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Planio helps teams of any size ship their projects consistently on time and on budget.
Planio is the #1 choice in Project Management Software for more than 1,500 companies worldwide. Award-winning and consistently rated 5 stars for its ease of use and customer support, Planio will help your team ship projects consistently on time and on budget. Super-charge your productivity and keep everyone in the loop with Planio!
Planio is the #1 choice in Project Management Software for more than 1,500 companies worldwide. Award-winning and consistently rated 5 stars for its ease of use and customer support, Planio will help...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Honey is a simple and beautiful modern intranet. We believe in loving your job and the tools you use at work.
Honey is the modern, beautiful intranet your team members will love. Founded at an award-winning design agency in Brooklyn, Honey gives your employees a simple, central location to find all of the company information and resources they need.
Our team embraces user-focused design, believes in empowering every workflow, and knows that great teams grow from simple, democratic communication.
Honey is the modern, beautiful intranet your team members will love. Founded at an award-winning design agency in Brooklyn, Honey gives your employees a simple, central location to find all of the...
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Documentation tool for high performing teams.
Archbee is the place to centralize your company's information.
Unify knowledge in product, engineering, support, marketing, sales.
Usecases:
- Manage Team Knowledge
- Developer & API Docs;
- Documentation Sites
- Document internal processes
- Collaborate On Documents
- Onboard & train teammates
- Create documentation for your customers
- Bring your own domain
Archbee is the place to centralize your company's information.
Unify knowledge in product, engineering, support, marketing, sales.
Usecases:
- Manage Team Knowledge
- Developer & API Docs;
-...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Local product
Wix Answers
(21)
Local product
Local product
Answers offers a powerful and easy-to-use knowledge management tool that enhances the customer experience and lowers resolution time.
The Wix Answers knowledge management tool lets you easily create and publish a fully branded help center. Customers can find answers to common questions quickly and avoid wait times. And support agents have more time to handle complex issues. Key capabilities include a built-in translation workflow, task management, and out-of-the-box SEO for optimal discoverability. You can use help widgets to display articles and guides contextually along the user journey anywhere in your website or product.
The Wix Answers knowledge management tool lets you easily create and publish a fully branded help center. Customers can find answers to common questions quickly and avoid wait times. And support...
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- Knowledge Base Management
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Docsie is a web-based documentation platform that enables businesses to build, maintain, and publish excellent product documentation.
You can use Docsie:
- Organize product documentation for multiple internal and external products
- Quickly find relevant product documentation
- Manage versions
- Translating all documents into other languages
- Gather actionable feedback on customer-facing docs
- Publish the docs right into the website with a line of code
- Training Manuals
Our platform helps you analyse how your customers interact with your documentation and provide you with insights on how to improve your docs.
You can use Docsie:
- Organize product documentation for multiple internal and external products
- Quickly find relevant product documentation
- Manage versions
- Translating all documents into...
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- Cataloging/Categorization
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- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Local product
KMS Lighthouse
(20)
Local product
Local product
KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions.
KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency.
KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access...
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- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Web-based collaboration and management solution that brings team members together via workspaces, visual boards, and document sharing.
Nuclino offers an easy way to collaborate and share knowledge in teams. Users can create real-time collaborative documents and connect them instantly like a wiki. Use the tree, board, and graph view to explore and organize your work visually. It's great for meeting notes, product requirements, docs, decisions, and more.
Nuclino offers an easy way to collaborate and share knowledge in teams. Users can create real-time collaborative documents and connect them instantly like a wiki. Use the tree, board, and graph view...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Starmind`s AI connects people who have questions to colleagues with answers
Starmind is a knowledge collaboration platform, designed to help organizations overcome the endless search for information. Our unique human-centric AI solution connects people who have questions to colleagues with answers. Ensure your employees always have access to the information they need, when they need it most.
Founded in Switzerland in 2010, Starmind has approximately 70 employees and offices in Zurich, Frankfurt and New York.
Starmind is a knowledge collaboration platform, designed to help organizations overcome the endless search for information. Our unique human-centric AI solution connects people who have questions to...
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- Knowledge Base Management
- Self Service Portal
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Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed.
Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed.
Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed.
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- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Simple and intuitive knowledge management software, for more productive customer service organizations. Try SABIO for free!
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be.
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge, process and project management in one innovative new web application.
Bring your team's playbook together in one place. Method Grid provides a highly flexible, yet incredibly simple grid system to capture your knowledge, processes and methodology and to manage/track your team's workflow/progress. The simple grid system allows you to map anything your team does and the flexible grid elements allow you to display your content in a way that best suits your team - text areas, images, videos, internal and external links, documents, checklists and more.
Bring your team's playbook together in one place. Method Grid provides a highly flexible, yet incredibly simple grid system to capture your knowledge, processes and methodology and to manage/track...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Binds the technology of EKR PIM and the EKR Orchestra method to support R&D, marketing, technical documentation, and training offices.
With precision and ease of use EKR ORCHESTRA allows you to collect and access organized, synchronized, non-duplicated information (single source of truth); categorized according to different states (draft, approved. etc) and always tracked; immediately available from all operators involved. EKR ORCHESTRA is composed of software and process, which allows to streamline the work and enhance the professionalism of the technical and marketing departments, saving time and improving the overall quality
With precision and ease of use EKR ORCHESTRA allows you to collect and access organized, synchronized, non-duplicated information (single source of truth); categorized according to different states...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Platform focused on talent management and corporate knowledge through collaborative work and learning tools.
Platform focused on talent management and corporate knowledge responding to the needs of professionals who are in different jobs and schedules.
It integrates in a single software functionalities of management of equipment and collaboration, system of videoconference, functionalities of digitalization of contents and formation.
A new concept of learning and collaboration based on the permanent acquisition of new skills and abilities.
Platform focused on talent management and corporate knowledge responding to the needs of professionals who are in different jobs and schedules.
It integrates in a single software functionalities of...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
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- Content Management System (CMS) Software
All of your training, onboarding, process documentation and best practices in one place.
We get entire businesses on the same page and out of heads, creating a sense of order which is essential for scalability.
Waybook is your ever-improving business manual. Supercharging efficiency and getting everyone where they need to be faster. All allowing you to build the best version of your business possible.
Your business, on the same page.
We get entire businesses on the same page and out of heads, creating a sense of order which is essential for scalability.
Waybook is your ever-improving business manual. Supercharging efficiency and...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
CARA is a foundational low-code platform for building data & content management business applications for regulated industries.
CARA provides a unified foundational platform for transforming and digitising business process and content management across a global organisation. It provides a secure window to all the information, documents and process insights that teams need to improve and accelerate the work they do, enabling a true content services platform. Everything, from the database and workflow engine to security, versioning and auditing, is built in to CARA.
CARA provides a unified foundational platform for transforming and digitising business process and content management across a global organisation. It provides a secure window to all the information,...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Modern cloud-based online community and knowledge base software. Engage your customers and employees with your own branded community.
Forumbee provides an integrated cloud-based community forum and knowledge base platform. Engage your customers and scale product support with an online user community for your product or website. Customer can access your help content, engage in Q&A, share product feedback and discuss best practices all in a single hub.
Forumbee provides an integrated cloud-based community forum and knowledge base platform. Engage your customers and scale product support with an online user community for your product or website....
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
AI-powered knowledge management purpose-built for service use-cases. Central management of all data to support omni-channel service.
USU Knowledge Management is the leading knowledge management platform for contact centers, IT service desks, and enterprise KM.
Boost efficiency and increase employee and customer satisfaction with a predictive knowledge management solution that provides a single source of truth with accurate, QA'd information.
Our omni-channel knowledge management harnesses the power of AI to make customer service as simple as a Google search. Easily integrate with leading service platforms.
