---
description: Compare SherpaDesk vs Zendesk Suite and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SherpaDesk vs Zendesk Suite - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [SherpaDesk \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.il/compare/136172/164283/sherpadesk/vs/zendesk)

# Compare SherpaDesk vs Zendesk Suite

Canonical: https://www.capterra.co.il/compare/136172/164283/sherpadesk/vs/zendesk

> Detailed comparison between SherpaDesk and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SherpaDesk | Zendesk Suite |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 62 | 4079 |
| **Starting Price** | US$39.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SherpaDesk

small to medium sized business; personal service firms

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### SherpaDesk

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Client Portal
- Collaboration Tools
- Document Storage
- Email Management Software
- Help Desk Management
- Knowledge Base Management
- Mobile App
- Project Management Software
- Projections
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Zendesk Suite

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Client Portal
- Collaboration Tools
- Document Storage
- Email Management Software
- Help Desk Management
- Knowledge Base Management
- Mobile App
- Project Management Software
- Projections
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SherpaDesk Profile](https://www.capterra.co.il/software/136172/sherpadesk)
- [View Zendesk Suite Profile](https://www.capterra.co.il/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.il/compare/136172/164283/sherpadesk/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare SherpaDesk vs Zendesk Suite - Capterra Israel 2026","description":"Compare SherpaDesk vs Zendesk Suite and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/136172/164283/sherpadesk/vs/zendesk","about":[{"@id":"https://www.capterra.co.il/software/136172/sherpadesk#software"},{"@id":"https://www.capterra.co.il/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/136172/164283/sherpadesk/vs/zendesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/136172/164283/sherpadesk/vs/zendesk#webpage","publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"SherpaDesk","description":"SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. \n\nOrganizations are able to track customer service issues, capture billable &amp; nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log  their time and expenses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a48d7a6b-c5b3-4668-a4ee-285012aeaed0.png","url":"https://www.capterra.co.il/software/136172/sherpadesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/136172/sherpadesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":62,"ratingValue":4.7},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.il/software/164283/zendesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/164283/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4079,"ratingValue":4.4},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"SherpaDesk vs Zendesk Suite","position":3,"item":"https://www.capterra.co.il/compare/136172/164283/sherpadesk/vs/zendesk","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/136172/164283/sherpadesk/vs/zendesk#breadcrumblist"}]}
</script>