---
description: Compare Slack vs Customerly and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Slack vs Customerly - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Productivity Software](/directory/30968/productivity/software) > [Slack \<span\>vs\</span\> Customerly](https://www.capterra.co.il/compare/135003/173977/slack/vs/customerly)

# Compare Slack vs Customerly

Canonical: https://www.capterra.co.il/compare/135003/173977/slack/vs/customerly

> Detailed comparison between Slack and Customerly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Slack | Customerly |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 24142 | 70 |
| **Starting Price** | US$8.75 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Slack

Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals.

### Customerly

Customerly is the first-in-class AI customer service platform for SaaS businesses. We automate support, enhance customer success, and drive engagement with AI, surveys, and email marketing.

## Key features

### Slack

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Management Software
- Customizable Templates
- File Sharing Software
- Multi-Channel Communication
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing Software
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management Software

### Customerly

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Management Software
- Customizable Templates
- File Sharing Software
- Multi-Channel Communication
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing Software
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management Software

## Links

- [View Slack Profile](https://www.capterra.co.il/software/135003/slack)
- [View Customerly Profile](https://www.capterra.co.il/software/173977/customerly)
- [View Original Comparison](https://www.capterra.co.il/compare/135003/173977/slack/vs/customerly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Slack vs Customerly - Capterra Israel 2026","description":"Compare Slack vs Customerly and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.co.il/compare/135003/173977/slack/vs/customerly","about":[{"@id":"https://www.capterra.co.il/software/135003/slack#software"},{"@id":"https://www.capterra.co.il/software/173977/customerly#software"}],"breadcrumb":{"@id":"https://www.capterra.co.il/compare/135003/173977/slack/vs/customerly#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.il/compare/135003/173977/slack/vs/customerly#webpage","publisher":{"@id":"https://www.capterra.co.il/#organization"},"inLanguage":"en-IL","isPartOf":{"@id":"https://www.capterra.co.il/#website"}},{"name":"Slack","description":"Slack is a collaborative work management platform that centralizes people, projects, tools, and AI agents to streamline workflows. It enables teams to communicate through channels, real-time messaging, and Huddles for audio/video meetings. Slack Connect allows collaboration with external partners.\nThe platform includes customizable templates, Canvas documents, and Lists for project management. Its file sharing and integration with many apps allow users to connect tools and automate tasks using Workflow Builder. AI-powered tools like Slackbot and Agentforce provide assistance, summarizing information and enhancing efficiency.\nSecurity features include Enterprise Key Management and Slack Atlas for data protection and compliance. Slack helps teams work more collaboratively and productively in modern work environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bc31e260-4382-4e3e-904a-04d21906ba53.png","url":"https://www.capterra.co.il/software/135003/slack","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/135003/slack#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":24142,"ratingValue":4.7},"offers":{"price":"8.75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Customerly","description":"Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.\n\nDesigned for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS &amp; CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.\n\nSince its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7f66a445-cac1-4ae5-9700-69e3ed92f111.png","url":"https://www.capterra.co.il/software/173977/customerly","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/173977/customerly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":70,"ratingValue":4.5},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Productivity Software","position":2,"item":"/directory/30968/productivity/software","@type":"ListItem"},{"name":"Slack vs Customerly","position":3,"item":"https://www.capterra.co.il/compare/135003/173977/slack/vs/customerly","@type":"ListItem"}],"@id":"https://www.capterra.co.il/compare/135003/173977/slack/vs/customerly#breadcrumblist"}]}
</script>