USU Knowledge Management is the leading knowledge management platform for contact centers, IT service desks, and enterprise KM.
Boost efficiency and increase employee and customer satisfaction with...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Supportbench is a customer support software system that helps companies navigate through complex customer relationships efficiently.
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining all the tools you need into one single platform. Easy to use, migrate to, adaptable, and scalable, which is why Fortune 500 companies like 3M chose us to manage their most valued customers. After all, once you get your customers, it's our job to ensure you keep them.
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
European knowledge-sharing solution trusted by teams and organisations of all sizes to make information accessible & actionable
Elium is the leading European knowledge-sharing solution, bringing together collaboration and knowledge. It allows organisations to capture, structure and access knowledge to help make the right decision and generate impact. Integrated with Sharepoint, Teams, Google and Slack, Elium fits seamlessly within your ecosystem. With European hosting and GDPR-ready features, it offers enterprise-ready security. Elium is available on desktop and mobile through the iOS and Android app.
Elium is the leading European knowledge-sharing solution, bringing together collaboration and knowledge. It allows organisations to capture, structure and access knowledge to help make the right...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Online documentation and knowledge base tool. Supports teamwork, single-sourcing, SSO, password-protected documents, printed export ...
Online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs, multi-language documentation sites; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, export to printed formats, a lot of integrations, and more.
Online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
PeerBoard is a fully featured knowledge management software with clear and extendable infrastructure.
PeerBoard is a smart knowledge management system with clear and extendable infrastructure. It can be easily installed on any website without any coding required.
PeerBoard provides categorized newsfeed, visual customization, rich user profiles, and multi-level commenting.
PeerBoard is a perfect solution to build a knowledge base and engage your customers in a comfy and secured place.
PeerBoard is a smart knowledge management system with clear and extendable infrastructure. It can be easily installed on any website without any coding required.
PeerBoard provides categorized...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
TOPYX LxP - The Learning Platform people love! See why. No User Fees | Award-winning | Easy-to-Use | Full Featured | Request a Demo
The LxP people love! TOPYX is a full featured, award-winning Learning Platform with no user fees, no bandwidth fees, free implementation - for just a low, flat subscription of $29,500 a year. TOPYX is SCORM certified and has xAPI & LRS functionality plus supports LTI. Learn why Intel Security, Honeywell, Baylor Health, Tupperware, Morton Salt, Rotary and many others love TOPYX as their learning management solution. Other options available for smaller organizations. Request a free demo.
The LxP people love! TOPYX is a full featured, award-winning Learning Platform with no user fees, no bandwidth fees, free implementation - for just a low, flat subscription of $29,500 a year. TOPYX...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more.
Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more.
Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
The modern client portal for innovative businesses
Modern customer portal that lets you streamline the experience for your clients. With Portal Modules, offer clients one unified place for messaging, file-sharing, eSignatures, payments, forms, and self-serve support. With Portal Extensions, connect products you already use like Airtable, ClickUp, Calendly, and Google Data Studio.
Portal lets you design a customized client experience that elevates your brand in all customer interactions.
Modern customer portal that lets you streamline the experience for your clients. With Portal Modules, offer clients one unified place for messaging, file-sharing, eSignatures, payments, forms, and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
KBPublisher is Knowledge Management Software. It reduces the need for customer support and improves staff productivity.
KBPublisher can help you give customers the answers they need and resolve issues quickly and efficiently. It can help your employees acquire job knowledge faster, reducing training time, and driving higher performance and job satisfaction. A knowledge base improves staff productivity and eliminates time wasted searching for information.
KBPublisher can help you give customers the answers they need and resolve issues quickly and efficiently. It can help your employees acquire job knowledge faster, reducing training time, and driving...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Intranet solution that allows businesses to redesign the internal communication and knowledge base, approval processes , and much more
WorkTogether is an intranet solution that allows businesses to redesign the internal communication, engage people, build knowledge base, create approval processes without writing code, manage workgroups, team projects & office activities, More than 40 full-configurable modules, to cover every business needs.
