---
description: Compare Zendesk Suite vs IT Glue and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zendesk Suite vs IT Glue - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Zendesk Suite \<span\>vs\</span\> IT Glue](https://www.capterra.co.il/compare/164283/170401/zendesk/vs/itglue)

# Compare Zendesk Suite vs IT Glue

Canonical: https://www.capterra.co.il/compare/164283/170401/zendesk/vs/itglue

> Detailed comparison between Zendesk Suite and IT Glue. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | IT Glue |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4079 | 331 |
| **Starting Price** | US$39.00 | US$29.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### IT Glue

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Archiving & Retention
- Asset Tracking Software
- Audit Trail
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- File Sharing Software
- Full Text Search
- Help Desk Management
- Knowledge Management Software
- Onboarding Software
- Performance Metrics
- Real-Time Data
- SSL Security
- Search/Filter
- Support Ticket Management
- Task Management Software
- Workflow Management Software

### IT Glue

- API
- Activity Tracking
- Archiving & Retention
- Asset Tracking Software
- Audit Trail
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- File Sharing Software
- Full Text Search
- Help Desk Management
- Knowledge Management Software
- Onboarding Software
- Performance Metrics
- Real-Time Data
- SSL Security
- Search/Filter
- Support Ticket Management
- Task Management Software
- Workflow Management Software

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.il/software/164283/zendesk)
- [View IT Glue Profile](https://www.capterra.co.il/software/170401/itglue)
- [View Original Comparison](https://www.capterra.co.il/compare/164283/170401/zendesk/vs/itglue)

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