---
description: Compare Gorgias vs Zendesk Suite and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Gorgias vs Zendesk Suite - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Gorgias \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.il/compare/155357/164283/gorgias/vs/zendesk)

# Compare Gorgias vs Zendesk Suite

Canonical: https://www.capterra.co.il/compare/155357/164283/gorgias/vs/zendesk

> Detailed comparison between Gorgias and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Gorgias | Zendesk Suite |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 133 | 4072 |
| **Starting Price** | US$60.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Gorgias

Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Gorgias

- API
- Canned Responses
- Case Management Software
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- File Sharing Software
- Multi-Channel Communication
- Performance Metrics
- Quality Assurance
- Real-Time Chat
- Routing
- Social Media Integration
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Transfers/Routing
- Workflow Management Software

### Zendesk Suite

- API
- Canned Responses
- Case Management Software
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- File Sharing Software
- Multi-Channel Communication
- Performance Metrics
- Quality Assurance
- Real-Time Chat
- Routing
- Social Media Integration
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Transfers/Routing
- Workflow Management Software

## Links

- [View Gorgias Profile](https://www.capterra.co.il/software/155357/gorgias)
- [View Zendesk Suite Profile](https://www.capterra.co.il/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.il/compare/155357/164283/gorgias/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Gorgias vs Zendesk Suite - Capterra Israel 2026","description":"Compare Gorgias vs Zendesk Suite and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/155357/164283/gorgias/vs/zendesk","about":[{"@id":"https://www.capterra.co.il/software/155357/gorgias#software"},{"@id":"https://www.capterra.co.il/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/155357/164283/gorgias/vs/zendesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/155357/164283/gorgias/vs/zendesk#webpage","isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"Gorgias","description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3d4b30c7-db2d-4a62-8955-1b049d392b42.png","url":"https://www.capterra.co.il/software/155357/gorgias","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/155357/gorgias#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":133},"offers":{"price":"60","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.il/software/164283/zendesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/164283/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Gorgias vs Zendesk Suite","position":3,"item":"https://www.capterra.co.il/compare/155357/164283/gorgias/vs/zendesk","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/155357/164283/gorgias/vs/zendesk#breadcrumblist"}]}
</script>