---
description: Compare Birdeye vs Swell and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Birdeye vs Swell - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Birdeye \<span\>vs\</span\> Swell](https://www.capterra.co.il/compare/152997/172802/birdeye/vs/swell)

# Compare Birdeye vs Swell

Canonical: https://www.capterra.co.il/compare/152997/172802/birdeye/vs/swell

> Detailed comparison between Birdeye and Swell. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Swell |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 704 | 357 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

### Swell

Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations.

## Key features

### Birdeye

- API
- Campaign Scheduling
- Chat/Messaging
- Commenting/Notes
- Engagement Tracking
- Message Personalization
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reminders
- Review Monitoring
- Scheduled Messaging
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Template Management

### Swell

- API
- Campaign Scheduling
- Chat/Messaging
- Commenting/Notes
- Engagement Tracking
- Message Personalization
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reminders
- Review Monitoring
- Scheduled Messaging
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Template Management

## Links

- [View Birdeye Profile](https://www.capterra.co.il/software/152997/birdeye)
- [View Swell Profile](https://www.capterra.co.il/software/172802/swell)
- [View Original Comparison](https://www.capterra.co.il/compare/152997/172802/birdeye/vs/swell)

-----

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