---
description: Compare Genesys Cloud CX vs CustomerGauge and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare Genesys Cloud CX vs CustomerGauge - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> CustomerGauge](https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge)

# Compare Genesys Cloud CX vs CustomerGauge

Canonical: https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge

> Detailed comparison between Genesys Cloud CX and CustomerGauge. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | CustomerGauge |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 269 | 11 |
| **Starting Price** | US$75.00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Videos |

## Best for

### Genesys Cloud CX

Small, midsize, and large enterprises across more than 100 countries, including retail, healthcare, financial services, insurance, telecommunications, and public sector organizations.

### CustomerGauge

B2B companies looking to leverage customer feedback \&amp; behavior data to improve experiences, retain accounts, reduce costs, and increase revenue through up-sells, cross-sells, and referrals.

## Key features

### Genesys Cloud CX

- API
- Activity Dashboard
- CRM Software
- Call Tracking Software
- Communication Management
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics Software
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis Software
- Visual Analytics

### CustomerGauge

- API
- Activity Dashboard
- CRM Software
- Communication Management
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics Software
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis Software
- Visual Analytics

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.co.il/software/21409/genesys-cloud)
- [View CustomerGauge Profile](https://www.capterra.co.il/software/163253/customergauge)
- [View Original Comparison](https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge)

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