---
description: Compare Zoho Desk vs Microsoft 365 Help Desk Ticketing System and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zoho Desk vs Microsoft 365 Help Desk Ticketing System - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Zoho Desk \<span\>vs\</span\> Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.il/compare/169505/1032771/zoho-desk/vs/microsoft-365-help-desk-ticketing-system)

# Compare Zoho Desk vs Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.co.il/compare/169505/1032771/zoho-desk/vs/microsoft-365-help-desk-ticketing-system

> Detailed comparison between Zoho Desk and Microsoft 365 Help Desk Ticketing System. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Microsoft 365 Help Desk Ticketing System |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 2216 | 0 |
| **Starting Price** | US$20.00 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### Zoho Desk

Businesses of all sizes across industries including technology, retail, healthcare, and financial services.

### Microsoft 365 Help Desk Ticketing System

\-

## Key features

### Zoho Desk

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- CRM Software
- Call Tracking Software
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Management Software
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### Microsoft 365 Help Desk Ticketing System

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- CRM Software
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Management Software
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View Zoho Desk Profile](https://www.capterra.co.il/software/169505/zoho-desk)
- [View Microsoft 365 Help Desk Ticketing System Profile](https://www.capterra.co.il/software/1032771/microsoft-365-help-desk-ticketing-system)
- [View Original Comparison](https://www.capterra.co.il/compare/169505/1032771/zoho-desk/vs/microsoft-365-help-desk-ticketing-system)

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