---
description: Discover and compare Free Help Desk & Ticketing Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Help Desk & Ticketing Software - Capterra Israel 2026
---

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# Help Desk & Ticketing Software

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> Help Desk software enables organizations to respond more efficiently to users, answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users, and customers. This facilitates the flow of new information from users, contributing to an organization's existing knowledge base.

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## Products

1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
2. [TeamViewer ONE](https://www.capterra.co.il/software/122252/teamviewer) — 4.6/5 (11641 reviews) — Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time.
3. [Connecteam](https://www.capterra.co.il/software/153140/connecteam) — 4.6/5 (5316 reviews) — Connecteam is one app for all your business management needs, like team scheduling, time tracking, task management, and communication.
4. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
5. [Odoo](https://www.capterra.co.il/software/135618/odoo) — 4.2/5 (1333 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
6. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 \#1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise.
7. [EngageBay CRM](https://www.capterra.co.il/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
8. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
9. [JIRA Service Management](https://www.capterra.co.il/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
10. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support.
11. [Spiceworks Cloud Help Desk](https://www.capterra.co.il/software/102709/spiceworks-it-help-desk) — 4.4/5 (586 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
12. [Agile CRM](https://www.capterra.co.il/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
13. [Supremo Remote Desktop](https://www.capterra.co.il/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) — Remote support software with built-in Help Desk: Support Queue, Support Team, per-contract billing, RMM and remote access in one tool.
14. [ServiceNow](https://www.capterra.co.il/software/152871/servicenow) — 4.5/5 (361 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
15. [Superchat](https://www.capterra.co.il/software/210968/superchat) — 4.8/5 (316 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
16. [ManageEngine ServiceDesk Plus](https://www.capterra.co.il/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
17. [Help Scout](https://www.capterra.co.il/software/136909/help-scout) — 4.6/5 (226 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
18. [HubSpot Service Hub](https://www.capterra.co.il/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
19. [Kayako](https://www.capterra.co.il/software/80775/kayako) — 4.0/5 (176 reviews) — Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
20. [Gist](https://www.capterra.co.il/software/188710/gist) — 4.7/5 (149 reviews) — Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
21. [Crisp](https://www.capterra.co.il/software/151292/crisp) — 4.6/5 (148 reviews) — Your all-in-one helpdesk platform to scale customers' relationship
22. [Pandora FMS](https://www.capterra.co.il/software/151020/pandora-fms) — 4.5/5 (125 reviews) — With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution.
23. [Web Help Desk](https://www.capterra.co.il/software/179421/web-help-desk) — 4.1/5 (124 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
24. [Faveo Helpdesk](https://www.capterra.co.il/software/147036/faveo-helpdesk) — 4.5/5 (118 reviews) — A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.
25. [Plivo](https://www.capterra.co.il/software/164618/plivo) — 4.3/5 (84 reviews) — Plivo's SMS and Voice API platform offers businesses a simple, fast, and scalable way to modernize their customer communications.

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## Related Categories

- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Service Desk Software](https://www.capterra.co.il/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software)
- [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.il/directory)

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Seamlessly connecting with the broader ServiceNow platform, it strengthens workflows across the enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.capterra.co.il/software/152871/servicenow","@type":"ListItem"},{"name":"Superchat","position":15,"description":"Superchat gives businesses the tools they need to communicate efficiently. The messaging platform helps businesses from different industries create unique customer experiences. Our unified inbox combines channels like WhatsApp, Instagram, E-Mail etc. in one software. Superchat also allows sending personalized WhatsApp newsletters that are GDPR-compliant and tailored to your target group, using WhatsApp automations, chatbots and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ea6b7f5-5aff-4f37-9f16-8dad13fd09bd.png","url":"https://www.capterra.co.il/software/210968/superchat","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":16,"description":"ServiceDesk Plus empowers IT help desks to accelerate resolution timelines with no-code help desk automations, ticketing workflows, SLAs, AI-powered chatbot, and employee self-service portal. Incident tickets and service requests can be categorized, prioritized, and routed to specialized help desk technicians automatically. ServiceDesk Plus also enables other departments like HR, facilities, and finance to set up their help desks on the same platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.co.il/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Help Scout","position":17,"description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.co.il/software/136909/help-scout","@type":"ListItem"},{"name":"HubSpot Service Hub","position":18,"description":"HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find a shared inbox to unite teams, a knowledge base, to help customers help themselves; customer feedback, surveys and insights designed to give you a pulse on customer happiness; and reporting and automation throughout all tools to help scale and unlock insights. 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The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.capterra.co.il/software/80775/kayako","@type":"ListItem"},{"name":"Gist","position":20,"description":"Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.\n\nToday, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/603dee51-2139-4e51-942f-d220fa861cba.png","url":"https://www.capterra.co.il/software/188710/gist","@type":"ListItem"},{"name":"Crisp","position":21,"description":"Build your helpdesk platform through Crisp and start to help your customers seamlessly.\nWith Crisp team inbox,  centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, Crisp simplifies the way companies help leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.co.il/software/151292/crisp","@type":"ListItem"},{"name":"Pandora FMS","position":22,"description":"Pandora FMS gives you the agility to find and solve problems quickly, scaling them so they can be derived from any source, on-premise, multi-cloud or both of them mixed. Now you have that capability across your entire IT stack and analytics to find any problem, even the ones that are hard to find.\n\nThanks to more than 500 plugins available, you can control and manage any application and technology, from SAP, Oracle, Lotus, Citrix or Jboss to VMware, AWS, SQL Server, Redhat, Websphere, etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5bef509f-7f39-453e-b93b-1b22362e7241.png","url":"https://www.capterra.co.il/software/151020/pandora-fms","@type":"ListItem"},{"name":"Web Help Desk","position":23,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.co.il/software/179421/web-help-desk","@type":"ListItem"},{"name":"Faveo Helpdesk","position":24,"description":"Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.\n\nWith its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.\n\nFaveo also provides multi-channel support (email, chat, and integrations), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.co.il/software/147036/faveo-helpdesk","@type":"ListItem"},{"name":"Plivo","position":25,"description":"Plivo offers a simple, fast, and scalable way to modernize customer communications. More than 70,000 businesses use Plivo to quickly integrate SMS and Voice technology without overhauling their existing knowledge base, systems or teams. Plivo has direct relationships with over 1600 carrier networks in 190 countries and brings together deep telecommunications and modern software development experience to address the needs of today's businesses - quality, scale, speed, and agility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1fcb2722-883d-4391-8121-9c19ce6b3949.png","url":"https://www.capterra.co.il/software/164618/plivo","@type":"ListItem"}],"numberOfItems":25}
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