---
description: Compare Zoho Desk vs Trengo and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zoho Desk vs Trengo - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Zoho Desk \<span\>vs\</span\> Trengo](https://www.capterra.co.il/compare/169505/177967/zoho-desk/vs/trengo)

# Compare Zoho Desk vs Trengo

Canonical: https://www.capterra.co.il/compare/169505/177967/zoho-desk/vs/trengo

> Detailed comparison between Zoho Desk and Trengo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Trengo |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 2216 | 26 |
| **Starting Price** | US$20.00 | €125.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Zoho Desk

Businesses of all sizes across industries including technology, retail, healthcare, and financial services.

### Trengo

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

## Key features

### Zoho Desk

- API
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customer Engagement Software
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

### Trengo

- API
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customer Engagement Software
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

## Links

- [View Zoho Desk Profile](https://www.capterra.co.il/software/169505/zoho-desk)
- [View Trengo Profile](https://www.capterra.co.il/software/177967/trengo)
- [View Original Comparison](https://www.capterra.co.il/compare/169505/177967/zoho-desk/vs/trengo)

-----

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