WorkTogether is an intranet solution that allows businesses to redesign the internal communication, engage people, build knowledge base, create approval processes without writing code, manage...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution.
Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email or the web portal to the appropriate department. Create powerful reports and dashboards. Easily customized to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. Web Portal available for customers and employees.
Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email or the web portal to...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Cloud software for creating, managing, and delivering SOPs to internal employees.
ScreenSteps is designed to help you document your internal procedures, manage them in an online knowledge base, and deliver procedures to employees in the moment your employees need answers.
ScreenSteps is designed to help you document your internal procedures, manage them in an online knowledge base, and deliver procedures to employees in the moment your employees need answers.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Tervene supports organizations' daily operations control. Our connected worker platform empowers frontline teams and top management.
Tervene supports organizations' daily operations control. Our connected worker platform empowers frontline teams and top management to reach operational excellence with stronger daily management, collaboration and problem-solving processes.
Manufacturing and operation leaders such as Safran, Mars Wrigley, Lactalis, Siemens, Cascades and many SMBs digitized their management practices with our help: Gemba walks, daily checks, audits, inspections, operational meetings, digital procedures.
Tervene supports organizations' daily operations control. Our connected worker platform empowers frontline teams and top management to reach operational excellence with stronger daily management,...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
A global technology and media company focused on delivering timely and relevant policy information in a complex and evolving world.
FiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical data, FiscalNote is reinventing the way that organizations minimize risk and capitalize on opportunity.
Home to CQ, Roll Call, Oxford Analytica, and VoterVoice, FiscalNote empowers more than 5,000 clients worldwide to monitor, manage, and act on the issues that matter
most to them.
FiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Interacta is the only business platform that improves collaboration and knowledge management, involving people in business processes.
Interacta is the business platform that brings interaction and social communication dynamics in business processes management in the areas of operations, sales, manufacturing or HR, increasing efficiency, productivity and quality.
It changes the way people and teams work and collaborate by making it simple, natural and immediate. It structures the information, capitalises and spreads knowledge, increases engagement and allows management to have everything under control.
Interacta is the business platform that brings interaction and social communication dynamics in business processes management in the areas of operations, sales, manufacturing or HR, increasing...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
OnScreen is the top agile digital adoption platform for SAP or Any web-applications like Salesforce, SuccessFactors, etc.
Top agile Digital Adoption Platform for SAP or Any web-based enterprise application like Salesforce, SuccessFactors, Ariba, Dynamics & more.
OnScreen real-time Walkthroughs provide business users in enterprise organizations with the confidence to complete any task regardless of system or process complexity.
Fortune 500 companies use OnScreen to Improve Onboarding and Training effectiveness.
OnScreen makes it so simple for authors to create and manage content in minutes.
Top agile Digital Adoption Platform for SAP or Any web-based enterprise application like Salesforce, SuccessFactors, Ariba, Dynamics & more.
OnScreen real-time Walkthroughs provide business users in...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
PICC turns companys knowledge into a competitive advantage.
Suited for Mid to large size companies.
PICC is a collective intelligence platform that turns company's knowledge into a competitive advantage. It increases employee's
productivity and facilitates systematic innovation.
Tacit and explicite (from documents) knowledge are mapped to facilitate continuous improvement.
Connection to IoT devices and systems enables predictive and prescriptive maintenance.
Root causes analysis and procedure management make field service and customer support easy.
PICC is a collective intelligence platform that turns company's knowledge into a competitive advantage. It increases employee's
productivity and facilitates systematic innovation.
Tacit and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Collaborative platform for user-centered organizations. Evolt offers tools, content & experts to help teams think projects better.
évolt is a collaborative platform providing a suite of specialized applications, expert methods, and templates to help organizations and teams to become more user-centered.
