17 years helping Israeli businesses
choose better software
Kapture CX vs Zoho Desk
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$39.00/month
US$14.00/month
Overall
4.2 (37)Overall
4.5 (2,181)
With expertise in 5 key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
- API
- Customer Complaint Tracking
- Customer Database
- Customizable Reports
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- API
- Customer Complaint Tracking
- Customer Database
- Customizable Reports
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
