---
description: Compare Genesys Cloud CX vs Kiamo and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Genesys Cloud CX vs Kiamo - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> Kiamo](https://www.capterra.co.il/compare/21409/200863/genesys-cloud/vs/kiamo)

# Compare Genesys Cloud CX vs Kiamo

Canonical: https://www.capterra.co.il/compare/21409/200863/genesys-cloud/vs/kiamo

> Detailed comparison between Genesys Cloud CX and Kiamo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Genesys Cloud CX | Kiamo |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 269 | 13 |
| **Starting Price** | US$75.00 | €39.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Genesys Cloud CX

Small, midsize, and large enterprises across more than 100 countries, including retail, healthcare, financial services, insurance, telecommunications, and public sector organizations.

### Kiamo

Kiamo equips companies \&amp; organizations of all sizes \&amp; sectors.  With one obsession : customer satisfaction.

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Recording Software
- Call Scripting
- Call Tracking Software
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration

### Kiamo

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Recording Software
- Call Scripting
- Call Tracking Software
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.co.il/software/21409/genesys-cloud)
- [View Kiamo Profile](https://www.capterra.co.il/software/200863/kiamo)
- [View Original Comparison](https://www.capterra.co.il/compare/21409/200863/genesys-cloud/vs/kiamo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Genesys Cloud CX vs Kiamo - Capterra Israel 2026","description":"Compare Genesys Cloud CX vs Kiamo and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/21409/200863/genesys-cloud/vs/kiamo","about":[{"@id":"https://www.capterra.co.il/software/21409/genesys-cloud#software"},{"@id":"https://www.capterra.co.il/software/200863/kiamo#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/21409/200863/genesys-cloud/vs/kiamo#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/21409/200863/genesys-cloud/vs/kiamo#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"Genesys Cloud CX","description":"","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90f10a6b-4fde-4381-9121-f615c6346102.webp","url":"https://www.capterra.co.il/software/21409/genesys-cloud","@id":"https://www.capterra.co.il/software/21409/genesys-cloud#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":269},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Kiamo","description":"Kiamo is an omnichannel solution for contact centers that want to optimize the efficiency of their Customer Relations.  Accessible on-premise or in the cloud.\n\nKiamo offers a unique, intuitive interface with 360° vision to increase the comfort and operational efficiency of your teams.  \n\nLike our users, improve the productivity of your contact center by at least 15% thanks to our distribution engine.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8aac68a4-bad0-4091-9262-9d9b86f9f14d.png","url":"https://www.capterra.co.il/software/200863/kiamo","@id":"https://www.capterra.co.il/software/200863/kiamo#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":13},"offers":{"price":"39","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.co.il/compare/21409/200863/genesys-cloud/vs/kiamo#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Genesys Cloud CX vs Kiamo","position":3,"item":"https://www.capterra.co.il/compare/21409/200863/genesys-cloud/vs/kiamo","@type":"ListItem"}]}]}
</script>