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AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Learn more about AVOXI
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Giving international businesses the local presence they need to easily scale with their customers, AVOXI offers feature-rich voice technology with unparalleled coverage, quality and reliability. Learn more about AVOXI
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Giving international businesses the local presence they need to easily scale with...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Israel Local product
Axiom

Axiom

(0) Israel Local product
Axiom cloud contact center. The ultimate in flexibility and ease of integration Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams. The ultimate in flexibility and ease of integration, Axiom gives BPO Communication Centers all the tools they need to provide high level, personalized service to clients worldwide. Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimizati...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. Learn more about Twilio
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Hosted Predictive Dialer, Auto-Dialer, SMS and Voice Broadcast system. Multi-Tenant with billing and white-labelling. Learn more about DialerAI
DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. DialerAI is ideal for Telcos and call centers as it is multi-tenant with billing and white-labeling, is available worldwide and economical to run as you choose your own Voice Provider. Learn more about DialerAI
DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a single place. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. With LiveAgent, providing world-class customer service is easy. Start your free trial, no CC required. Learn more about LiveAgent
LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Bitrix24 is#1 free CRM and call center software used by over 8 million companies. 100% free for up to 12 agents. Cloud and open source. Learn more about Bitrix24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Learn more about Bitrix24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provi...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution Learn more about LiveVox
LiveVox (Nasdaq: LVOX) is a powerful, next-generation contact center platform that powers more than 14 billion interactions a year. With 20 years of cloud experience and expertise, they seamlessly integrate omnichannel communications, CRM, AI, and WFO to deliver exceptional agent and customer experiences. Their reliable, easy-to-use technology helps maximize contact center performance, along with their battle-tested risk mitigation and security tools to help clients maximize their potential. Learn more about LiveVox
LiveVox (Nasdaq: LVOX) is a powerful, next-generation contact center platform that powers more than 14 billion interactions a year. With 20 years of cloud experience and expertise, they seamlessly...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Learn more about Newfies-Dialer
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers. Learn more about Newfies-Dialer
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
InfoCision is a provider of traditional call center services to advanced training, quality, and efficiency services. Learn more about InfoCision
InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, & a full range of robust outbound & inbound SMS/MMS text messaging options. Learn more about InfoCision
InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfacti...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Compact cloud-based call center solution fit with outbound call automation, customer management and staff training tools. Learn more about Selmo
Cloud-based call center software fit with outbound call automation, customer management and staff training tools. Perfect solution for call centers and sales teams. By eliminating call waiting time it saves up to 80% of agents’s working hours that they can instead spend on actual talking. As a result your sales can increase thrice because your agents will handle more calls in the same amount of time! Sales workflow with Selmo is completely automated. Perfect for remote work. Learn more about Selmo
Cloud-based call center software fit with outbound call automation, customer management and staff training tools. Perfect solution for call centers and sales teams. By eliminating call waiting time...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Zendesk offers a fully integrated call center built right into its support platform.
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster. Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk.
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more.
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app.
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
Save your agents time using a powerful, connected workspace, all on the world's #1 CRM. Boost agent productivity with intelligent tools and automation. Automate routine tasks and help agents solve cases faster with contextual business processes. Pre-populate case fields and deliver AI-powered next-step recommendations right in the agent workspace. Get a complete view of your customer by connecting data across departments and back-end systems into one space for your agents.
Save your agents time using a powerful, connected workspace, all on the world's #1 CRM. Boost agent productivity with intelligent tools and automation. Automate routine tasks and help agents solve...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing. MiCloud Connect lets you move communications and collaboration to the cloud with confidence.
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing. MiCloud Connect lets you move communications and collaboration to the...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Free for 1 year.
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features.
Leading business VoIP platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.
Leading business VoIP platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Call center software for customer-centric teams. Easily integrate with 80+ CRMs and other business tools to grow your business!
Aircall is the #1 Call Center Software and surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait times and boost rep efficiency. Sales Teams love the Click-to-Dial Features & Automatic Call Logging. Join 9,000+ companies that trust Aircall to strengthen their customer relationships with industry-leading call center features like: SMS, advanced call routing, IVR, analytics + more.
