---
description: Compare Broadly vs Twilio Flex and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Broadly vs Twilio Flex - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Broadly \<span\>vs\</span\> Twilio Flex](https://www.capterra.co.il/compare/161326/1004976/broadly-reviews/vs/twilio-flex)

# Compare Broadly vs Twilio Flex

Canonical: https://www.capterra.co.il/compare/161326/1004976/broadly-reviews/vs/twilio-flex

> Detailed comparison between Broadly and Twilio Flex. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Broadly | Twilio Flex |
| **Overall rating** | 4.8/5 | 5.0/5 |
| **Total Reviews** | 336 | 6 |
| **Starting Price** | US$249.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support | - |
| **Training Software** | Live Online, Documentation, Videos | - |

## Best for

### Broadly

Local businesses. Industries include: Animal Services, Automotive, Business \&amp; Professional Services, Construction, Dental \&amp; Medical, Home Services, Health \&amp; Beauty \&amp; Hospitality.

### Twilio Flex

Twilio Flex is used by customer service departments, sales teams, contact centers, retailers, financial services companies, and global enterprises.

## Key features

### Broadly

- CRM Software
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Review Monitoring
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Website Integration

### Twilio Flex

- API
- Archiving & Retention
- CRM Software
- Call Recording Software
- Chat/Messaging
- Interaction Tracking
- Interactive Content
- Multi-Channel Communication
- On-Demand Recording
- Real-time Consumer-facing Chat
- Recording
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations

## Links

- [View Broadly Profile](https://www.capterra.co.il/software/161326/broadly-reviews)
- [View Twilio Flex Profile](https://www.capterra.co.il/software/1004976/twilio-flex)
- [View Original Comparison](https://www.capterra.co.il/compare/161326/1004976/broadly-reviews/vs/twilio-flex)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Broadly vs Twilio Flex - Capterra Israel 2026","description":"Compare Broadly vs Twilio Flex and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/161326/1004976/broadly-reviews/vs/twilio-flex","about":[{"@id":"https://www.capterra.co.il/software/161326/broadly-reviews#software"},{"@id":"https://www.capterra.co.il/software/1004976/twilio-flex#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/161326/1004976/broadly-reviews/vs/twilio-flex#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/161326/1004976/broadly-reviews/vs/twilio-flex#webpage","isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"Broadly","description":"Build a strong, lasting online reputation that helps you stand out in your area. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options &amp; more. Broadly makes it easy for customers to find you, work with you, and rave about you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2de57575-b303-4b6c-9951-9fdc59a95d26.png","url":"https://www.capterra.co.il/software/161326/broadly-reviews","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/161326/broadly-reviews#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":336},"offers":{"price":"249","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Twilio Flex","description":"Twilio Flex is a cloud contact center software that transforms digital engagement by integrating data, AI, and communication channels to empower customer service and sales teams. It provides the context, data, and flexibility needed to turn conversations into opportunities for repeat sales and lasting relationships.\n\nFlex connects customers to employees via SMS, WhatsApp, and voice, reducing friction and fostering dialogue. It personalizes interactions using detailed customer profiles, integrating first-party data from platforms like Zendesk and Salesforce. Flex works seamlessly with existing workflows, enabling modernization without replacing current systems.\n\nTwilio Flex’s extensibility supports custom feature development, collaboration with Twilio Professional Services, or partnerships for faster builds. It enables rapid iteration, real-time data, and AI-driven automation to boost productivity, reduce handle times, and enhance customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f481e8c0-5361-42cf-90f3-ea466ae0fad3.webp","url":"https://www.capterra.co.il/software/1004976/twilio-flex","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/1004976/twilio-flex#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":6},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Reputation Management Software","position":2,"item":"/directory/30750/reputation-management/software","@type":"ListItem"},{"name":"Broadly vs Twilio Flex","position":3,"item":"https://www.capterra.co.il/compare/161326/1004976/broadly-reviews/vs/twilio-flex","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/161326/1004976/broadly-reviews/vs/twilio-flex#breadcrumblist"}]}
</script>