---
description: Compare Salesforce Service Cloud vs KMS Lighthouse and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Salesforce Service Cloud vs KMS Lighthouse - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> KMS Lighthouse](https://www.capterra.co.il/compare/136189/162694/salesforce/vs/lighthouse-desktop)

# Compare Salesforce Service Cloud vs KMS Lighthouse

Canonical: https://www.capterra.co.il/compare/136189/162694/salesforce/vs/lighthouse-desktop

> Detailed comparison between Salesforce Service Cloud and KMS Lighthouse. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Service Cloud | KMS Lighthouse |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 824 | 20 |
| **Starting Price** | US$25.00 | US$25.00 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### KMS Lighthouse

Insurance&#10;Healthcare&#10;Enterprise Companies&#10;Banking \&amp; Financial&#10;Government

## Key features

### Salesforce Service Cloud

- API
- Access Controls/Permissions
- Call Tracking Software
- Catalog Management
- Collaboration Tools
- Computer Telephony Integration
- Content Library
- Content Management System (CMS) Software
- Dashboard Software
- Discussions/Forums
- Document Management Software
- Equipment Maintenance Software
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Scheduling Software
- Self Service Portal
- Service History
- Templates
- Third-Party Integrations

### KMS Lighthouse

- API
- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Content Library
- Content Management System (CMS) Software
- Dashboard Software
- Discussions/Forums
- Document Management Software
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Self Service Portal
- Templates
- Third-Party Integrations

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.il/software/136189/salesforce)
- [View KMS Lighthouse Profile](https://www.capterra.co.il/software/162694/lighthouse-desktop)
- [View Original Comparison](https://www.capterra.co.il/compare/136189/162694/salesforce/vs/lighthouse-desktop)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Salesforce Service Cloud vs KMS Lighthouse - Capterra Israel 2026","description":"Compare Salesforce Service Cloud vs KMS Lighthouse and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/136189/162694/salesforce/vs/lighthouse-desktop","about":[{"@id":"https://www.capterra.co.il/software/136189/salesforce#software"},{"@id":"https://www.capterra.co.il/software/162694/lighthouse-desktop#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/136189/162694/salesforce/vs/lighthouse-desktop#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/136189/162694/salesforce/vs/lighthouse-desktop#webpage","publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f5a0c858-66c7-49f8-bdfd-0a429fc5ca8f.png","url":"https://www.capterra.co.il/software/136189/salesforce","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/136189/salesforce#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":824,"ratingValue":4.5},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"KMS Lighthouse","description":"KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6c212318-6610-4e19-abcd-2c79de49ce39.png","url":"https://www.capterra.co.il/software/162694/lighthouse-desktop","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/162694/lighthouse-desktop#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":20,"ratingValue":4.5},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/32554/insurance-crm/software","@type":"ListItem"},{"name":"Salesforce Service Cloud vs KMS Lighthouse","position":3,"item":"https://www.capterra.co.il/compare/136189/162694/salesforce/vs/lighthouse-desktop","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/136189/162694/salesforce/vs/lighthouse-desktop#breadcrumblist"}]}
</script>