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Field Service Management Software

Field Service Management software enables organizations to manage resources and communicate with field employees. Field Service Management systems enhance productivity by allowing constant contact between dispatch office and offsite personnel. They improve the customer experience by giving field personnel access to service histories, mapping services, scheduling tools and to the organization's knowledge base resources. Field Service Management software is related to Maintenance Management software and Service Dispatch software.

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Save time and reduce costs with innovations that reimagine your customer relationships. Learn more about Salesforce Service Cloud
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations. Learn more about Salesforce Service Cloud

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Is managing a field service team taking your time away from growing your company? Try the #1 field service management software. Learn more about Repair-CRM
Is managing a field service team taking your time away from what matters the most - growing your company? Take control of your job management, scheduling, invoicing, performance tracking, and signature collecting with the leading Field Service Management software for repair businesses. Forget about micromanagement and using outdated software - with Repair CRM, you will be able to manage all aspects of your day-to-day without a learning curve. Try 14 days for free! Learn more about Repair-CRM

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Manage mobile workforces with Synchroteam field service management (FSM) software. Create your free trial in <1 minute. Live support. Learn more about Synchroteam
Manage mobile workforces efficiently, simplify business processes and optimize costs with Synchroteam field service management (FSM) software. Synchroteam features tracking, scheduling, dispatch, calendar, job management, reporting, CRM, Time tracking, invoicing and maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks and Zoho. Create your free trial in <1 min and get organized with our affordable, powerful and customizable field service solution. Live support. Learn more about Synchroteam

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success. Learn more about Dynamics 365

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Housecall Pro is a top-rated business solution for home service professionals to streamline scheduling, dispatching, payments, & more.
Housecall Pro is a top-rated, all-in-one business solution that helps home service professionals work simpler and grow smarter. With easy-to-use digital tools for scheduling and dispatching jobs, managing payments, automating marketing efforts, and more, Housecall Pro helps Pros efficiently manage every aspect of their business all in one place. Learn more about Housecall Pro

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Mobile-first, user-friendly design to improve collaboration. Eliminate information silos and keep crews building with updated docs.
Access essential project information in the field: docs, drawings, schedules, and more. Ensure your team is always working from the most up-to-date information and can easily create, track, and manage issues. From RFIs to punchlists, submittals to change orders, leverage the right data when you need it, whether online or offline. Learn more about Autodesk Construction Cloud

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Sign up for Jotform Enterprise to easily manage and optimize your company's field operations.
Sign up for Jotform Enterprise to manage and optimize field operations with ease. Build forms for all your field needs like payment collection, service requests, consultations, and more. Create and customize professional forms to store data safely with our compliant and secure form storage system. Integrate your favorite apps to your forms, generate reports, host data locally, import existing forms, collect payments, send reminders, and more. Build a stronger business with Jotform Enterprise. Learn more about Jotform

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Our mission is to bring order and efficiency to the construction process for all contractors.
Buildertrend is the leading residential construction project management software trusted by home builders, remodelers and specialty contractors. Since 2006, we’ve empowered contractors to take control of projects and bring efficiency, organization and seamless communication to their businesses. Builders can manage jobs, sales, finances, materials, client relationships and more on one convenient platform. To learn more about Buildertrend, visit buildertrend.com and @buildertrend. Learn more about Buildertrend

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Motive builds technology to improve the safety, productivity, and profitability of businesses.
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses across various industries, including trucking & logistics, construction, oil & gas, food & beverage, agriculture, and more. Learn more about Motive

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
UpKeep is rated the #1 mobile-first Field Service Management Software to streamline work orders, facility, and asset management.
UpKeep's field service management software is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before. 100% Free Download and Signup. Learn more about UpKeep

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Bluebeam construction software makes field service management easy and efficient with its vast editing and uploading capabilities.
When accurate, real-time field service management is a necessary component of your build site, you need the power of Bluebeam, a suite of construction and building management software that keeps your team on the same page no matter their locations. Build, modify and create takeoffs, bid proposals and update PDFs in a variety of formats with real-time, secure, Cloud-based updates that can be shared with global teams on a moment's notice. Learn more about Bluebeam Revu

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Fracttal One is a maintenance management software that helps companies to manage and optimize their maintenance operations.
Fracttal One is a maintenance management software that helps companies to manage and optimize their maintenance operations. It provides tools for asset management, scheduling and performing preventive maintenance, managing work orders, monitoring spare parts inventories, tracking costs and performance, and generating analytical reports. Fracttal One utilizes technologies such as artificial intelligence and the Internet of Things (IoT) to enhance efficiency and decision-making in maintenance operations. Learn more about Fracttal

