---
description: Compare LiveChat vs Supportbench and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChat vs Supportbench - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/30072/online-crm/software) > [LiveChat \<span\>vs\</span\> Supportbench](https://www.capterra.co.il/compare/62194/155934/livechat/vs/supportbench)

# Compare LiveChat vs Supportbench

Canonical: https://www.capterra.co.il/compare/62194/155934/livechat/vs/supportbench

> Detailed comparison between LiveChat and Supportbench. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Supportbench |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 1723 | 116 |
| **Starting Price** | US$25.00 | US$32.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Supportbench

For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees.

## Key features

### LiveChat

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Database
- Customizable Reports
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

### Supportbench

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Database
- Customizable Reports
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View LiveChat Profile](https://www.capterra.co.il/software/62194/livechat)
- [View Supportbench Profile](https://www.capterra.co.il/software/155934/supportbench)
- [View Original Comparison](https://www.capterra.co.il/compare/62194/155934/livechat/vs/supportbench)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveChat vs Supportbench - Capterra Israel 2026","description":"Compare LiveChat vs Supportbench and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/62194/155934/livechat/vs/supportbench","about":[{"@id":"https://www.capterra.co.il/software/62194/livechat#software"},{"@id":"https://www.capterra.co.il/software/155934/supportbench#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/62194/155934/livechat/vs/supportbench#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/62194/155934/livechat/vs/supportbench#webpage","publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.co.il/software/62194/livechat","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/62194/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1723,"ratingValue":4.6},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Supportbench","description":"Supportbench is the #1 AI-driven customer support platform designed to lower your support costs, boost agent efficiency, and accelerate issue resolutions. \n\nEmbedded AI tools leverage your historical data and knowledge base to deliver instant agent assistance, predictive insights, automated responses, and case summaries, significantly reducing handling time. \n\nWith predictive CSAT and CES scoring, sentiment analysis, emotional insights, dynamic SLAs, and intuitive AI dashboards, your team will proactively manage customers and consistently enhance satisfaction—no extra costs or heavy IT reliance. \n\nElbows Up!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/70eab8e2-488a-4f0e-8ca5-1aeeb149c8d0.png","url":"https://www.capterra.co.il/software/155934/supportbench","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/155934/supportbench#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":116,"ratingValue":4.9},"offers":{"price":"32","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online CRM Software","position":2,"item":"/directory/30072/online-crm/software","@type":"ListItem"},{"name":"LiveChat vs Supportbench","position":3,"item":"https://www.capterra.co.il/compare/62194/155934/livechat/vs/supportbench","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/62194/155934/livechat/vs/supportbench#breadcrumblist"}]}
</script>