---
description: Compare SherpaDesk vs Zoho Desk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SherpaDesk vs Zoho Desk - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Sales Tracking Software](/directory/32744/sales-tracking/software) > [SherpaDesk \<span\>vs\</span\> Zoho Desk](https://www.capterra.co.il/compare/136172/169505/sherpadesk/vs/zoho-desk)

# Compare SherpaDesk vs Zoho Desk

Canonical: https://www.capterra.co.il/compare/136172/169505/sherpadesk/vs/zoho-desk

> Detailed comparison between SherpaDesk and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SherpaDesk | Zoho Desk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 62 | 2212 |
| **Starting Price** | US$39.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### SherpaDesk

small to medium sized business; personal service firms

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### SherpaDesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Billing & Invoicing
- CRM Software
- Client Portal
- Collaboration Tools
- Document Storage
- Email Management Software
- Help Desk Management
- Knowledge Base Management
- Monitoring
- Project Management Software
- Projections
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management

### Zoho Desk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Billing & Invoicing
- CRM Software
- Call Tracking Software
- Client Portal
- Collaboration Tools
- Document Storage
- Email Management Software
- Help Desk Management
- Knowledge Base Management
- Monitoring
- Project Management Software
- Projections
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SherpaDesk Profile](https://www.capterra.co.il/software/136172/sherpadesk)
- [View Zoho Desk Profile](https://www.capterra.co.il/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.co.il/compare/136172/169505/sherpadesk/vs/zoho-desk)

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