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Verizon Connect's fleet management software for small to medium-sized businesses with fleet sizes of 5 or more vehicles.
Verizon Connect provides business customers with the insights and intelligence needed to optimize their operations and drive growth. Through a cloud-based, end-to-end solution, Verizon Connect accurately measures a user's fleet's performance, uncovers hidden costs and opportunities for improved efficiency, while empowering them to better manage service with real-time alerts and reports. Learn more about Verizon Connect

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
The fastest, easiest, and highest value service management software to automate everything from first customer contact to getting paid.
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately. Learn more about mHelpDesk

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget). Learn more about Odoo

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Join over 200K home service pros using Jobber. Organize your business, win more jobs, and get paid 4X faster. Get started today.
Organize your field service business and impress your clients. Join over 200,000 home service pros using Jobber. Win more jobs and get paid 4X faster. Our software allows you to automate invoicing, schedule jobs more efficiently, give your crew the necessary job details, and track jobs from start to finish, all in one place. Get started today. Learn more about Jobber

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Web, on-prem and mobile solutions to help businesses with mapping, data management, predictive modeling, geocoding and more.
Integrated collection of GIS software products; ArcGIS offers unique capabilities and flexible licensing for applying location-based analytics to your business practices. Gain greater insights using contextual tools to visualize and analyze your data. Collaborate and share via maps, apps, dashboards and reports. Learn more about ArcGIS

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Streamline your service business with RazorSync's estimating, work order scheduling and invoicing app. Free, full-access trial!
RazorSync is a leading field service software designed to improve and streamline operations for field service businesses. With a desktop and mobile application, RazorSync provides expert features built to grow your business and reduce your workload. Our robust yet simple to use features include customer and team management, scheduling, integration with Quickbooks, merchant services and more. Try us risk-free for 14 days or schedule a free live demo today! Learn more about RazorSync

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. Learn more about Weave

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Tired of doing paperwork? Automate your workflows and sales process. Try JobNimbus 2 weeks for free, no credit card required.
JobNimbus was built for contractors just like you to take your business to the next level by easily organizing, tracking, and automating your work. By streamlining workflows within JobNimbus, you'll save time, money, and sanity and be able to see the big picture of your business at a glance. Try JobNimbus 2 weeks for free, no credit card required. Learn more about JobNimbus

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
inFlow helps you keep track of tools, parts and ongoing work from anywhere. Update inventory real time at the office or in the field.
inFlow Inventory software is the easiest way to run and manage your field service based business. When you¿re managing multiple projects and jobsites at once, it¿s easy for things to get lost in the shuffle. inFlow¿s mobile apps make stock adjustments as easy tapping or scanning. You can update inventory right as you take it off the shelf, and large photos ensure you get the right product. Click Visit Website to get your 14 day free trial now. Learn more about inFlow Inventory

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Mobilize your service business and increase profits with our one-of-a-kind flat rate pricing which is all at zero-cost to you!
Are you ready to kick your service business into high-gear with flat rate pricing and digital work order management? With FieldEdge Flat Rate Mobile (formerly Coolfront Mobile), techs can easily answer a homeowner's #1 question of "how much is this going to cost?" Our extensive flat rate database has over 30,000 repairs and 16,000 parts. We offer the leading zero-cost flat rate pricing and work order management app with QuickBooks integration. Learn more about FieldEdge Flat Rate Mobile

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Routing chaos finally solved! Extremely easy-to-use, Route4Me plans routes for your business. Call Today & Get Started +1-888-552-9045
Routing chaos finally solved. Extremely easy-to-use, Route4Me automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 40,000 customers. Call Today & Get Started +1-888-552-9045 Learn more about Route4Me

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
BUILT & TRUSTED BY SERVICE PROS. #1 Most User-Friendly & Most Affordable Software for Local Service Companies with 1-25 employees.
#1 Most user-friendly & most affordable FIELD SERVICE MANAGEMENT software for local service companies with 1-25 employees. Complete job management: scheduling, leads management, estimates, running complete jobs from the field, invoices, payments & more! Fully integrated with Quickbooks. We are also one of the most proven platforms available to simplify and manage your service business. Trusted by 1000s of service businesses for over 20 years. Plans starting as low as $47/month. Learn more about Kickserv

