---
description: Compare Remote Desktop Manager vs ManageEngine ServiceDesk Plus and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Remote Desktop Manager vs ManageEngine ServiceDesk Plus - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/31955/remote-desktop/software) > [Remote Desktop Manager \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.co.il/compare/152245/179501/remote-desktop-manager/vs/manageengine-service-desk-plus)

# Compare Remote Desktop Manager vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.co.il/compare/152245/179501/remote-desktop-manager/vs/manageengine-service-desk-plus

> Detailed comparison between Remote Desktop Manager and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Remote Desktop Manager | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 412 | 231 |
| **Starting Price** | - | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Remote Desktop Manager

Remote Desktop Manager is intended for sysadmins and IT pros ranging from stand-alone users to Fortune 500 companies. RDM is the perfect solution for IT teams looking to centralize remote connections.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Remote Desktop Manager

- API
- Access Controls/Permissions
- Activity Tracking
- Audit Trail
- Collaboration Tools
- Dashboard Software
- Event Logs
- IT Asset Tracking
- Issue Auditing
- Knowledge Management Software
- Maintenance Scheduling
- Mobile Access
- Real-Time Monitoring
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Third-Party Integrations
- Ticket Management

### ManageEngine ServiceDesk Plus

- API
- Access Controls/Permissions
- Activity Tracking
- Audit Trail
- Collaboration Tools
- Dashboard Software
- Event Logs
- IT Asset Tracking
- Issue Auditing
- Knowledge Management Software
- Maintenance Scheduling
- Mobile Access
- Real-Time Monitoring
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Third-Party Integrations
- Ticket Management

## Links

- [View Remote Desktop Manager Profile](https://www.capterra.co.il/software/152245/remote-desktop-manager)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.co.il/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.co.il/compare/152245/179501/remote-desktop-manager/vs/manageengine-service-desk-plus)

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