---
description: Compare the top Help Desk & Ticketing Software software and providers on Capterra Israel. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
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title: Help Desk & Ticketing Software - Compare Prices & Top Sellers - Capterra Israel 2026
---

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# Help Desk & Ticketing Software

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> Help Desk software enables organizations to respond more efficiently to users, answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users, and customers. This facilitates the flow of new information from users, contributing to an organization's existing knowledge base.

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## Products

1. [Atera](https://www.capterra.co.il/software/144309/atera) — 4.5/5 (446 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.5/5 (685 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
3. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Mint Service Desk](https://www.capterra.co.il/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers.
5. [TeamViewer ONE](https://www.capterra.co.il/software/122252/teamviewer) — 4.6/5 (11620 reviews) — Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time.
6. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
7. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
8. [BeyondTrust Remote Support](https://www.capterra.co.il/software/86962/bomgar) — 4.6/5 (2009 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
9. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
10. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
11. [Odoo](https://www.capterra.co.il/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
12. [Intercom](https://www.capterra.co.il/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
13. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 \#1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise.
14. [EngageBay CRM](https://www.capterra.co.il/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
15. [TeamSupport](https://www.capterra.co.il/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
16. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
17. [ISL Light](https://www.capterra.co.il/software/146892/isl-light) — 4.7/5 (779 reviews) — ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
18. [JIRA Service Management](https://www.capterra.co.il/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
19. [Apptivo](https://www.capterra.co.il/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
20. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support.
21. [Spiceworks Cloud Help Desk](https://www.capterra.co.il/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
22. [CXone Mpower](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
23. [SolarWinds Service Desk](https://www.capterra.co.il/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — An enterprise service desk with intentional, right-sized AI to cut resolution time. Easy to use, fully integrated, and sets up in days.
24. [Agile CRM](https://www.capterra.co.il/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
25. [SysAid](https://www.capterra.co.il/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.il/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software)
- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.il/directory)

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Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.il/software/136189/salesforce","@type":"ListItem"},{"name":"ISL Light","position":17,"description":"ISL Light is a remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users.  Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. \nRich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/41a250f0-063a-4fd1-827a-1a62c8d3db46.png","url":"https://www.capterra.co.il/software/146892/isl-light","@type":"ListItem"},{"name":"JIRA Service Management","position":18,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.co.il/software/138769/jira-service-management","@type":"ListItem"},{"name":"Apptivo","position":19,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.co.il/software/1011835/apptivo","@type":"ListItem"},{"name":"Tidio","position":20,"description":"Tidio is a help desk software suite that features live chat, help desk ticket management, chatbot, and AI agent options.\n\nManage all your client interactions in a single dashboard—be it social media, your website, or email.\n\nProvide automated support 24/7, even if you're off-line, with rules-based automation flows in your chatbot.\n\nEnable Lyro, Tidio's AI agent for customer service, and achieve up to a 64% resolution rate for all incoming tickets. Lyro, the conversational AI agent, is trained on your knowledge base and FAQs to provide truthful answers in your brand tone without hallucinating. If Lyro can't provide help, it will seamlessly escalate to a human agent.\n\nWith Tidio's help desk software, you'll manage all tickets in a single platform no matter if they come from social media, your website, store, or email.\n\nAll plans come with a 7-day trial. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.co.il/software/144040/tidio-chat","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk","position":21,"description":"The Spiceworks IT Cloud Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. \n\nStart tackling tickets in minutes with a simple-to-use help desk software.  Plus, it's more than just ticket tracking: understand (and change) team behavior and articulate your value to the business. \n\nLearn more about the two plan types:\n1. Core (free) \n2. Premium (paid), monthly or annual","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8aaae139-0b2a-4c4a-ac09-ca3af9dc5a7d.png","url":"https://www.capterra.co.il/software/102709/spiceworks-it-help-desk","@type":"ListItem"},{"name":"CXone Mpower","position":22,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.il/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":23,"description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.il/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":24,"description":"Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.il/software/135148/agile-crm","@type":"ListItem"},{"name":"SysAid","position":25,"description":"SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.co.il/software/107225/sysaid","@type":"ListItem"}],"numberOfItems":25}
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