---
description: Compare Genesys Cloud CX vs CustomerGauge and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Genesys Cloud CX vs CustomerGauge - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Genesys Cloud CX \<span\>vs\</span\> CustomerGauge](https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge)

# Compare Genesys Cloud CX vs CustomerGauge

Canonical: https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge

> Detailed comparison between Genesys Cloud CX and CustomerGauge. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Genesys Cloud CX | CustomerGauge |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 262 | 11 |
| **Starting Price** | US$75.00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Videos |

## Best for

### Genesys Cloud CX

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

### CustomerGauge

B2B companies looking to leverage customer feedback \&amp; behavior data to improve experiences, retain accounts, reduce costs, and increase revenue through up-sells, cross-sells, and referrals.

## Key features

### Genesys Cloud CX

- API
- Activity Dashboard
- CRM Software
- Call Tracking Software
- Communication Management
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics Software
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis Software
- Visual Analytics

### CustomerGauge

- API
- Activity Dashboard
- CRM Software
- Communication Management
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics Software
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis Software
- Visual Analytics

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.co.il/software/21409/genesys-cloud)
- [View CustomerGauge Profile](https://www.capterra.co.il/software/163253/customergauge)
- [View Original Comparison](https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Genesys Cloud CX vs CustomerGauge - Capterra Israel 2026","description":"Compare Genesys Cloud CX vs CustomerGauge and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge","about":[{"@id":"https://www.capterra.co.il/software/21409/genesys-cloud#software"},{"@id":"https://www.capterra.co.il/software/163253/customergauge#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge#webpage","publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"Genesys Cloud CX","description":"The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel.\n\nThrough Genesys Cloud, an AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90f10a6b-4fde-4381-9121-f615c6346102.webp","url":"https://www.capterra.co.il/software/21409/genesys-cloud","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/21409/genesys-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":262,"ratingValue":4.3},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"CustomerGauge","description":"The CustomerGauge Account Experience (AX) platform enables B2B companies to monitor account engagement, collect feedback through surveys, segment real-time results, and map feedback to changes in revenue &amp; customer metrics (e.g. NPS).\n\nThrough native integrations, CustomerGauge users can monitor engagement trends across a variety of activities including how often key stakeholders answer customer surveys, submit support tickets, open marketing emails, attend business reviews, and so much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/91a39817-e4e5-4502-b72a-7d08b55f1f64.png","url":"https://www.capterra.co.il/software/163253/customergauge","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/163253/customergauge#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":11,"ratingValue":4.8},"operatingSystem":"Cloud, Apple, Windows, Linux, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/32607/call-center-workforce-management/software","@type":"ListItem"},{"name":"Genesys Cloud CX vs CustomerGauge","position":3,"item":"https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/21409/163253/genesys-cloud/vs/customergauge#breadcrumblist"}]}
</script>