évolt delivers custom services such as private branded workspace, customized application development, and content publication.
évolt is a collaborative platform providing a suite of specialized applications, expert methods, and templates to help organizations and teams to become more user-centered.
évolt delivers custom...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Talisma CRM is leading Customer Relationship Management Software made for Enterprises.
Talisma CRM is leading Customer Relationship Management Software made for Enterprises. Businesses can track and engage customers across communication channels with accuracy, measuring engagement effectiveness and collecting and acting on real-time feedback
Talisma CRM is leading Customer Relationship Management Software made for Enterprises. Businesses can track and engage customers across communication channels with accuracy, measuring engagement...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Intellum helps large brands and fast-moving companies increase revenue and decrease support costs through education.
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee audiences. Easily combine learning, knowledge base, customer success, support, sales, and marketing initiatives into a single destination. Utilize engagement tactics like notifications, recommendations, certifications, mobile, chat, and gamification to create the ultimate learning experience for your users.
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee audiences....
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
A solution that provides online business trainings/educational course creation, LMS, reporting & analytics, supports multiple devices.
ProProfs Training Maker is the easiest online tool to meet all your training requirement and enhance business productivity.Training courses can be created and accessed, anywhere,anytime even when you are on the move in tablets and mobile devices.It helps you in wide range of training including Learning Management Systems (LMS),Sales training, Compliance training, Franchise training and so on
features:
Upload existing document
Upload video, images and graphics
Manage groups with virtual class
ProProfs Training Maker is the easiest online tool to meet all your training requirement and enhance business productivity.Training courses can be created and accessed, anywhere,anytime even when you...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Automate and empower customer support with intelligent knowledge, by sharing accurate knowledge at the right time.
ComAround Knowledge automate and empower customer support with intelligent knowledge. It is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time. Customer Support and Service Desks solves problems faster, handles increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience.
ComAround Knowledge automate and empower customer support with intelligent knowledge. It is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
AirMason is uniquely positioned to bring best-in-class design and technology to HR, with an emphasis on employee documents.
AirMason is an ever-evolving platform that is designed to help HR teams increase efficiency when it comes to document creation, design, distribution, and collection of signatures - all in real time.
AirMason's helps you transform your existing handbook process into a clean & efficient single source of truth that is aligned with your brand and culture and provides automation to save your team time.
AirMason is an ever-evolving platform that is designed to help HR teams increase efficiency when it comes to document creation, design, distribution, and collection of signatures - all in real time....
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Spekit is the #1 digital adoption & enablement platform. Help your team learn while working in the tools they already use.
Spekit is an in-app learning and digital companion that helps employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work.
Built by sales ops professionals for growing & remote teams, Spekit blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training.
Spekit is an in-app learning and digital companion that helps employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
eKMS helps your customers and agents quickly and intuitively find the information they need.
eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.
eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Transform your IT service management with a fully integrated ITSM platform that can be configured to your needs.
C2 ATOM is an integrated IT service management software designed for companies seeking to provide quality service delivery. It is also an ITIL certified service center designed to improve your operational efficiency and automate all your incident, problem and request management processes. Provide the best possible user experience with C2 ATOM, an unrivaled, fully automated, bespoke ITSM platform.
C2 ATOM is an integrated IT service management software designed for companies seeking to provide quality service delivery. It is also an ITIL certified service center designed to improve your...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Software for creating on-line manuals, user guides, help files, and support documentation for software products and services.
Software for creating on-line manuals, user guides, help files, and support documentation for software products and services.
Software for creating on-line manuals, user guides, help files, and support documentation for software products and services.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack - where your team works!
Manage Employee Requests for IT, HR, Facilities and Office Manager.
Collect, manage and resolve tickets in Slack in real-time.
OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions.
Need a snack in a pantry? Want to book a flight? Order some lunch? No more emails, texts or calls. Simply message OfficeAmp and get stuff done around the office.
