---
description: Compare the top Customer Service Software software and providers on Capterra Israel. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software - Compare Prices & Top Sellers - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Qiscus](https://www.capterra.co.il/software/1026338/qiscus) — 4.4/5 (7 reviews) — It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc.
2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18811 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
3. [Webex Suite](https://www.capterra.co.il/software/733/webex) — 4.4/5 (7416 reviews) — Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one.
4. [Dynamics 365](https://www.capterra.co.il/software/157279/dynamics-365) — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
5. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
6. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
7. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
8. [NetSuite](https://www.capterra.co.il/software/135757/netsuite) — 4.2/5 (2077 reviews) — NetSuite is the AI-powered cloud ERP that unifies financials and operations to help businesses grow and scale.
9. [ScreenConnect](https://www.capterra.co.il/software/147830/ScreenConnect) — 4.7/5 (1903 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
10. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
11. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1727 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
12. [Odoo](https://www.capterra.co.il/software/135618/odoo) — 4.2/5 (1333 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
13. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
14. [Act\!](https://www.capterra.co.il/software/133171/act) — 3.9/5 (936 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
15. [EngageBay CRM](https://www.capterra.co.il/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
16. [TeamSupport](https://www.capterra.co.il/software/87908/teamsupport) — 4.5/5 (850 reviews) — We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
17. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
18. [JIRA Service Management](https://www.capterra.co.il/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
19. [Talkdesk](https://www.capterra.co.il/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
20. [Apptivo](https://www.capterra.co.il/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
21. [Lime Connect](https://www.capterra.co.il/software/131558/userlike-live-chat) — 4.6/5 (649 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
22. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
23. [NiCE CXone](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
24. [SolarWinds Service Desk](https://www.capterra.co.il/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deliver world-class support for IT, as well as other departments. Boost CSAT and speed up response times with purpose-built AI tools.
25. [Agile CRM](https://www.capterra.co.il/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.

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## Related Categories

- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)
- [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software)
- [Chatbot Software](https://www.capterra.co.il/directory/32448/chatbot/software)
- [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software)
- [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.il/directory)

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Scale and optimise service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.il/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":18,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.co.il/software/138769/jira-service-management","@type":"ListItem"},{"name":"Talkdesk","position":19,"description":"Talkdesk is a customer experience software platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. Enterprise CCaaS supports the human workforce, while Customer Experience Automation (CXA) uses prior interactions to identify automation opportunities, enables teams to build agentic AI agents with natural language, test them before deployment, and continuously optimize them based on performance. CXA orchestrates work across AI agents, people, data, knowledge, systems, and governance.\n\nWith Talkdesk, teams can manage omnichannel engagement, routing, workforce engagement, agent guidance, analytics, and self-service; use agentic AI to reason, act, and complete multi-step work; give employees and AI agents real-time context with governance and human oversight; apply industry-specific AI, workflows, and integrations across more than 12 industries; and deploy CXA with Talkdesk CCaaS or an existing contact center.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.capterra.co.il/software/132852/talkdesk","@type":"ListItem"},{"name":"Apptivo","position":20,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.co.il/software/1011835/apptivo","@type":"ListItem"},{"name":"Lime Connect","position":21,"description":"Userlike is your customer service solution for website chat and mobile messaging. \n\nChat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.co.il/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":22,"description":"Tidio is a customer service software suite that features live chat, help desk ticket management, chatbot, and AI agent options.\n\nManage all your client interactions in a single dashboard—be it social media, your website, or email.\n\nProvide automated support 24/7, even if you're off-line, with rules-based automation flows in your chatbot.\n\nEnable Lyro, Tidio's AI agent for customer service, and achieve up to a 64% resolution rate for all incoming tickets. Lyro, the conversational AI agent, is trained on your knowledge base and FAQs to provide truthful answers in your brand tone without hallucinating. If Lyro can't provide help, it will seamlessly escalate to a human agent.\n\nWith Tidio's customer service software, you'll manage all tickets in a single platform no matter if they come from social media, your website, store, or email.\n\nAll plans come with a 7-day trial. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.co.il/software/144040/tidio-chat","@type":"ListItem"},{"name":"NiCE CXone","position":23,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.il/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":24,"description":"SolarWinds Service Desk empowers teams to deliver exceptional support beyond just IT. Ideally suited for Enterprise Service Management, it allows departments like HR and Facilities to manage requests alongside IT in a seamless, multi-channel environment. SolarWinds AI is intentionally built into the workflow to maximize effectiveness without adding noise—offering purposeful automation like Virtual Agents to ensure every request is answered promptly. Improve CSAT and reduce resolution times with one unified tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.il/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":25,"description":"Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.il/software/135148/agile-crm","@type":"ListItem"}],"numberOfItems":25}
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