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling
Deliver a customer experience that matches your craftsmanship. Learn why many of the nation's top contractors already rely on Leap.
Estimates taking too long? Paperwork piling up? Schedules never syncing? Say goodbye to the painful process with Leap! Leap is the complete platform for the professional contractor. Whether you’re a neighborhood contractor or a national franchise, Leap gives you the tools you need to handle everything from sales to production management to customer service – all in a single platform. Learn more about Leap

Features

  • Billing & Invoicing
  • Contact Database
  • Inventory Management Software
  • Service History
  • Alerts/Notifications
  • GPS
  • Routing
  • Online Time Clock
  • Quotes/Estimates
  • Electronic Signature
  • Calendar Management
  • Maintenance Scheduling

Field Service Management Software Buyers Guide

What is field service management software?

Field service management (FSM) software lets companies manage and communicate with their mobile workforce while workers are in the field. Field service management solutions improve employee productivity and customer experience by allowing constant contact between field personnel and their dispatch office, providing access to customer information, service histories, scheduling tools, and an organization-wide knowledge base.

Field service management system manages workflows by reducing paperwork, handling dispatch problems, flagging urgent requests, matching technician skills to task requirements, and controlling fuel consumption by tracking optimized routes. These systems are primarily used by service industry businesses (e.g., plumbing companies, cleaning/maid services, heating, ventilation, and air conditioning (HVAC) companies).

The benefits of field service management software

  • Enhanced customer satisfaction: Field service management system improves coordination between team members to help organizations decrease service request repose times. Managers can improve customer service by identifying the field technician who can reach a client's location the fastest and has the knowledge and skills necessary to address client queries/issues.
  • Real-time information visibility: Field service management system lets businesses track worker location, customer history, job status, and asset information in real time, which helps operations run smoothly. This information can also be shared among office staff members to reassign tasks or reschedule appointments if a worker is unavailable.
  • Activities automation: Field service management system automates routine business activities such as invoice and quote preparation, time and attendance tracking, client communication, and recurring task management. This automation prevents inefficiency if customer requirements change, and frees managers up to focus on team productivity.

Typical features of field service management solutions

  • Dispatching: Assign field technicians to customer service requests and track their location in real time.
  • Mobile access: Allows workers to capture pictures, read onsite barcodes, and view optimized routes to work location. They can also record customer signatures and provide dynamic part pricing.
  • Scheduling: Provides drag-and-drop interface to prioritize tasks and assign them to technicians. Users can set scheduling rules for task allocation and sync data to view job status.
  • Work order management: Use preset templates to create, assign, reassign, or delete work orders. Technicians can also receive customer sign-off after completing the task.
  • Contact database: Searchable database that stores customer information and details about serviceable equipment. Users can add custom fields to match their business requirements.
  • Payment collection in the field: Offers integration with payment processing partners to accept online payment.
  • Service history tracking: Tracks customer equipment service history to help technicians troubleshoot new problems and view previous actions.

Considerations when purchasing field service management solutions

  • Configuration and customization options: Though all service-oriented businesses deal with work orders, projects, contracts, and a mobile workforce, associated processes differ from business to business. When searching for a field service management system, look for a solution that allows modification based on your business needs, such as the ability to add custom invoice fields, report type, and availability, generate custom workflows, and white label functionality to match brand requirements.
  • Integration with other tools: As most businesses use multiple software solutions to manage their daily operations, integration with existing tools is an important consideration when selecting a field service management system. Before purchasing field service management system, ensure its ability to seamlessly synchronize customer data, employee information, and inventory levels with your existing systems.
  • Chatbots' impact on field service management software: Currently, field service technicians search for client information by manually navigating through their business' software solutions. In the coming years, the adoption of conversational user interface tech in field service management system will allow technicians to interact with chatbots in real time; the bot can search customer data and equipment service history instantly. Chatbots also facilitate easier scheduling by letting clients book service requests via chat rather than over the phone, and send automatic real-time alerts, reminders, and push notifications to customers and workers.
  • Predictive maintenance using the internet of things (IoT) and artificial intelligence (AI): Predictive maintenance helps businesses reduce repair costs, avoid equipment downtime, and fulfill maintenance agreements. As part of the increasing adoption of IoT and AI technology, sensors installed in a business' equipment transfer data about machine conditions to the cloud in real time. Using IoT and AI tools, businesses can access and analyze this data to predict machine conditions and schedule preventative maintenance.