---
description: Compare ServiceNow Customer Service Management vs Share of Searching and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ServiceNow Customer Service Management vs Share of Searching - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [ServiceNow Customer Service Management \<span\>vs\</span\> Share of Searching](https://www.capterra.co.il/compare/192052/1060871/servicenow-customer-service-management/vs/share-of-searching)

# Compare ServiceNow Customer Service Management vs Share of Searching

Canonical: https://www.capterra.co.il/compare/192052/1060871/servicenow-customer-service-management/vs/share-of-searching

> Detailed comparison between ServiceNow Customer Service Management and Share of Searching. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ServiceNow Customer Service Management | Share of Searching |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 151 | 6 |
| **Starting Price** | - | £500.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

### Share of Searching

Marketers, advertisers, brand managers, advertising agencies, media agencies, digital agencies, consultancies,  media owners, researchers, anyone who is interested in search trends.

## Key features

### ServiceNow Customer Service Management

- Access Controls/Permissions
- Alerts/Notifications
- Call Tracking Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Data Import/Export
- Monitoring
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Self-service Analytics
- Trend Analysis
- User Management
- Visual Analytics

### Share of Searching

- Access Controls/Permissions
- Alerts/Notifications
- Data Import/Export
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Self-service Analytics
- Trend Analysis
- User Management
- Visual Analytics

## Links

- [View ServiceNow Customer Service Management Profile](https://www.capterra.co.il/software/192052/servicenow-customer-service-management)
- [View Share of Searching Profile](https://www.capterra.co.il/software/1060871/share-of-searching)
- [View Original Comparison](https://www.capterra.co.il/compare/192052/1060871/servicenow-customer-service-management/vs/share-of-searching)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ServiceNow Customer Service Management vs Share of Searching - Capterra Israel 2026","description":"Compare ServiceNow Customer Service Management vs Share of Searching and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/192052/1060871/servicenow-customer-service-management/vs/share-of-searching","about":[{"@id":"https://www.capterra.co.il/software/192052/servicenow-customer-service-management#software"},{"@id":"https://www.capterra.co.il/software/1060871/share-of-searching#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/192052/1060871/servicenow-customer-service-management/vs/share-of-searching#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/192052/1060871/servicenow-customer-service-management/vs/share-of-searching#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"ServiceNow Customer Service Management","description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dd302927-40fc-481d-b37b-9fcbef9a6945.png","url":"https://www.capterra.co.il/software/192052/servicenow-customer-service-management","@id":"https://www.capterra.co.il/software/192052/servicenow-customer-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":151},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Share of Searching","description":"shareofsearching.com is a search trends tool that charts Google, YouTube, Bing, and Amazon search volumes and % share of search for entered search terms (up to 30 at a time), with historic data back to 2004. Use it to explore search trends in any country or worldwide for brands, companies, events, celebrities, topics etc.\n\nMarketers can discover trends in search interest, and track monthly changes for all brands in their categories. In many categories a brand’s share of category search can be used to predict its market share.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4fdea3bd-e1bf-476b-ad28-748475206a83.png","url":"https://www.capterra.co.il/software/1060871/share-of-searching","@id":"https://www.capterra.co.il/software/1060871/share-of-searching#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":6},"offers":{"price":"500","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.il/compare/192052/1060871/servicenow-customer-service-management/vs/share-of-searching#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"ServiceNow Customer Service Management vs Share of Searching","position":3,"item":"https://www.capterra.co.il/compare/192052/1060871/servicenow-customer-service-management/vs/share-of-searching","@type":"ListItem"}]}]}
</script>