---
description: Compare Zendesk Suite vs Evly and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zendesk Suite vs Evly - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zendesk Suite \<span\>vs\</span\> Evly](https://www.capterra.co.il/compare/164283/1077956/zendesk/vs/Evly)

# Compare Zendesk Suite vs Evly

Canonical: https://www.capterra.co.il/compare/164283/1077956/zendesk/vs/Evly

> Detailed comparison between Zendesk Suite and Evly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Evly |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 4072 | 3 |
| **Starting Price** | US$39.00 | US$1.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Evly

Evly is ideal for eCommerce, Travel, Hospitality, Logistics, Healthcare, and Real Estate businesses looking to automate and scale customer support across channels and languages.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Service Analytics
- Help Desk Management
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- SSL Security
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

### Evly

- API
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Service Analytics
- Help Desk Management
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- SSL Security
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.il/software/164283/zendesk)
- [View Evly Profile](https://www.capterra.co.il/software/1077956/Evly)
- [View Original Comparison](https://www.capterra.co.il/compare/164283/1077956/zendesk/vs/Evly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Zendesk Suite vs Evly - Capterra Israel 2026","description":"Compare Zendesk Suite vs Evly and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/164283/1077956/zendesk/vs/Evly","about":[{"@id":"https://www.capterra.co.il/software/164283/zendesk#software"},{"@id":"https://www.capterra.co.il/software/1077956/Evly#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/164283/1077956/zendesk/vs/Evly#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/164283/1077956/zendesk/vs/Evly#webpage","isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.il/software/164283/zendesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/164283/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Evly","description":"Evly is an AI-powered customer service assistant designed to streamline and automate support interactions for businesses of all sizes and across diverse industries. The software uses natural language processing to handle routine customer inquiries without human intervention. \n\nIt offers multilingual support across over 95 languages, seamless integration with existing knowledge bases, CRM systems, and websites, and provides detailed analytics, helping businesses identify customer needs and recurring support trends. The system can classify tickets, route complex queries to relevant human agents, and generate response drafts and case summaries. \n\nEvly continuously learns from successfully resolved tickets, automatically updates company content with any changes, and operates seamlessly across multiple communication channels - all to ensure consistent, reliable support at every touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/813e82f4-26fb-4c9e-9603-60309c221138.png","url":"https://www.capterra.co.il/software/1077956/Evly","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/1077956/Evly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":3},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Software","position":2,"item":"/directory/2/customer-relationship-management/software","@type":"ListItem"},{"name":"Zendesk Suite vs Evly","position":3,"item":"https://www.capterra.co.il/compare/164283/1077956/zendesk/vs/Evly","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/164283/1077956/zendesk/vs/Evly#breadcrumblist"}]}
</script>