17 years helping Israeli businesses
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Zendesk Suite vs Web Help Desk
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
US$55.00/month
US$753.00/one-time
Ratings
Overall
4.4 (3,989)Overall
4.1 (122)Best for
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support
Features
- API
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Contract/License Management
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Support Ticket Management
- Surveys & Feedback
- API
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Contract/License Management
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Support Ticket Management
- Surveys & Feedback
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat