---
description: Compare Help Scout vs HelpDesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Help Scout vs HelpDesk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Help Scout \<span\>vs\</span\> HelpDesk](https://www.capterra.co.il/compare/136909/185973/help-scout/vs/helpdesk)

# Compare Help Scout vs HelpDesk

Canonical: https://www.capterra.co.il/compare/136909/185973/help-scout/vs/helpdesk

> Detailed comparison between Help Scout and HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | HelpDesk |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 226 | 183 |
| **Starting Price** | US$55.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Help Scout

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

### HelpDesk

From bootstrapped startups to global enterprises, HelpDesk.com is suitable for all companies, regardless of their size or industry.

## Key features

### Help Scout

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customizable Reports
- Email Templates
- Help Desk Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Routing
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### HelpDesk

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customer Database
- Customizable Reports
- Email Templates
- Help Desk Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Routing
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Help Scout Profile](https://www.capterra.co.il/software/136909/help-scout)
- [View HelpDesk Profile](https://www.capterra.co.il/software/185973/helpdesk)
- [View Original Comparison](https://www.capterra.co.il/compare/136909/185973/help-scout/vs/helpdesk)

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