---
description: Compare JIRA Service Management vs ScriptRunner and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare JIRA Service Management vs ScriptRunner - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [JIRA Service Management \<span\>vs\</span\> ScriptRunner](https://www.capterra.co.il/compare/138769/179858/jira-service-management/vs/scriptrunner)

# Compare JIRA Service Management vs ScriptRunner

Canonical: https://www.capterra.co.il/compare/138769/179858/jira-service-management/vs/scriptrunner

> Detailed comparison between JIRA Service Management and ScriptRunner. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | ScriptRunner |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 765 | 9 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### ScriptRunner

Organizations across the globe for whom PowerShell is of strategic importance for their IT automation strategy.

## Key features

### JIRA Service Management

- API
- Collaboration Tools
- Compliance Management
- Content Management System (CMS) Software
- Customizable Branding
- Dashboard Software
- Help Desk Management
- IT Reporting
- Incident Management Software
- Issue Auditing
- Maintenance Scheduling
- Monitoring
- Patch Management Software
- Policy Management Software
- Release Management
- Remote Monitoring & Management
- Scheduling Software
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### ScriptRunner

- API
- Collaboration Tools
- Compliance Management
- Customizable Branding
- Dashboard Software
- Help Desk Management
- IT Reporting
- Incident Management Software
- Issue Auditing
- Maintenance Scheduling
- Monitoring
- Patch Management Software
- Policy Management Software
- Release Management
- Remote Monitoring & Management
- Scheduling Software
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.co.il/software/138769/jira-service-management)
- [View ScriptRunner Profile](https://www.capterra.co.il/software/179858/scriptrunner)
- [View Original Comparison](https://www.capterra.co.il/compare/138769/179858/jira-service-management/vs/scriptrunner)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare JIRA Service Management vs ScriptRunner - Capterra Israel 2026","description":"Compare JIRA Service Management vs ScriptRunner and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/138769/179858/jira-service-management/vs/scriptrunner","about":[{"@id":"https://www.capterra.co.il/software/138769/jira-service-management#software"},{"@id":"https://www.capterra.co.il/software/179858/scriptrunner#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/138769/179858/jira-service-management/vs/scriptrunner#breadcrumblist"},"@id":"https://www.capterra.co.il/compare/138769/179858/jira-service-management/vs/scriptrunner#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"JIRA Service Management","description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/278c8b7c-3fac-45c1-9fbe-2c9c9c8f2716.png","url":"https://www.capterra.co.il/software/138769/jira-service-management","@id":"https://www.capterra.co.il/software/138769/jira-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":765},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ScriptRunner","description":"ScriptRunner is the leading PowerShell-centric IT automation platform.\n\nOur ScriptRunner solution enables you to streamline, automate, delegate and monitor all IT management processes in one place. \n\nScriptRunner empowers enterprise IT operations around the globe to elevate their service quality, boost productivity, and consistently meet Service Level Agreements. Whether it's automating routine tasks or complex processes like user onboarding, ScriptRunner is the key to unlocking higher performance and user satisfaction, while massively saving time. Seamless integration with leading ITSM systems enables comprehensive and secure automation from start to finish.\n\nWith our all-in-one IT automation solution you can streamline, automate, delegate and monitor your entire and diverse IT infrastructure. One platform to manage on-prem systems like Active Directory, Microsoft Exchange, SQL Server and VMware as well as cloud services including Microsoft 365, Azure, AWS, GCP and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c52a8ca7-0128-4e06-b3eb-a8a7e9786bf7.webp","url":"https://www.capterra.co.il/software/179858/scriptrunner","@id":"https://www.capterra.co.il/software/179858/scriptrunner#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":9},"operatingSystem":"Cloud, Windows, Windows on premise"},{"@id":"https://www.capterra.co.il/compare/138769/179858/jira-service-management/vs/scriptrunner#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"JIRA Service Management vs ScriptRunner","position":3,"item":"https://www.capterra.co.il/compare/138769/179858/jira-service-management/vs/scriptrunner","@type":"ListItem"}]}]}
</script>