---
description: Compare SapphireIMS vs ManageEngine ServiceDesk Plus and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SapphireIMS vs ManageEngine ServiceDesk Plus - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [SapphireIMS \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.co.il/compare/148203/179501/sapphireims/vs/manageengine-service-desk-plus)

# Compare SapphireIMS vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.co.il/compare/148203/179501/sapphireims/vs/manageengine-service-desk-plus

> Detailed comparison between SapphireIMS and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SapphireIMS | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 65 | 231 |
| **Starting Price** | US$15.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation |

## Best for

### SapphireIMS

Small, Mid \&amp; Large enterprises who needed comprehensive ITSM/ITOM solution with flexibility to build on top of these solutions. Our platforms are AI-powered and helps in building Agentic AI solutions.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### SapphireIMS

- API
- Alerts/Escalation
- Asset Tracking Software
- Audit Management
- CMDB Software
- Change Management Software
- Contract/License Management
- Help Desk Management
- IT Asset Management Software
- IT Asset Tracking
- Inventory Management Software
- Inventory Tracking
- Maintenance Management Software
- Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### ManageEngine ServiceDesk Plus

- API
- Alerts/Escalation
- Asset Tracking Software
- Audit Management
- CMDB Software
- Change Management Software
- Contract/License Management
- Help Desk Management
- IT Asset Management Software
- IT Asset Tracking
- Inventory Management Software
- Inventory Tracking
- Maintenance Management Software
- Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View SapphireIMS Profile](https://www.capterra.co.il/software/148203/sapphireims)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.co.il/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.co.il/compare/148203/179501/sapphireims/vs/manageengine-service-desk-plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare SapphireIMS vs ManageEngine ServiceDesk Plus - Capterra Israel 2026","description":"Compare SapphireIMS vs ManageEngine ServiceDesk Plus and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/148203/179501/sapphireims/vs/manageengine-service-desk-plus","about":[{"@id":"https://www.capterra.co.il/software/148203/sapphireims#software"},{"@id":"https://www.capterra.co.il/software/179501/manageengine-service-desk-plus#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/148203/179501/sapphireims/vs/manageengine-service-desk-plus#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/148203/179501/sapphireims/vs/manageengine-service-desk-plus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL"},{"name":"SapphireIMS","description":"SapphireIMS is a unified, AI-powered platform designed to elevate both employee and customer experiences. By harnessing the power of Agentic AI, SapphireIMS streamlines IT operations, automates workflows, and enhances overall enterprise efficiency.\n\nBuilt from the ground up, SapphireIMS seamlessly integrates IT Service Management (ITSM) and IT Operations Management (ITOM), enabling AI-driven automation across enterprise applications. This empowers organizations to deliver superior experiences while accelerating their digital transformation journey.\n\nSapphireIMS also offers low code business orchestration workflow automation platform that helps in building and integrating applications on top of the ITSM/ITOM platforms effortlessly.\n\nWith hundreds of active customers and round-the-clock support, SapphireIMS is a trusted partner for mid-market and enterprise businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f8c24b4b-c983-4ee6-8607-062a09f17504.png","url":"https://www.capterra.co.il/software/148203/sapphireims","@id":"https://www.capterra.co.il/software/148203/sapphireims#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":65},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15143c8b-e69e-4ac6-b1ef-0da992ab4765.png","url":"https://www.capterra.co.il/software/179501/manageengine-service-desk-plus","@id":"https://www.capterra.co.il/software/179501/manageengine-service-desk-plus#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":231},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.il/compare/148203/179501/sapphireims/vs/manageengine-service-desk-plus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Service Desk Software","position":2,"item":"/directory/31027/service-desk/software","@type":"ListItem"},{"name":"SapphireIMS vs ManageEngine ServiceDesk Plus","position":3,"item":"https://www.capterra.co.il/compare/148203/179501/sapphireims/vs/manageengine-service-desk-plus","@type":"ListItem"}]}]}
</script>