Manage Employee Requests for IT, HR, Facilities and Office Manager.
Collect, manage and resolve tickets in Slack in real-time.
OfficeAmp makes it easy for office managers and admins to run an...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
A database of procedures, guides and FAQs, available internally and/or for clients and suppliers. Quick search by tag. Multi-language.
Deepser allows you to create a shared database of technical manuals, procedures, guides and FAQs, which can be consulted internally and/or by customers and suppliers. Stay in control of shared information and create more KBs, also in different languages. Allow faster training of new employees and improve team productivity. Increase self-resolution of tickets by making the article appear thanks to tags and keywords. Deepser is modular, scalable and quick to implement.
Deepser allows you to create a shared database of technical manuals, procedures, guides and FAQs, which can be consulted internally and/or by customers and suppliers. Stay in control of shared...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Empower first-time-right in manufacturing and field service engineering with digital work instructions, checklists, and SOPs.
Facilitate workforce excellence through digital standard work.
The SwipeGuide platform and apps empower food and beverage manufacturers to improve operational knowledge and performance across sites, lines, and teams.
Our customers - including Heineken, PepsiCo, Orkla, and Coca-Cola - improve First-Time-Right (+26%) while improving knowledge retention by 25%.
Digital standard work drives operational excellence. SwipeGuide delivers it in a way that finally makes sense.
Facilitate workforce excellence through digital standard work.
The SwipeGuide platform and apps empower food and beverage manufacturers to improve operational knowledge and performance across sites,...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity. Natural language search, advanced content creation and moderation processes combine with high levels of insight to ensure your knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise model.
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Cloud-based solution that enables businesses to manage digital resources, import/export data, generate custom reports and more.
Liberty is a versatile and engaging knowledge, content and library management system. It is one of the most functional rich and customisable solutions available across the world. It provides a platform for the discovery and delivery of traditional and digital resources, offering anywhere, anytime e-content on modern mobile devices. Liberty is a cost effective partner for time poor library staff to increase workflow efficiencies and provide value added services to library users.
Liberty is a versatile and engaging knowledge, content and library management system. It is one of the most functional rich and customisable solutions available across the world. It provides a...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
A Q&A knowledge sharing platform allowing users to ask questions, receive answers, and browse content and articles.
Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource while automating the answering of questions by up to 60%. It allows users to ask questions, receive quality answers, and browse helpful content & articles to effectively meet the information demands of your customers about your products and services. Each system comes with admin tools to customize, manage and grow an efficient knowledge base.
Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource while automating the answering of questions...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
ExxpertApps is an all-in-one Next Generation Business Application in the cloud for sales, marketing, project management & invoicing
ExxpertApps is an all-in-one Next Generation Business Application in the cloud.
It improves your business performance in the areas of development, sales, marketing, procurement, training, project management, and invoicing.
With a single integrated application, you can manage, contacts, companies, customers, providers, projects, opportunities, internal resources, email campaigns, landing pages, surveys, online sales / procurement / payments, invoices, enterprise communications, etc..
ExxpertApps is an all-in-one Next Generation Business Application in the cloud.
It improves your business performance in the areas of development, sales, marketing, procurement, training, project...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge Management Software Buyers Guide
Table of Contents
What is knowledge management software?
Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.
Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.
The benefits of knowledge management software
Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:
- Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal.
- Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short.
- Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.
Typical features of knowledge management software
- Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
- Full text search: Search for specific keywords in entire documents, not just limited sections.
- Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
- Cataloging: Organize documents based on similar tags and keywords.
- Collaboration: Work together on projects by sharing information with colleagues in real time.
- Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
- Discussion boards: Ask questions and share ideas via online forums or groups.
- Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform.
- Text editor: Allow users to edit text from within the application via a built-in editor.
Considerations when purchasing knowledge management software
- Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
- Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
- Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
Relevant knowledge management software trends
- Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time.
- Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.