---
description: Compare Groove vs Zoho Desk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Groove vs Zoho Desk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Groove \<span\>vs\</span\> Zoho Desk](https://www.capterra.co.il/compare/143005/169505/groove/vs/zoho-desk)

# Compare Groove vs Zoho Desk

Canonical: https://www.capterra.co.il/compare/143005/169505/groove/vs/zoho-desk

> Detailed comparison between Groove and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Groove | Zoho Desk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 87 | 2216 |
| **Starting Price** | US$29.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Groove

Small and medium sized businesses in B2C/B2B Software, eCommerce, Web Development/Design Agencies, Online Services, \&amp; Entrepreneurs

### Zoho Desk

Businesses of all sizes across industries including technology, retail, healthcare, and financial services.

## Key features

### Groove

- API
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Database
- Customer Engagement Software
- Customizable Reports
- Full Text Search
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Zoho Desk

- API
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Database
- Customer Engagement Software
- Customizable Reports
- Full Text Search
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Groove Profile](https://www.capterra.co.il/software/143005/groove)
- [View Zoho Desk Profile](https://www.capterra.co.il/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.co.il/compare/143005/169505/groove/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Groove vs Zoho Desk - Capterra Israel 2026","description":"Compare Groove vs Zoho Desk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/143005/169505/groove/vs/zoho-desk","about":[{"@id":"https://www.capterra.co.il/software/143005/groove#software"},{"@id":"https://www.capterra.co.il/software/169505/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/143005/169505/groove/vs/zoho-desk#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/143005/169505/groove/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.il/#website"},"inLanguage":"en-IL","publisher":{"@id":"https://www.capterra.co.il/#organization"}},{"name":"Groove","description":"Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. It features a shared inbox with an email-like interface, allowing teams to organize, prioritize, and resolve inquiries efficiently. Key features include conversation assignments, collision detection, private notes, and @mentions for team collaboration.\n\nGroove also offers live chat for instant support on websites or apps, with round-robin assignment, unattended message logic, and email continuation. Its knowledge base can reduce support tickets, offering mobile access, brand control, and an embeddable widget.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f73aaf67-23bf-410c-9b96-c8823baa7b6f.png","url":"https://www.capterra.co.il/software/143005/groove","@id":"https://www.capterra.co.il/software/143005/groove#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":87},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk that brings together support requests from email, live chat, phone, social media, WhatsApp, and more into a single workspace. All interactions are captured as tickets, giving support teams a complete view of each customer conversation.\n\nBusinesses use Zoho Desk to automate ticket routing, field updates, and multi-step workflows, reducing repetitive manual tasks for support staff. A built-in help center with a knowledge base, community forums, and an embeddable self-service widget lets customers find answers on their own.\n\nReal-time dashboards and custom reports track agent productivity, customer satisfaction ratings, and overall service performance. Teams can collaborate directly within tickets, and managers can monitor operations across multiple brands or departments from one account.\n\nZoho Desk suits businesses of all sizes across industries.","image":"https://images.g2crowd.com/display-layer-screenshots/2743/479c34b074e2cb3e7d2ad334a02c42ac897be06eccc99d26a0fbd690be875b24.svg","url":"https://www.capterra.co.il/software/169505/zoho-desk","@id":"https://www.capterra.co.il/software/169505/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2216},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.il/compare/143005/169505/groove/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Groove vs Zoho Desk","position":3,"item":"https://www.capterra.co.il/compare/143005/169505/groove/vs/zoho-desk","@type":"ListItem"}]}]}
</script>