Aircall is the #1 Call Center Software and surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
CloudTalk is a cloud call center software built for modern businesses. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions. Simplify the lives of your sales and customer support teams with 70+ advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE.
CloudTalk is a cloud call center software built for modern businesses. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes. Click to call directly from a contact in your CRM: enjoy fully native integrations with the best CRM tools. Use an API or Webhooks to improve processes and boost your team¿s productivity.
Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing.
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use!
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The CallRail marketing platform helps businesses market smarter, drive more quality leads and centralize communications.
The CallRail marketing platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 175,000 businesses, CallRail easily fits into existing workflows, integrates with major marketing and sales software, and scales with each customer’s needs as they grow.
The CallRail marketing platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 175,000...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Based in the UK, our hosted dialler can help grow your call centre by increasing sales, productivity and conversions.
Primo Dialler is an innovative telecommunications provider which offers call centre solutions including a Predictive Dialler and a Cloud Phone System. With a wide range of features including remote access and the ability to offer custom integration, our Dialler has helped thousands of call centres increase sales and improve efficiency. To help guide you we have an in house British based support team who are highly skilled and available 24/7. Sign up and become part of the Primo family
Primo Dialler is an innovative telecommunications provider which offers call centre solutions including a Predictive Dialler and a Cloud Phone System. With a wide range of features including remote...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Leading global provider of AI-powered omnichannel cloud contact center software.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics.
Zingtree makes it easy to create simpler, smarter call scripts that guide your agents through complex conversations ¿ with no coding required. Zingtree integrates with a wide variety of tools like Salesforce, Zendesk, and more, so information stays in sync, notes get automatically added to your CRM, and agents can see both customer info and the call script on the same screen.
Zingtree makes it easy to create simpler, smarter call scripts that guide your agents through complex conversations ¿ with no coding required. Zingtree integrates with a wide variety of tools like...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Fully featured VoIP SIP softphone, available on Mac, Windows, iOS and Android. Auto-answer, call transfer, hold and recording.
Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call transfer and call hold functions. Set-up meetings with multi-way audio/video calls. In need of a quick answer? Send contacts instant messages and share documents. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution.
Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions.
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
MightyCall's VoIP is designed for small business and entrepreneurs.
MightyCall is a virtual phone system provider. MightyCall's VoIP is designed for small business and entrepreneurs. MightyCall is easy, affordable, and effective. You dont need any special hardware, we dont bill per user like the majority of the industry, and we dont charge you per feature like others.
MightyCall is a virtual phone system provider. MightyCall's VoIP is designed for small business and entrepreneurs. MightyCall is easy, affordable, and effective. You dont need any special hardware,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center

Call Center Buyers Guide

What is call center software?

Call center software helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.

While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call center systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.

Benefits of call center software

  • Enhanced agent productivity and efficiency : Call center solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimize idle time, and modulate call speed and wait times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call center solutions help businesses improve operations and address more customer queries by maximizing time and resources.
  • Improved customer relations : Call center systems help businesses stay connected with their customers and deliver a more personalized and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.

Typical features of call center software

  • Built-in telephony: Make phone calls from internet-enabled devices.
  • Call routing: Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
  • Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
  • Call logging: Collect, record, and analyze calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
  • Call recording: Record inbound and/or outbound calls to a call center and maintain a central repository of all recordings for training and quality monitoring purposes.
  • Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.

Considerations when purchasing call center software

  • Type of deployment: Call center solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customizable call center solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
  • Multichannel support: Call center software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
  • Voice-based customer interactions will decrease in the next two years : Call centers are shifting from traditional call center software to contact center solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). A Capterra research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
  • Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and midsize business (SMB) world : Voice- and text-based bots are effectively streamlining initial customer conversations. A Capterra research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process, and frees agents to handle more complex queries.