---
description: Compare Shadow CMS vs Call Record Analyzer and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Shadow CMS vs Call Record Analyzer - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Call Accounting Software](/directory/30083/call-accounting/software) > [Shadow CMS \<span\>vs\</span\> Call Record Analyzer](https://www.capterra.co.il/compare/34512/192378/shadow-cms/vs/call-record-analyzer)

# Compare Shadow CMS vs Call Record Analyzer

Canonical: https://www.capterra.co.il/compare/34512/192378/shadow-cms/vs/call-record-analyzer

> Detailed comparison between Shadow CMS and Call Record Analyzer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Shadow CMS | Call Record Analyzer |
| **Overall rating** | 2.0/5 | 5.0/5 |
| **Total Reviews** | 1 | 1 |
| **Starting Price** | CA$1,000.00 | US$415.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | - | Live Online, Webinars, Documentation |

## Best for

### Shadow CMS

\-

### Call Record Analyzer

Any company that uses Cisco's Unified Communication solution (UC) that would like an affordable cloud service to help make sense of their UCM environment.

## Key features

### Shadow CMS

- By-Extension Reporting
- Call Duration
- Call Tracking Software
- Call Volume
- Caller ID
- Emergency Notification
- Inbound Reporting
- Outbound Reporting
- Unattended Call Management

### Call Record Analyzer

- Activity Dashboard
- Activity Tracking
- By-Extension Reporting
- Calendar Management
- Call Duration
- Call List Management
- Call Recording Software
- Call Reporting
- Call Tracking Software
- Call Transfer
- Call Volume
- Caller ID
- Customizable Reports
- Data Import/Export
- Fraud Detection
- Inbound Reporting
- Outbound Reporting
- Performance Management
- Unattended Call Management

## Links

- [View Shadow CMS Profile](https://www.capterra.co.il/software/34512/shadow-cms)
- [View Call Record Analyzer Profile](https://www.capterra.co.il/software/192378/call-record-analyzer)
- [View Original Comparison](https://www.capterra.co.il/compare/34512/192378/shadow-cms/vs/call-record-analyzer)

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