---
description: Compare Kayako vs HubSpot Service Hub and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Kayako vs HubSpot Service Hub - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Kayako \<span\>vs\</span\> HubSpot Service Hub](https://www.capterra.co.il/compare/80775/182476/kayako/vs/hubspot-service-hub)

# Compare Kayako vs HubSpot Service Hub

Canonical: https://www.capterra.co.il/compare/80775/182476/kayako/vs/hubspot-service-hub

> Detailed comparison between Kayako and HubSpot Service Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Kayako | HubSpot Service Hub |
| **Overall rating** | 4.0/5 | 4.4/5 |
| **Total Reviews** | 174 | 187 |
| **Starting Price** | - | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Kayako

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

### HubSpot Service Hub

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

## Key features

### Kayako

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Database
- Customizable Forms
- Customizable Reports
- Email Templates
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### HubSpot Service Hub

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Database
- Customizable Forms
- Customizable Reports
- Email Templates
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Kayako Profile](https://www.capterra.co.il/software/80775/kayako)
- [View HubSpot Service Hub Profile](https://www.capterra.co.il/software/182476/hubspot-service-hub)
- [View Original Comparison](https://www.capterra.co.il/compare/80775/182476/kayako/vs/hubspot-service-hub)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Kayako vs HubSpot Service Hub - Capterra Israel 2026","description":"Compare Kayako vs HubSpot Service Hub and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/80775/182476/kayako/vs/hubspot-service-hub","about":[{"@id":"https://www.capterra.co.il/software/80775/kayako#software"},{"@id":"https://www.capterra.co.il/software/182476/hubspot-service-hub#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/80775/182476/kayako/vs/hubspot-service-hub#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/80775/182476/kayako/vs/hubspot-service-hub#webpage","isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"Kayako","description":"Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8b1e4399-c019-44d1-b305-84653a36ddee.png","url":"https://www.capterra.co.il/software/80775/kayako","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/80775/kayako#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":174},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"HubSpot Service Hub","description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0eebc90f-9517-4a58-91bf-f4528fa4e77f.png","url":"https://www.capterra.co.il/software/182476/hubspot-service-hub","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/182476/hubspot-service-hub#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":187},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Kayako vs HubSpot Service Hub","position":3,"item":"https://www.capterra.co.il/compare/80775/182476/kayako/vs/hubspot-service-hub","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/80775/182476/kayako/vs/hubspot-service-hub#breadcrumblist"}]}
</script>