":"ListItem"},{"name":"Preferred Patron Loyalty","position":22,"description":"Modern loyalty that scales with you. Preferred Patron helps Small Business, Franchise, and Enterprise brands launch fast and grow smarter—without POS changes or heavy IT. Deliver a white-label experience across app, mobile wallet, email, SMS, and kiosks so customers engage with your brand at every touchpoint. Built-in automations (welcome, birthday, lapsed win-back) and segmentation keep the right offers flowing at the right time, while advanced reporting surfaces real-time ROI, visit frequency, and customer value.\n\nOperate confidently across many stores with multi-location control: roles and permissions, standardized templates, and brand-safe guardrails that keep campaigns consistent yet flexible. Go live in minutes with no-code setup, onboard staff quickly, and expand from a single site to 100+ locations on your schedule.  Preferred Patron delivers a scalable, measurable Loyalty platform—brand-safe, compliant, and built for growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68f21318-d28c-44c3-b355-3d51d83735ea.png","url":"https://www.capterra.co.il/software/78966/preferred-patron-loyalty","@type":"ListItem"},{"name":"Survicate","position":23,"description":"With Survicate, you can measure, understand, and improve customer satisfaction at every touchpoint—turning feedback into loyalty, retention, and lasting brand advocacy.\n\nWith advanced analysis tools, AI-powered insights, and 360-view customizable dashboards, Survicate helps you turn raw feedback into actionable strategies that boost customer satisfaction, reduce churn, refine products, and sharpen marketing efforts.\n\nConnect Survicate seamlessly with 40+ native integrations and act on the collected insights instantly. \n\nKey features:\n\n🎯 Run highly targeted surveys via email, link, website, in-product, and mobile apps\n🎯 Connect 40+ native integrations, like HubSpot, Braze, Slack, Salesforce, and more\n🎯 Visualize real-time data with customizable Dashboards & widgets\n🎯 Analyze & categorize feedback & sentiment faster with the AI-powered Insights Hub\n🎯 Instantly uncover trends and customer needs with the Research Assistant AI chat","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3ea9811-0efe-4142-a73c-dc185941a50d.png","url":"https://www.capterra.co.il/software/132914/survicate","@type":"ListItem"},{"name":"GiveMe5.ai","position":24,"description":"GiveMe5 is the AI presence platform built for agencies and multi-location brands. \n\nThree AI agents work 24/7 to grow your reviews, optimize your Google Business Profiles, and track local rankings—so you don't have to.\n\nAI Reviews automates review requests via email and SMS, responds instantly with AI-generated replies, and monitors feedback across Google, Facebook, TripAdvisor, Trustpilot, and 10+ platforms.\n\nAI Listings keeps every Google Business Profile accurate, complete, and optimized for search—with bulk updates across all locations in seconds.\n\nAI Rankings tracks your local map pack positions, benchmarks competitors, and surfaces actionable insights to help you claim the #1 spot.\n\nTrusted by 2,000+ locations. Integrates with QuickBooks, Jobber, Zapier, and more. Includes a white-label option for agencies, a built-in AI business assistant, sentiment analysis, and performance dashboards by location.\n\nFree plan available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ea51062-d4b9-4f16-bfd8-d4aa76dbeea1.jpeg","url":"https://www.capterra.co.il/software/207396/GiveMe5-ai","@type":"ListItem"},{"name":"Centercode","position":25,"description":"Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into what's delighting your customers and what areas need your immediate attention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfbd196f-ed84-4d26-9b0e-eb9908366309.png","url":"https://www.capterra.co.il/software/187442/centercode","@type":"ListItem"}],"numberOfItems":25}
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