---
description: Compare BeyondTrust Remote Support vs Freshdesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare BeyondTrust Remote Support vs Freshdesk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [BeyondTrust Remote Support \<span\>vs\</span\> Freshdesk](https://www.capterra.co.il/compare/86962/124981/bomgar/vs/freshdesk)

# Compare BeyondTrust Remote Support vs Freshdesk

Canonical: https://www.capterra.co.il/compare/86962/124981/bomgar/vs/freshdesk

> Detailed comparison between BeyondTrust Remote Support and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BeyondTrust Remote Support | Freshdesk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 2009 | 3408 |
| **Starting Price** | US$1,995.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### BeyondTrust Remote Support

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### BeyondTrust Remote Support

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- File Sharing Software
- Knowledge Base Management
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Notifications
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing Software
- Self Service Portal
- Session Recording
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- File Sharing Software
- Knowledge Base Management
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Notifications
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing Software
- Self Service Portal
- Session Recording
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management

## Links

- [View BeyondTrust Remote Support Profile](https://www.capterra.co.il/software/86962/bomgar)
- [View Freshdesk Profile](https://www.capterra.co.il/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.co.il/compare/86962/124981/bomgar/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare BeyondTrust Remote Support vs Freshdesk - Capterra Israel 2026","description":"Compare BeyondTrust Remote Support vs Freshdesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/86962/124981/bomgar/vs/freshdesk","about":[{"@id":"https://www.capterra.co.il/software/86962/bomgar#software"},{"@id":"https://www.capterra.co.il/software/124981/freshdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/86962/124981/bomgar/vs/freshdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/86962/124981/bomgar/vs/freshdesk#webpage","isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"BeyondTrust Remote Support","description":"BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/22b1d579-a833-495e-b479-664334b4bb91.png","url":"https://www.capterra.co.il/software/86962/bomgar","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/86962/bomgar#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":2009},"offers":{"price":"1995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.co.il/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Remote Support Software","position":2,"item":"/directory/30928/remote-support/software","@type":"ListItem"},{"name":"BeyondTrust Remote Support vs Freshdesk","position":3,"item":"https://www.capterra.co.il/compare/86962/124981/bomgar/vs/freshdesk","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/86962/124981/bomgar/vs/freshdesk#breadcrumblist"}]}
</script>