---
description: Compare Gladly vs Milvus and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Gladly vs Milvus - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Gladly \<span\>vs\</span\> Milvus](https://www.capterra.co.il/compare/156723/202528/gladly/vs/milvus)

# Compare Gladly vs Milvus

Canonical: https://www.capterra.co.il/compare/156723/202528/gladly/vs/milvus

> Detailed comparison between Gladly and Milvus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Milvus |
| **Overall rating** | 4.8/5 | 4.8/5 |
| **Total Reviews** | 139 | 298 |
| **Starting Price** | - | R$35.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Milvus

Ideal for Managed Service Providers (MSPs), software houses, internal IT departments, consulting firms and companies that provide recurring technical support.

## Key features

### Gladly

- API
- Alerts/Escalation
- Call Center Management
- Chat/Messaging
- Chatbot Software
- Content Management System (CMS) Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### Milvus

- API
- Alerts/Escalation
- Call Center Management
- Chat/Messaging
- Chatbot Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

## Links

- [View Gladly Profile](https://www.capterra.co.il/software/156723/gladly)
- [View Milvus Profile](https://www.capterra.co.il/software/202528/milvus)
- [View Original Comparison](https://www.capterra.co.il/compare/156723/202528/gladly/vs/milvus)

-----

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