17 years helping Israeli businesses
choose better software
ServiceNow vs Zendesk Suite
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
US$100.00/month
US$55.00/month
Ratings
Overall
4.5 (267)Overall
4.4 (3,989)Best for
ITSM space. This includes growing organizations of all sizes, in any industry.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- API
- Asset Tracking Software
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Knowledge Management Software
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- API
- Asset Tracking Software
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Knowledge Management Software
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat