---
description: Discover and compare Customer Service Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Customer Service Software for Windows - Price comparison & Reviews - Capterra Israel 2026
---

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# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Webex Suite](https://www.capterra.co.il/software/733/webex) — 4.4/5 (7416 reviews) — Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one.
2. [Dynamics 365](https://www.capterra.co.il/software/157279/dynamics-365) — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
3. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
4. [ScreenConnect](https://www.capterra.co.il/software/147830/ScreenConnect) — 4.7/5 (1903 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1728 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
6. [Odoo](https://www.capterra.co.il/software/135618/odoo) — 4.2/5 (1333 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
7. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
8. [Act\!](https://www.capterra.co.il/software/133171/act) — 3.9/5 (937 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
9. [EngageBay CRM](https://www.capterra.co.il/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
10. [TeamSupport](https://www.capterra.co.il/software/87908/teamsupport) — 4.5/5 (850 reviews) — We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
11. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
12. [JIRA Service Management](https://www.capterra.co.il/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
13. [Talkdesk](https://www.capterra.co.il/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
14. [Apptivo](https://www.capterra.co.il/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
15. [Lime Connect](https://www.capterra.co.il/software/131558/userlike-live-chat) — 4.6/5 (649 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
16. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
17. [NiCE CXone](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
18. [SolarWinds Service Desk](https://www.capterra.co.il/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deliver world-class support for IT, as well as other departments. Boost CSAT and speed up response times with purpose-built AI tools.
19. [Agile CRM](https://www.capterra.co.il/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
20. [Spotler CRM](https://www.capterra.co.il/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) — Manage your customer service cases from opening through to closure and view on one simple page with our CRM customer service software.
21. [FixMe.IT](https://www.capterra.co.il/software/151861/fixme-it) — 4.8/5 (389 reviews) — Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
22. [Smartsupp](https://www.capterra.co.il/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Access the tools you will need to perform effective and proactive human, chatbot and AI customer service with Smartsupp.
23. [Pipefy](https://www.capterra.co.il/software/144848/pipefy) — 4.6/5 (325 reviews) — Automate your Customer Engagement operations in minutes with ready-to-use templates. Try Pipefy for free.
24. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews) — A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT
25. [Kixie PowerCall & SMS](https://www.capterra.co.il/software/135636/kixie-powercall) — 4.6/5 (295 reviews) — Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call.

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## Related Categories

- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software)
- [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software)
- [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.co.il/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.il/directory)

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The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. 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The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.co.il/software/1011835/apptivo","@type":"ListItem"},{"name":"Lime Connect","position":15,"description":"Userlike is your customer service solution for website chat and mobile messaging. \n\nChat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. 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If Lyro can't provide help, it will seamlessly escalate to a human agent.\n\nWith Tidio's customer service software, you'll manage all tickets in a single platform no matter if they come from social media, your website, store, or email.\n\nAll plans come with a 7-day trial. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.co.il/software/144040/tidio-chat","@type":"ListItem"},{"name":"NiCE CXone","position":17,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. 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Improve CSAT and reduce resolution times with one unified tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.il/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":19,"description":"Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. 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Designed for growing teams B2B, the system gives you full case management funcationality with all activity viewed on one page.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7808050-a1b8-404c-88c8-7b4e7637f55e.png","url":"https://www.capterra.co.il/software/88929/really-simple-systems-crm","@type":"ListItem"},{"name":"FixMe.IT","position":21,"description":"Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world - including guaranteed compatibility with legacy environments such as Windows XP. FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 200 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/105710c7-d691-45a7-8237-0a283997660d.png","url":"https://www.capterra.co.il/software/151861/fixme-it","@type":"ListItem"},{"name":"Smartsupp","position":22,"description":"Customer service today requires rapid response times with virtually seamless correspondences that effectively take care of your buyers' needs. \n\nSmartsupp delivers a multichannel live chat solution with chatbots, AI shopping assistant, and all of the customer care tools you will ever likely need in order to deliver consistent and outstanding customer service.  \n\nProviding conversation management tools all the way through to AI, Smartsupp offers customer care features built to service your shoppers needs.\n\n100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be6901f5-acd1-4226-8fd7-a1a21f11e639.png","url":"https://www.capterra.co.il/software/136251/smartsupp-live-chat","@type":"ListItem"},{"name":"Pipefy","position":23,"description":"Pipefy is the one platform with everything you need for a great Customer Service operation.\n\nImprove customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform.\n\nFollow the steps of companies such as Visa, IBM, Volvo, Santander, and Kraft Heinz. Improve speed, deliver higher-quality outcomes, and make data-driven decisions with Pipefy.","image":"https://images.g2crowd.com/uploads/product/image/449a7c912c5e493a3d51990298e9b500/pipefy.png","url":"https://www.capterra.co.il/software/144848/pipefy","@type":"ListItem"},{"name":"Milvus","position":24,"description":"Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management.\nIn addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation.\n\nDesigned for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.co.il/software/202528/milvus","@type":"ListItem"},{"name":"Kixie PowerCall & SMS","position":25,"description":"Kixie PowerCall & SMS is a cloud-based sales engagement platform that combines a multi-line power dialer, business SMS, and CRM integration to help sales teams connect with more leads and manage outreach in one place.\n\nSales teams use Kixie PowerCall & SMS to automate call logging, send and receive texts, run multi-line dialing campaigns, and track performance across calls and messages. It integrates with popular CRMs to sync contact data and activity automatically.\n\nCore features include a power dialer, two-way SMS, voicemail drop, call recording, live coaching tools, and real-time reporting. AI-assisted features support call scoring and conversation analysis.\n\nThe platform suits small to midsize sales teams in industries such as real estate, insurance, financial services, and SaaS.","image":"https://images.g2crowd.com/uploads/product/image/4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png","url":"https://www.capterra.co.il/software/135636/kixie-powercall","@type":"ListItem"}],"numberOfItems":25}
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