---
description: Compare Gladly vs Live Agent and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Gladly vs Live Agent - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Gladly \<span\>vs\</span\> Live Agent](https://www.capterra.co.il/compare/156723/1036615/gladly/vs/live-agent)

# Compare Gladly vs Live Agent

Canonical: https://www.capterra.co.il/compare/156723/1036615/gladly/vs/live-agent

> Detailed comparison between Gladly and Live Agent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Live Agent |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 139 | 6 |
| **Starting Price** | - | - |
| **Free Trial** | No | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | - |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Live Agent

Intended for digital customer service

## Key features

### Gladly

- AI/Machine Learning
- API
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- File Sharing Software
- Help Desk Management
- Inbound Call Center
- Interactive Content
- Knowledge Base Management
- Multi-Channel Communication
- Natural Language Processing
- Real-time Consumer-facing Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Live Agent

- Knowledge Base Management
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Support Ticket Management

## Links

- [View Gladly Profile](https://www.capterra.co.il/software/156723/gladly)
- [View Live Agent Profile](https://www.capterra.co.il/software/1036615/live-agent)
- [View Original Comparison](https://www.capterra.co.il/compare/156723/1036615/gladly/vs/live-agent)

-----

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