---
description: Compare HelpDesk vs Dynamics 365 Customer Voice and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare HelpDesk vs Dynamics 365 Customer Voice - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [HelpDesk \<span\>vs\</span\> Dynamics 365 Customer Voice](https://www.capterra.co.il/compare/185973/1029325/helpdesk/vs/microsoft-dynamics-365-customer-voice)

# Compare HelpDesk vs Dynamics 365 Customer Voice

Canonical: https://www.capterra.co.il/compare/185973/1029325/helpdesk/vs/microsoft-dynamics-365-customer-voice

> Detailed comparison between HelpDesk and Dynamics 365 Customer Voice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpDesk | Dynamics 365 Customer Voice |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 180 | 0 |
| **Starting Price** | US$29.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based | Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### HelpDesk

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

### Dynamics 365 Customer Voice

Microsoft Dynamics 365 Customer Voice is designed for companies in different segments that wish to access detailed customer feedback on their products and services in order to offer even better experi

## Key features

### HelpDesk

- AI/Machine Learning
- API
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Engagement Tracking
- Feedback Management
- Help Desk Management
- Interactive Content
- Issue Scheduling
- Monitoring
- Performance Metrics
- Projections
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Video Support

### Dynamics 365 Customer Voice

- Feedback Management
- Performance Metrics
- Survey/Poll Management

## Links

- [View HelpDesk Profile](https://www.capterra.co.il/software/185973/helpdesk)
- [View Dynamics 365 Customer Voice Profile](https://www.capterra.co.il/software/1029325/microsoft-dynamics-365-customer-voice)
- [View Original Comparison](https://www.capterra.co.il/compare/185973/1029325/helpdesk/vs/microsoft-dynamics-365-customer-voice)

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