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Guru is knowledge management that works in your workflow, so the information you need to do your job is always at your fingertips.
Guru's knowledge management solution works in your workflow, so the information you need to do your job is always at your fingertips. By leveraging AI and our robust list of integrations, Guru delivers verified knowledge into the tools your team is already using without them needing to search. With Guru, you can allow your best and brightest to spend more time building and less time answering questions or searching for the knowledge they need to do their jobs.
Guru's knowledge management solution works in your workflow, so the information you need to do your job is always at your fingertips. By leveraging AI and our robust list of integrations, Guru...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Put the customer experience at the center of your loyalty program.
Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to your business. Build a loyalty program with benefits, vouchers, and rewards that will excite your customers. Generate a single source of truth for members that enables personalization at scale and weaves loyalty throughout the customer experience.
Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings documentation and training management into a single interface. Create, manage, and distribute content and courses across the customer lifecycle to ensure adoption, retention, and continued advocacy. Discover your enterprise's full potential!
Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Zoho Connect is a team collaboration software that brings people and the resources they need to one place, making it easier to get work
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps, build their knowledge base, manage their work plans, and also access apps designed to make team work easy and quick.With Zoho Connect, faster communication and better collaboration is guaranteed.
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Vanilla Forums is the top-rated cloud-based knowledge base & community forum software trusted by the world's top brands.
Vanilla Forums is the top-rated community powered Knowledge Base solution. With us, you can turbo charge your self-service support portal with a knowledge base curating the very best support community content with the click of a mouse. In addition to the KB, get critical feedback through an online community platform with our Ideation and Q&A addons.
Vanilla Forums is the top-rated community powered Knowledge Base solution. With us, you can turbo charge your self-service support portal with a knowledge base curating the very best support...
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- Knowledge Base Management
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- Full Text Search
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Bolster team knowledge so you can increase productivity, decrease cycle times and accelerate time to market.
Have you ever been asked, “How do I do that again?” We have. That’s why we created a knowledge sharing and collaboration management platform. Never lose important team knowledge again. Whether you’re a small, agile team or a large, dispersed team working at an Enterprise company, Stack Overflow for Teams is your go-to for knowledge sharing and collaboration. We value openness and transparency, so we offer Stack Overflow for Teams for up to 50 users, for free, forever.
Have you ever been asked, “How do I do that again?” We have. That’s why we created a knowledge sharing and collaboration management platform. Never lose important team knowledge again. Whether you’re...
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- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Online LMS allows businesses, training institutes to provide end-to-end training solutions to their employees, partners and customers.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and certification programs which can be taken from anywhere, anytime using a web browser or native iPad/Android app. The system tracks all activities and provides dynamic reporting. EduBrite is integrated with other enterprise products like Atlassian Confluence, Google Apps, Yammer, WebEx and Citrix.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind,...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
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- Content Management System (CMS) Software
TechScholar boosts your reps selling power with custom Product Sales Training Modules delivered on our proprietary cloud-based LMS.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful modules highlight your products' KVPs and targeted selling opportunities to fast-track learning and boost sales; a TechScholar custom, co-branded LMS Campus cuts training costs for even the most complex sales teams. Management receives key metric reporting on their reps engagement and comprehension.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful...
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- Self Service Portal
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- Content Management System (CMS) Software
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Amplify the knowledge at the center of your IT organization with Alloy Navigator's Knowledge Management capabilities. Time-saving features like technician quick article builds articles from tickets and multi-stage approvals ensure creation and revisions are controlled. Couple that with intelligent categorization, a permission layer and Self-Service Portal integration and you've got yourself the perfect Knowledge Base solution for all your Service Management needs.
Amplify the knowledge at the center of your IT organization with Alloy Navigator's Knowledge Management capabilities. Time-saving features like technician quick article builds articles from tickets...
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- Knowledge Base Management
- Self Service Portal
- Full Text Search
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Knowledge management solution that supports course curation, knowledge sharing, user training, social collaboration, and more.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization.
In the era of social media and peer contribution the workforce culture has changed. Traditional learning management solutions cant catch up with the ever-changing landscape. Schoox offers the most powerful modern learning and knowledge management system.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization.
In the era of...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Clinked offers customisable client portals for businesses. Securely share files, communicate with clients and keep track of your tasks.
Clinked streamlines client and team interactions in white-label, secure and mobile portal. Used by businesses across industries, Clinked provides feature-rich portals delivering high-touch branded experience to your clients whilst improving communication, security and processes for your client-facing teams. Key portal features include file sharing, integrated group chat, task management, discussions forums, team calendars, branded mobile app and more. Sign up for a free 10-day trial today.
Clinked streamlines client and team interactions in white-label, secure and mobile portal. Used by businesses across industries, Clinked provides feature-rich portals delivering high-touch branded...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Cloud-based solution that helps businesses streamline workforce processes with performance monitoring, content management and more.
SocialChorus is the leading workforce communications platform that empowers companies to work as one. We believe a business is only as strong as its peoplethats why we built the only end-to-end solution that can reach, inform, and align every worker with their organization. Employees can feel like an important part of something greater than themselves and find meaning in a job well done. Communicators and leaders can focus on the message, while the platform ensures the content is delivered to
SocialChorus is the leading workforce communications platform that empowers companies to work as one. We believe a business is only as strong as its peoplethats why we built the only end-to-end...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Stay on the pulse of your organization.
Simply. Quickly. From anywhere.
Speakap provides branded communication platforms that foster structured dialogue with frontline employees. You can support and inform your entire workforce from anywhere at any time with Speakap's robust feature set.
Used by 350+ brands in 27 countries, clients include Marriott Hotels, Rituals, SuitSupply and Bosch.
Speakap provides branded communication platforms that foster structured dialogue with frontline employees. You can support and inform your entire workforce from anywhere at any time with Speakap's...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Jive's Interactive Intranet software provides a single platform for corporate communication, employee engagement and collaboration.
Jive Interactive Intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It's a one-stop-shop for corporate communications, employee engagement and high-performance teamwork. AI-powered PeopleGraph technology proactively connects employees with people and information they need to know. Jive's integrated, out-of-the-box solution reduces cost of ownership and enhances other applications, like Microsoft Office 365.
Jive Interactive Intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It's a one-stop-shop for corporate...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
BlogIn is the beautifully simple internal blog and knowledge sharing platform for teams of all sizes.
BlogIn is a beautifully simple internal blog and knowledge-sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way communication channel inside an organization, where everyone can ask a question and get the information they need to make faster and smarter decisions. It's intuitive and easy to use, so everyone can quickly get on board, which is one of the reasons why it works so well as the internal communication tool.
BlogIn is a beautifully simple internal blog and knowledge-sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Teamwork Spaces, a knowledge base software, is the best place to organize and access your team and company content.
Teamwork Spaces, a knowledge base software, is the best place to organize and access your team and company content.
A centralized workspace for your team to create, edit, collaborate, and share content across teams and with clients.
Try it today with a 30 day free trial!
Teamwork Spaces, a knowledge base software, is the best place to organize and access your team and company content.
A centralized workspace for your team to create, edit, collaborate, and share...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Replace your outdated intranet software with Axero. 100% useful. 100% customizable. 100% loved by over 6 million people.
Intranet Software that unifies teams and accelerates growth. Communicate with your team, share and manage company knowledge, accelerate collaboration, and create a culture of transparency and trust. Streamline projects with one easy-to-access hub designed to unite and engage your employees. Axero is trusted by some of the world's most thriving companies, 97% of which are still actively using the platform after 5 years. We make implementation easy - join 6,000,000+ happy users today!
Intranet Software that unifies teams and accelerates growth. Communicate with your team, share and manage company knowledge, accelerate collaboration, and create a culture of transparency and trust....
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the knowledge management & helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API, app development framework.
Deskpro is the knowledge management & helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes:...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Slab is a knowledge hub for the modern workplace.
Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub and G Suite.
Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Organize an internal or public knowledge base that can be easily embedded in your support system to improve self-service.
UseResponse helps you to organize an internal or public knowledge base that can be easily embedded in your support system to improve self-service. Reduce customer support expenses and improve customer satisfaction by creating an extensive knowledge base. For better self-service can be supplemented by community software, chatbot, and ticketing system. Available in SaaS & On-Premise.
Highly customizable, scalable, and flexible. Free 14-day trial.
UseResponse helps you to organize an internal or public knowledge base that can be easily embedded in your support system to improve self-service. Reduce customer support expenses and improve...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Improve two-way communication, employee experience & culture -- and get more from the tools your people rely on today.
Switch to a cutting-edge intranet to deliver a better employee experience and build a silo-free culture. Igloo’s digital workplace solutions are designed for internal communications and discovery. They'll also help your entire workforce (from 500 to 5,000+) get more from the tools they rely on for daily collaboration and knowledge management, like Microsoft Teams and SharePoint. And analysts and community managers highlight Igloo’s customer support and services – from day one onward.
Switch to a cutting-edge intranet to deliver a better employee experience and build a silo-free culture. Igloo’s digital workplace solutions are designed for internal communications and discovery....
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
SmarterU is the perfect LMS to deliver compliance or soft skills training for 500 - 10,000+ learners.
Need to deliver compliance or soft skills training for 500 - 10,000+ learners?
SmarterU has what you need in an LMS - backed by our amazingly responsive Customer Care team for coaching, training, support. Dynamic learning plans, eCommerce, KnowledgeBase, Instructor-led training, Custom Reports, Course Builder, SCORM/xAPI compliant and more.
We're committed to your corporate training success and want to be your partner in team or client training.
Need to deliver compliance or soft skills training for 500 - 10,000+ learners?
SmarterU has what you need in an LMS - backed by our amazingly responsive Customer Care team for coaching, training,...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
AnswerHub is a knowledge sharing and community building platform for developers.
AnswerHub is built specifically with developers in mind. With features like ideation, advanced analytics, advanced search, and customizable themes and configurations, AnswerHub is the perfect solution for companies and teams who need to engage internal and 3rd-party developers. Some of the most developer-centric companies in the world use AnswerHub for productivity and knowledge sharing including IBM, LinkedIn, Epic Games, and Disney Pixar.
AnswerHub is built specifically with developers in mind. With features like ideation, advanced analytics, advanced search, and customizable themes and configurations, AnswerHub is the perfect...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Citavi is the only all-in-one scholarly note taking and reference management application.
Citavi is the only all-in-one scholarly note taking and reference management application. Search, organize, collaborate, take notes, write and manage citations all within one platform.
Citavi is the only all-in-one scholarly note taking and reference management application. Search, organize, collaborate, take notes, write and manage citations all within one platform.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one automation platform that enables agents to offer faster customer support and delivering a personalized experience. Offer content in multiple languages and use bots to help customers find the exact article ¿ all with a single data source for your customers. With an integrated Knowledge Base, your support team can easily help users find the right article, plus an additional range of communication tools in a single platform. See how User.com can improve your knowledge base
User.com is an all-in-one automation platform that enables agents to offer faster customer support and delivering a personalized experience. Offer content in multiple languages and use bots to help...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Trusted by thousands of flexi
Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Easily spread your docs across your team, catch up on what your team's been working on and give feedback to move your projects forward. Trusted by thousands of flexible and remote teams.
Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Easily spread your docs across your team, catch up on what your team's been working on and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Full-suite collaboration platform that allows you to capture, store, organize, annotate, share, tag, and manage content.
Clipicious is a full-suite collaboration platform that allows users to capture, customize, organize, and share content with other users. With the web clipper tool, any site, document, image, or video can be captured with just one click and made ready to annotate and customize. Clipicious also includes time tracking, user permissions, and a robust set of content editing tools making it one of the most versatile collaboration tools on the market.
Clipicious is a full-suite collaboration platform that allows users to capture, customize, organize, and share content with other users. With the web clipper tool, any site, document, image, or video...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
The Nuxeo Platform provides every core knowledge management capability you would expect from an enterprise platform.
Large enterprise organizations use the Nuxeo Platform to build intelligent knowledge management systems for searching, managing, and accessing otherwise hidden information across multiple systems. With a flexible metadata model, intuitive search capabilities, native workflows, connectors, and analytics, the Nuxeo Platform is ideal for complex knowledge management applications.
Large enterprise organizations use the Nuxeo Platform to build intelligent knowledge management systems for searching, managing, and accessing otherwise hidden information across multiple systems....
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Create your perfect intranet quickly and easily with MyHubs low-cost, cloud-based intranet, complete with powerful business tools.
Quickly and easily get to grips with your company-wide knowledge with MyHubs cloud-based intranet software. MyHub is a low-cost intranet solution that provides an out of the box intranet with a range of powerful business tools designed to improve internal communications, knowledge management, and employee engagement. Such as staff directory, profiles, secure login, mobile friendly, document/file storage, blogs, forums, custom pages.
Quickly and easily get to grips with your company-wide knowledge with MyHubs cloud-based intranet software. MyHub is a low-cost intranet solution that provides an out of the box intranet with a range...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Cloud-based service desk software designed to provide you with everything you need for one low price.
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release, Project, and Knowledge management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, SeamlessDesk does not restrict you with high-priced or tiered plans to access the features you want or need.
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change,...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
IdeaScale is innovation management software that uses crowdsourcing to gather ideas and develop them into a new product or process.
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation. IdeaScales client roster includes industry leaders, such as the White House, Cisco, and others.
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Produce high-quality elearning with Elucidat's award-winning authoring platform. The fastest way to produce awesome training at scale!
Enable anyone to create training 4x faster, without risking quality.
Simply start from one of our expert-designed templates, apply your brand, and add content.
Use Advanced User Management to recreate your real-life workflows with roles that reflect your organization.
Collaborate with industry-leading review features, easily localize and translate courses, launch with rapid release and share via our elearning portal.
Plus, with excellent support, Elucidat is your partner in success.
Enable anyone to create training 4x faster, without risking quality.
Simply start from one of our expert-designed templates, apply your brand, and add content.
Use Advanced User Management to...
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- Knowledge Base Management
- Self Service Portal
- Full Text Search
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Help customers, help themselves! Elevio delivers self-service support on-demand to your customers, when and where they need it.
Elevio makes your products easier to learn.
We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using Elevio to improve retention and reduce complaints. Sign up for our free 14-day trial today.
Elevio makes your products easier to learn.
We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Happeo is a knowledge management platform specifically built for companies that use Google Workspace (Gmail / Drive).
Happeo is a knowledge management platform built for companies that use Google Workspace that connects your people, knowledge and tools into a unified hub for collaboration and communication.
Happeo is a knowledge management platform built for companies that use Google Workspace that connects your people, knowledge and tools into a unified hub for collaboration and communication.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner.
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%.
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
A market-leading learning experience platform and consultancy, helping organizations create a highly engaged learning culture.
Founded in late 2015 in the U.K., SmartUp.io started off as a peer-to-peer learning app to facilitate knowledge exchange between entrepreneurs from the Founders Forum network.
Today, we are a mobile-first learning platform where users can create, consume, and share content. Our simple content creation tool, gamification elements, and data analytics allow trainers to easily create highly engaging learning experiences for their users. We also offer a white-label solution for trainers.
Founded in late 2015 in the U.K., SmartUp.io started off as a peer-to-peer learning app to facilitate knowledge exchange between entrepreneurs from the Founders Forum network.
Today, we are a...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Our FAQ Knowledge Base lets your users find their own answers via natural language search or browse.
Our FAQ Knowledge Base lets your users find their own answers via natural language search or browse. Complete look and feel control. Fully responsive. Use your own domain. Collect user feedback. Extensive publishing and approval options. Turn tasks and procedures into Workflows. Easily create forms, surveys, wizards, questionnaires. We also plug into 1500+ other apps! Malcolm! can be fully hosted by us or bring into your current site via embeds, widgets, plugins, pop-ups etc.
Our FAQ Knowledge Base lets your users find their own answers via natural language search or browse. Complete look and feel control. Fully responsive. Use your own domain. Collect user feedback. ...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Bold360's knowledge base software creates a centralized, intelligent home for your agents and AI bots to access company knowledge.
Bold360's knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and AI chatbots are always armed with everything they need to create great outcomes. Bold360's knowledge management system identifies friction points and gaps where new knowledge articles are required. You'll know exactly where to focus in order to work more efficiently.
Bold360's knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and AI chatbots are always armed with everything they need to create great...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
In-App Knowledge Base to help you reduce Support Tickets work by more than 40%.
In-App Knowledge Base to help you reduce the number of support tickets that you manage every day.
Users can find answer to their question when they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero.
The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve. Try it today!
In-App Knowledge Base to help you reduce the number of support tickets that you manage every day.
Users can find answer to their question when they need it the most: in your app. No need to leave,...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow.
Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow.
Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
XWiki is a powerful Open Source knowledge management platform that helps businesses save time and money while enhancing collaboration.
XWiki is a powerful Open Source knowledge management platform that helps businesses save time and money while enhancing collaboration. It allows users across different departments to stay on the same page by accessing critical information in a fast and efficient way. Email overload, silos, and loss of knowledge when key employees leave are long forgotten. With XWiki, vital information is only a click away, operations costs are reduced and data loss is prevented through backups.
XWiki is a powerful Open Source knowledge management platform that helps businesses save time and money while enhancing collaboration. It allows users across different departments to stay on the same...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
A software system that can help you manage every aspect of a scaled innovation program, from concept to reality.
Planbox is a pioneering provider of cloud-based AI-powered agile innovation software. With its one-of-a-kind workflow, Planbox helps organizations innovate consistently and experiment cost-effectively by creating an innovation ecosystem for crowdsourcing with employees, customers, and others. Planbox has helped world-leading organizations generate well over $5B of ROI through innovation initiatives that have led to new revenue and cost reduction opportunities.
Planbox is a pioneering provider of cloud-based AI-powered agile innovation software. With its one-of-a-kind workflow, Planbox helps organizations innovate consistently and experiment cost-effectively...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
ProProfs Knowledge Base software is ideal for creating a knowledge base, FAQs, help sites, documentation, user manuals, and more.
Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched features, smart settings, and integrations, the software is immensely helpful for reducing customer support tickets, managing business knowledge, and facilitating easy access to it. The software is widely used by organizations across the globe to achieve their organizational objectives.
Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
An award-winning product training LMS & a robust sharing network of 5K+ industry partners. Ready for the power of the BlueVolt network?
For BlueVolt, eLearning is the new marketing. Our solution combines an award-winning product training LMS platform with a robust sharing network of more than 5,000 manufacturers, distributors, buying groups, and associations. Inside the network, partners promote and share up-to-date product knowledge direct from the source. BlueVolt is more than just an LMS. We are the channel marketing solution that will amplify your business reach and boost your sales. Are you ready to join the network?
For BlueVolt, eLearning is the new marketing. Our solution combines an award-winning product training LMS platform with a robust sharing network of more than 5,000 manufacturers, distributors, buying...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge Management Software Buyers Guide
Table of Contents
What is knowledge management software?
Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.
Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.
The benefits of knowledge management software
Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:
- Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal.
- Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short.
- Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.
Typical features of knowledge management software
- Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
- Full text search: Search for specific keywords in entire documents, not just limited sections.
- Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
- Cataloging: Organize documents based on similar tags and keywords.
- Collaboration: Work together on projects by sharing information with colleagues in real time.
- Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
- Discussion boards: Ask questions and share ideas via online forums or groups.
- Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform.
- Text editor: Allow users to edit text from within the application via a built-in editor.
Considerations when purchasing knowledge management software
- Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
- Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
- Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
Relevant knowledge management software trends
- Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time.
- Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.